What, Strider?!

Follow up:

You guys weren't kidding about Buck's customer service. I called this afternoon and couldn't get through, so I left a message explaining what I broke and how I broke it. A few hours later, Debbie from Customer Service called me back. She told me that they had no spare blades available as the SB was discontinued a long time ago so a simple blade swap was out of the question...but that I should send mine in marked "ATTN: Debbie" and she would personally see to it that the knife was replaced with one of the few NIB SB's they still had laying around.

Me: "Wow. That sounds great! How much is this going to set me back?"
Debbie: "Oh, we will cover the return shipping."
Me: "Great! But I what I meant was 'how much to replace my broken knife with a new one?'"
Debbie: "You pay for shipping to get it out here, we take care of the rest."

I don't know if any of the Buck reps monitor this site, but if they do, I would like to make a donation towards a steak dinner for Debbie. This was, by far, the best customer service experience I have ever had, anywhere. Great customer service. Great company.
 
Buck customer service is the best. I had an old Buck 110 rebladed recently and they did it for free.
 
I can't tell you guys how many stories like that I've heard from different people through the years. Good people work there . .
 
walt12 said:
Follow up:

You guys weren't kidding about Buck's customer service. I called this afternoon and couldn't get through, so I left a message explaining what I broke and how I broke it. A few hours later, Debbie from Customer Service called me back. She told me that they had no spare blades available as the SB was discontinued a long time ago so a simple blade swap was out of the question...but that I should send mine in marked "ATTN: Debbie" and she would personally see to it that the knife was replaced with one of the few NIB SB's they still had laying around.

Me: "Wow. That sounds great! How much is this going to set me back?"
Debbie: "Oh, we will cover the return shipping."
Me: "Great! But I what I meant was 'how much to replace my broken knife with a new one?'"
Debbie: "You pay for shipping to get it out here, we take care of the rest."

I don't know if any of the Buck reps monitor this site, but if they do, I would like to make a donation towards a steak dinner for Debbie. This was, by far, the best customer service experience I have ever had, anywhere. Great customer service. Great company.
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Awesome!
 
I've used Buck's service once and was so impressed I went out and bought some new Bucks:-) Thumbs up to Buck on this, very cool:thumbup:
 
Flippin awesome!
I don't have any Bucks at the moment (have in the past), but they're good folks there.:)
It looks like at least you used it enough.:D
 
walt12 said:
I recently broke half of the blade off of a Strider-Buck folder (impressive, eh?) It's a tank of a knife so naturally I want to get it fixed.

I've been calling Strider a couple of times a day for the last 4-5 business days. Nobody has every picked up, the call always goes to voicemail....and the voice mailbox is full. I went to the Strider website, looking for warranty info and repair costs, etc.Their FAQ page directed me to some some third party search engine that's hawking Alaskan cruise packages and Disney Land tickets. This makes me a bit hesitant to enter my personal information in to their "contact us" box. For all I know, I am going to get my identity stolen by the recently deposed King of Nigeria.

I can't call. I can't email. My only option is to enter my personal info in to a shady website and hope for the best? What the hell, Strider? I realize that they aren't some multinational corporation with people manning the phones 24/7 and they make a great product so I'm willing to give them the benefit the doubt...but this is just unprofessional.

How should I get this resolved? Has anyone had similar problems?

-----

I have an awesome (first run?) Strider fixed-blade that was my deployment BFK....because it was awesome and because if I ever broke it, I figured that I could get it replaced. Im afraid to use the damn thing now.
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Good Lord, NOOB! :rolleyes:
 
Follow up:
The replacement arrived a full two weeks before Buck said it would. Buck has earned my business for life.

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Wow, Buck really stepped up to the plate for you!! I am impressed!! Glad things ended happily for you, and a MAJOR nod to Buck customer service!!!
 
walt12, you are very lucky. To have a company agreeing to replace a knife that was broken two years ago is nothing short of amazing. Well done, Buck.
 
I will be the first to admit that this thread got kinda ugly there...and that I contributed to that.:foot:

However, I must say that the outcome is great for everybody. Great for the OP because he got his knife replaced, and great for the rest of us who may or may not have known what to expect from Buck's CS. I think a lot of people, right or wrong, may have thought Buck had gone the way of Gerber. Clearly, whether or not that was ever true, they are a 100% stand-up company with great products. I have a 110 that I've had since 1978 or 1979 and it is good to know that these folks stand behind us.

Hats off to Buck!
 
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