What Should I Do?

I just received an answer to my E-mail from someone named 'Carrie' at Emerson Knives. She says that all custom knives are now back-ordered 4 1/2 to 5 years, and they are sorry for the delay. (However, in July, 2000, a telephone customer service agent told me that the CQC-6's were being made as we spoke, and the CQC-7's were in the next sequence.) Hey, by that time I'll be writing as 'Ancient Knife Guy,' or (gulp) 'Dead Knife Guy'...OKG
 
5 Years more?

Put it in your will, you'll probably never see your knife.

DaveH
 
That's a shame OKG ...... I'm sorry to hear that it'll be EVEN LONGER than you had feared.
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This may show my naivete regarding the knife/blade industry, but is this type of occurance common? I mean, a 5 year wait for a custom made knife? Do manufacturers actually believe their "valued customers" are willing to wait that long? What is considered a "reasonable" turn-around time for a custom made blade??

I sure hope that this doesn't happen to anyone else here at BladeForums ....... myself included!

By the way OKG ...... when and, more importantly, WHY did you ever doubt me?? Regardless of your reasons, I'll still take the card, though! Thanks.
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"A Szívemben A Vas Es Az Acél Orök Ereje Van."

Crushing the weak since 1970 .... the Demon has spoken.
 
Obviously, they mistook your deposit for payment, and are simply waiting for your $25 to draw $400 in interest before sending you your knife.
I had thought that interest rates were increasing, but realize that I must be mistaken since your wait has increased from 18 months to 8 years.
There is no such thing as a good excuse-especially from someone who provides (or is supposed to provide) a service.

I'd get my deposit back, and try again with a different maker. Ask them for their definition of honesty, 18 months (ideally that would be about 548 days), and customer service before ordering.
 
OKG - Post this in the Emerson forum and see what happens. I'm guessing that you'll get an answer in writing regarding how long it will really take to get your knife, and 50 or 60 guys will bid to take your place in line.

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Jason aka medusaoblongata
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"I have often laughed at the weaklings who call themselves kind because they have no claws"

- Zarathustra
 
OKG,
How long have you been standing in line for your Emerson?my invoice is 3yrs old today,
and i'm waiting for a "Leftie-6"
I'll continue to wait patiently and drool over the custom pics in the Emerson gallery

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JimBob
 
If you have a burning desire to own and use one, hang on. If not, let others bid on your place in line.

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Although it does not mindfully keep guard in the small mountain fields, the scarecrow does not stand in vain
Bukkoku
 
OKG, if you check the Emerson website, you'll find a notice that Emerson will no longer be making custom knives so that he can devote more time to his production company..but he will be completing all past orders.

The wait sucks, but maybe your knife will appreciate as being one of his last customs?

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You could put nacho cheese sauce on it...
 
OKG,I sent an email to Eki,Yesterday and gave them invoice date and number, i got a reply back real quick from Carrie, she basically said 41/2 to 5 yrs.she never mentioned the 3yrs i've been waiting already,i got an email just before Ernie announced his semi-retirementand it stated i should have my knife in late 2001 or early 2002 so who do we believe?

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JimBob
 
To laserman 1: I think you and I got 'form' E-mails. I also believe that we'll never see the knife. My next move will be to write a personal & confidential letter to Ernie (when I'm calm) and ask him point blank for a delivery date, or, his plan to satisfy clients who have waited. My belief is my final solution will be to 'vote with my wallet' and buy a custom from Darrel Ralph--that is, before HE becomes so famous I get put on the same treadmill.--OKG
P.S. Thanks to all of the knuts who have helped me make a decision.
 
(Sorry if this is a duplicate message) I posted that, like Laserman 1, I feel I got a form E-mail letter. I also am planning a letter to go personally to Ernie and asking for a specific date--although I now feel I will never see the knife. I also stated I plan to patronize Darrel Ralph. Thanks, guys.--OKG
 
Sounds F**ked up to me if someone has lied and said 18 months,went to 3 years and now has a 5 year wait,after an agreement has been made?Sorry,I don't care how great someones knives are,no integrity with me,means no sale.He's got some set of B*lls to be selling his customs at knife shows when he has a backlog of customers poised in the bent over position.I don't care the profit I could make my waiting it out longer,my pride is priceless and I can't be bought cheap.To the people that are waiting in line and have been lied to,my advice is,don't allow yourself to be a sucker.He only gets away with this type of customer service because people allow him to do it to them.Good Luck,Ralph
 
OKG, I just ordered a knife from Darrel. He told me about 60 days, though it could be a little sooner or later. Keep in mind I'm getting a very simple Apogee that doesn't have alot of bells and whistles. Not getting any crosshatching, nugget work, inlays, etc. I'm sure a longer wait could be excpected for one with all the "options". Man, those Apogees and EDCs are beautiful knives. I expected Darrel to tell me it would be a year.
 
Hey, OKG. I whole-heartedly agree with Metal-Demon's first post. With my temperment, after all of that waiting, it just wouldn't be the same. Even if they told me that they would hand deliver it tomorrow, the entire experience would feel so tainted (at least to me) that I would probably tell them where to "sheath" it.
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My personal opinion is to call Mr. Ralph and see what kind of wait you would have to go though for one of his beautiful knives and maybe send your money in that direction. Just my $.02.

Flinx

[This message has been edited by Flinx (edited 11-30-2000).]
 
There's a real dilemma here. Let me back up a minute and state that I like Emerson customs, I think the 6 is a great knife for $450-600, and if that was their value I'd be carrying one everyday like my Terzuola. Just want to get that straight with all the Emerson fanatics. The problem lies in the current market value. OKG, why should you give your spot up-it's not costing you more than the $25 deposit to wait. When(if?) you get it, at the worst you can turn around and double or triple your money.If you don't the guy behind you in line will. Ralph, I agree with you 100% but it's not gonna happen. People know the story and still line up to buy them, so why let someone else make the profit? The scene around Ernie's table at the NY Show was unbelievable. He had what I was told was 25 customs to raffle off. 25 with people waiting 5-7 years for their promised knives!!!
As I said, I like the knives, it's the business practices that are wrong. First, with people waiting years, they take a year or two to start a production company, now it's to start a custom-production company. It's not a problem to them because buyers will wait and wait. Especially those that already have a few customs. To denounce the company or for interest to wane, would cause the value of their own knives to drop.That's not in their best interest, so the hype continues.
Last question is to those currently buying or already owning customs. With the custom-production company up and running, the long backlog, and the mixup in NY last year with the logos/model numbers, how do you really know that Ernie ever touched your knife as it was being made?
PS-please notice that I didn't use foul language,call anybody names, or be disrespectful. I expect to be treated the same way.

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Dave (Phil.4:13)
I Can Do All Things Through Him Who Strengthens Me
Lifter at work: www.profitness.com/Profiles/profileDaveAbramson

[This message has been edited by lifter4Him@aol.com (edited 11-30-2000).]
 
how do you really know that Ernie ever touched your knife as it was being made?

Interesting question there "Lifter". Matter of fact it's a question that has, in the past, created some wild assed speculation and rumors about more then one fine maker.

The same can be asked about any maker. Unless you stood over a custom maker while he ground your knife. How does a customer know his knife was made by who he thinks made his knife?

I notice that you seem to collect custom knives . . . are you sure who they were reeaallyy made by? How do you know?

Just a question

John
 
John, and it's a fair question. I try to learn all I can about any makers work I buy. But most knifemakers don't have production facilities or a staff working for them.And if you recall, there did seem to be some at a NY Show last year with the production and custom logos.Maybe there are facts I'm not aware of. Does he make his customs at a different location than the productions are made? I did notice while at a friend's house that his custom cqc6 and his production emerson came in the same box but with different stickers.There do happen to be makers that have others helping them and even grinding. Bob Loveless freely admits that he and Jim Merritt work together and both do all phases.
John, I know you collect them and I respect that. As I've stated, I like the knives and without a doubt would buy one at Ernie's price.As a matter of fact, I'd jump at a chance to buy a 6 for under $600.Let me make myself clear-Ernie Emerson makes great knives.But these are fair questions about any knives that are priced fairly high.I know from firsthand experience that guys like Bob Terzuola,John W Smith,Darrell Ralph,etc, dont mind me asking any questions of how their knives are made.
Let me ask you a question: Is it right to quote somebody 18 months delivery and 18 months later tell them it'll be another 3 or 4 years? Anybody could understand a few months, but 4 years? And please, regardless of whatever else you say in your next post-please answer this question.


Dave


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Dave (Phil.4:13)
I Can Do All Things Through Him Who Strengthens Me
Lifter at work: www.profitness.com/Profiles/profileDaveAbramson



[This message has been edited by lifter4Him@aol.com (edited 11-30-2000).]
 
Dave and all

This will probably fall on deaf ears, but:

I've spoken to Ernie about this very subject. I think the guy has made mistakes, but I also think he's a talented knife maker.

I have my opinions and observations on the backorder situation. Don't we all.

I'll tell you that I ordered a CQC6 before the BM deal was inked. I was quoted a delivery date that came and went. I was discouraged and dejected.

But here's the difference. I ordered the knife because I wanted it. I didn't order the knife to turn a profit. I'm curious how many of the estimated thousands of "customers" that are clogging the list are doing so for profit, not because they seek to keep the knife to use or for their personal collections. Look at some of the replies above.

Does he make his customs at a different location than the productions are made?

I haven't been to Ernie's shop. I couldn't tell you about the production facilities. Sorry.

I can tell you that I spoke in depth to Ernie about the upcoming C/P project. Someone out there
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(wonder who) started rumors that the price of customs is going to drop through the floor once the "Custom/Productions" are released. The C/P models are simply Ala cart built production knives. A better term for them would be "Individualized Production Knives". There still only production knives, just prettier.

The custom versus production logos. I'll try to shed some light. There are several generations of Custom logos. An explanation of the older logos can be found here.

And if you recall, there did seem to be some at a NY Show last year with the production and custom logos.

As for the situation your speaking of. You obviously know that production pieces are logoed with the EKI logo. When a new production knife is introduced, there are usually some hand ground "Pre Production Prototypes". These in the past have been logoed as customs, as they are hand ground. As an example, I have a PPP Commander that has a Specwar (custom) logo. Up through the 2000 Atlanta Blade show this was the case. (example, PPP Damascus CQC7B). This changed recently and PPP models are currently being marked with the EKI logo. (example, PPP Damascus Commander) I spoke with Mary Emerson about the change in policy and was told that as the PPP models were not full customs, the decision was made that they would now receive production logos. The blades are hand ground by Ernie, but the bodies are off the production line.

I know from firsthand experience that guys like Bob Terzuola, John W Smith, Darrell Ralph, etc, dont mind me asking any questions of how their knives are made.

Personally I've found Ernie to be very open and forthcoming with any questions that I have asked.

As to the wait. I'm trying to think of a . . . tactful way to put this. Ernie's quoted wait time has been three years+ since at least 1995. There was a reference to an 18 month wait in the Spring 1996 issue of "Tactical Knives". The wait had lengthened between when the interview occurred and the article was printed.

In my opinion, Ernie should have cut off orders years ago. Customers have an expectation that when they are quoted a delivery time, they should get their knives. As I posted earlier in this string, more then one maker has had to do that to keep their wait down and their customer (at least the ones on the list) happy.

While I was waiting on my CQC6, I ordered and received quit a few customs. Most of which I love every bit as much as my CQC6.

The origin of this string was should OKG stick it out or tell Ernie to stuff it. My best advice to everyone with a knife on order, "Stick it out", you'll get a great knife. If your in it to turn a profit, bow out. The folks that actually want knives behind you will appreciate it.

By the way, I still own my CQC6.

Hope this helps

John
 
Well John, I think we probably agree on Ernie's knives more than you know. Glad we had this discussion as I've learned a few things I didn't know.
Last question-why would it matter if a person waiting for one is looking to make a profit or wants it to keep? As long as they wait ther turn, isn't that their prerogative? I've noticed that even when one of the usual suspects who really love their Emerson's sells one, they gat the same price as those just in it for cash, so what's the difference?
BTW-I'll send you $550 tonight if you want to part with that 6.
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Dave (Phil.4:13)
I Can Do All Things Through Him Who Strengthens Me
Lifter at work: www.profitness.com/Profiles/profileDaveAbramson
 
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