What, Strider?!

i think this shows strider builds a great knife at a high cost and apparently not much for support. i think you call a place like that a few times and cant get anyone to answer that should bother a prospective buyer. I dont care that the OP was mistaken about who would warrenty it. My point would be that regardless , if it was a strider warrenty why do you have to jump threw hoops and make several calls or get cryptic or snotty emails from these folks who seem to think there shit dont stink. better off with buck. least you can get threw, they will probubly even fix it if they still have parts.
 
I appreciate the input, fellas. I had thought, and read somewhere that Strider would repair any knife sporting the Strider logo. Apparently I was wrong, though in my opinion, this policy undermines the reputation that they have worked to build.

Regardless, I don’t think my frustration with Strider is misplaced. My intention was to contact them to find out how to go about getting the knife fixed and what it would cost, not to demand that they do it for free. I have no issue with the quality of their products. My issue is with both their inability to maintain their website and answer a phone.

I appreciate everyone directing me to Buck. I will give them a call tomorrow and see what it’s going to cost to get the blade replaced.

Incahiker said:
How did you break the knife in half??
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Trying to un.... a seized Mk 19 in a hurry.

Thalestin said:
And I dont think its impressive you broke your blade. I think its a stupid abuse of a good knife.
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Mattman888 said:
I am hardly impressed that you busted a buck striders blade in half. If I was you I wouldn't bother doing anything since it is an old knife and you abused it.
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I appreciate your opinions, though it would appear that we differ in our beliefs as to the purpose of a knife. It’s not a “safe-queen” that only comes out for "rugged" looking tacticool knife-porn pictures. It's not a priceless work of art that needs to be babied. It's a tool. Tools get used and sometimes they break. So it goes. When I said that it was "impressive that I broke it" I was giving a nod to the quality of the construction - that it takes a lot to break one.

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As requested, the broken S-B and the "real" Strider for the hell of it.

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You will find that Buck has arguably the best Customer Service in the business. If they can possibly help you, they will.
 
Wow that puppy looks like it was just about ready for a new blade anyway !!! Never seen one soo worn !!! Now that's impressive :D
 
I realize that its well after normal business hours in Idaho, but I thought I would give Buck a call on the off chance that somebody was working late. Imagine my surprise when somebody actually picked up on the second ring. I explained what happened and that I realized that I had violated the terms of the warranty. The lady said that all of the "warranty guys" were gone for the day and that I should give them a call tomorrow morning. She was also fairly sure that the warranty guys would hook me up. Well played, Buck.

I will follow up tomorrow and let everyone know how this plays out.
 
I would like to share my experience with Strider's customer support. Since so many people seem to be belittling their service, which is somewhat justified, but not completely.

So I purchased a sweet little PT on ebay. I got it in and it was everything i hoped for and more. It was my first strider knife so i was definitely overjoyed to receive it. Well it was kinda dull, had a bunch of blade wiggle from where it looked like the previous owner tampered with the spanner nut, and it was missing a pocket clip. Which it was a standard grip so a pocket clip was applicable, unlike the cc version. So i wanted to send it into their spa.

I will definitely admit i had to do some leg work in order to get word to strider that i wanted to send my knife in. I started with their website, sent and email on their contact us page. I didn't get a response for a few days so i decided i would try to find another email i could try. So i read through some threads, and found an email for a guy named Josh at Strider. So i sent him a quick email.

It was less than an hr, and i got a reply. Saying something like, go ahead send it in, we will sharpen it and put a pocket clip on it no charge, my reply must not have gotten through. So i sent it in like a couple days later. I tracked it and it got there right on time. It was there 2-3 business days and they sent it back. Everything was great, and as to be expected.

What i have learned from this would be include your email address in the text of your email on their contact page. The Strider Contact Us page apparently shoots an email to Josh, who seems to be a pretty nice guy that has done everything I could have asked of him in a timely manner. With the spa treatment that they provide, and no questions asked parts replacement policy, i am more than happy with my experience.

Someone in another thread said they had a problem with the strider guys being there to accept their package. Mine was accepted and signed for, by Mr. Dwyer, as soon as it got there.

So minus the one mix up, where i didn't get Josh's initial reply, I have no complaints. They have my trust and I would send them my SMF with full confidence if i ever needed to.
 
walt12 said:
I recently broke half of the blade off of a Strider-Buck folder (impressive, eh?) It's a tank of a knife so naturally I want to get it fixed.

I've been calling Strider a couple of times a day for the last 4-5 business days. Nobody has every picked up, the call always goes to voicemail....and the voice mailbox is full. I went to the Strider website, looking for warranty info and repair costs, etc.Their FAQ page directed me to some some third party search engine that's hawking Alaskan cruise packages and Disney Land tickets. This makes me a bit hesitant to enter my personal information in to their "contact us" box. For all I know, I am going to get my identity stolen by the recently deposed King of Nigeria.

I can't call. I can't email. My only option is to enter my personal info in to a shady website and hope for the best? What the hell, Strider? I realize that they aren't some multinational corporation with people manning the phones 24/7 and they make a great product so I'm willing to give them the benefit the doubt...but this is just unprofessional.

How should I get this resolved? Has anyone had similar problems?

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I have an awesome (first run?) Strider fixed-blade that was my deployment BFK....because it was awesome and because if I ever broke it, I figured that I could get it replaced. Im afraid to use the damn thing now.
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It is NOT a Strider; it IS a Buck knife. Your calls to Strider should be directed at Buck.
 
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