What the heck AG Russell?!

DaveH said:
Whenever anyone says, no matter who, "exclusive", "limited time only", "limited availability", "Sure to be a collector", etc. I personally take that with a huge grain of salt.

marcangel has legitimate concerns IMO.

Dave:

It is true that lots of folks have been screwed over by fast buck artists in our field of business as in every other. The net is a wonderful boon to people like you because it gives you a chance to see both sides. I hope that you will notice that NO ONE ELSE has chimed in here to say that they too have been mis-treated by A. G. Russell Knives, only a couple like you who think that when ever there is smoke there must be fire. EVERY customer who complained about the Ospray problem was offered a refund. Have you counted to see how many people in this thread trust us as opposed to the few like you who do not?

Are you a customer? Have you ever been disapointed by us? How can we reduce the salt in your diet?

all the best, A. G.
 
A few comments:
Knives are just like any retail item; when a new model is available, the price will be higher than several weeks or months down the line. Does anybody really think they’ll have to pay the same for a 2006 model Ford next July as they’ll have to pay today? Nope. But if you want to be the first on the block to own one, then you‘ll have to pay more for it.

There’s also the issue of labeling something “exclusive” or “sure to be a collector’s item” or something similar. Yeah, it bugs me too, but if anybody is gullible enough to just walk into a deal that says things like that without doing research on similar products to find out just how collectible or exclusive they are, then they get what they deserve (“caveat emptor”, I think). One of the most important things I’ve learned while collecting anything: do your research! Even “exclusives” can be researched! (anybody remember how to use the phone?)

And back to the original comment. I share your grief ginshun. I think all of us have waited eagerly for something we ordered to be delivered; in a way, every time I get something I ordered for myself in the mail, it feels a little like Christmas or a birthday. But this is the holidays. Even if the retailer doesn’t say it’ll take longer for your item to get to you at this time of year, you should expect it to. I personally haven’t set foot into a store for my holiday shopping this year; I’ve gone completely online with my shopping, and made sure I gave the folks I bought from plenty of time to get my stuff to me!

Oh, and A.G…. Keep up the good work!
 
trust us as opposed to the few like you who do not?

Generally I make my own descisions rather then count yes's or no's from other people.

On the Kiwi issue bolsters and a shield to not make a knife different in my opinion. That's open to each person's interpretation.

Everytime I read about the "Paul" knives they're supposed to be rare, but every few months new ones come out.

I almost purchased a Matthes sebenza style knife from you many years ago, they where as I recall a little over $200. Just a few years ago I purchased and susequently sold one for $65. With all do respect that was not a $200 retail knife. Call it trust if you want, but I'll call it "take it with a grain of salt".

Are you a customer? Have you ever been disapointed by us?

I have been a customer will I continue to be, I don't know. Since asked about me personally, I will mention my experiences.

Subjective

I purchased a Lone Wolf City knife from you when running a discount. From the catalog description, I expected absolute first quality. I was disapointed, many feel that it's a great knife. I didn't send it back as it was part of a passaround and I didn't want to hold it up on what I knew where subjective grounds.

You repeat in you catalog, the Boker sales line that cera Ti kills germs. With no proof of that, I find that irresponsible.

Maybe you have changed you shipping practice, but sending knives in an envelope with no padding ends up squishing the knife box, and tearing the envelope. I called an spoke to Goldie I believe at that, not a biggie.

Objective

I call twice about the Sea Master knife to find out if it had a pivot bushing ala a sebenza and if it came with some sort of pivot key to adjust. Neither time did the staff know. I was a little surprised that someone goes the trouble to build their own knife, at a fairly high price, but not know anything about it.

You may recall that at one time I was doing passarounds for/with you. There where two reasons why I don't any more. The first and primary reason was the tone of your email concerning passaround participants, it was quite unprofessional.

The second was that my repeated emails where not answered, which I took to making phone calls, which where not returned. In addition the wrong item was sent on either 2 or 3 different occasions. It also seemed to take an inordinate amount of time to send items.

I understand respect that you have and continue to do much for the industry as well as for soldiers over seas. I also understand and respect that you have a really large amount of orders and business that you do. I'm OK with your prices.

Further I can understand that perhaps 99.999 percent of your customers have received "World Class Service". I have not. So yes, that makes two people.
 
DaveH said:
I can understand that perhaps 99.999 percent of your customers have received "World Class Service". I have not. So yes, that makes two people.

Dave: If I had known who you were I would not have asked. I know that I lost you when I spoke slightingly of your friends. I did not mean to offend you. Every thing you mention is our failure (except the Kiwi). History is history and I cannot change it. I am sorry that I cannot be for you what I seem to be for so many. That loss is mine as well as yours. I hope that someday you will see something of ours that just blows you away and that we can start over.

Until that day, God bless and keep you and yours.

A. G. Russell
 
AG, since you're online and in this thread...I've emailed you about a slightly different issue as your customer service has not responded to my earlier email of 2 weeks back. Hope you can take a look please, sir...
 
spyken said:
AG, since you're online and in this thread...I've emailed you about a slightly different issue as your customer service has not responded to my earlier email of 2 weeks back. Hope you can take a look please, sir...

I have forwarded your email to the entire management staff, should have an answer soon which I will post. I did not quite understand your email but someone will explain it to me.

A. G.
 
I have bought quite a few knives from A.G. Russell and I will continue to buy knives from him. I'm a happy customer. :D
 
A. G. Russell said:
I have forwarded your email to the entire management staff, should have an answer soon which I will post. I did not quite understand your email but someone will explain it to me.

A. G.

AG, thank you. I've just received your reply....you didn't have to go the extra mile, but you did. This is tops in my book. Perhaps your store will reconsider shipping to Singapore (or at least verifiable person(s)) as a standard policy.

Kudos and thanks again! :thumbup: :)
 
spyken said:
AG, thank you. I've just received your reply....you didn't have to go the extra mile, but you did. This is tops in my book. Perhaps your store will reconsider shipping to Singapore (or at least verifiable person(s)) as a standard policy.

Kudos and thanks again! :thumbup: :)


Spyken:

We have had great customers in Singapore for many years, it is only recently that we have had to deal with bad credit cards etc.

You are an approved customer and can order, keeping in mind that delivery is awful and cost of that delivery is even worse.

all the best,

A. G.
 
Merry Christmas to you and yours A.G., you guys are the best :thumbup:

Love the product, love the service, with no complaints after seven years...

Thanks for continuing to stay the course and take the high road...and yes A. G., you're still my hero... :)

Sheldon Wickersham
 
I have had good service from AGR. However, I have also noted that some of his items are definitely not "good deals." They are usually the higher priced knives, the exclusives and the hand mades. I think that these knives sold as "collectibles" are often hyped in the ad copy beyond reality and are not worth the money. For example, compare the pricing and ad copy on the "handmade" Doziers and the "partially manufactured" Doziers to see the slickness of his marketing techniques. Another example is the prices and ad copy for the "found" H&R and Pumas. I find this funny now, a few years ago I ate it up, and wished I too could get the exclusive knife that would earn money just sitting in my drawer. Then I went to some knife shows, read more, and found out many of these products are a marketing trap for neophyte knife collectors. Kind of like the SMKW TV show but at a much higher level.

I believe this marketing hype is what ticked off Marcangel. He got taken by the slick ad copy, paid more than the knives were worth, thinking they were exclusive and now finds out they are worth a lot less than he paid for. Even if it was an AGR exclusive, the AL MARs were essentially just another Moki product and probably would have instantly depreciated, there just isn't the market for them. Marcangel should return them to AGR based upon his guarentee of satisfaction. If everyone who bought an advertised "collectible" from AGR only to find it worth less in a year than the purchase price, I doubt AGR would be in business.

What AGR practices is a time honored american business practice. Is this type of marketing lying? Only you can decide how far the truth can be stretched before it breaks.
 
I have had some degree of what I would call "fair" dealings with A.G. Russell. The pricing has been very "retail" but what should anyone expect with a company that continues to send out catalogs, etc. There is an overhead that many in the current industry do not have to contend with. That, and in my humble experience, delivery had never been a problem.

I still own a "one handed" folder...;)

That said, I wish you all the very best in this changing biz...And with the coming New Year.

Take care all,

Stuart
 
I have a small beef with you guys. I enrolled twice for a catalog, but received one neither time. I don't mean to bash, but if you're going to have a request catalog link on your website, you ought to follow through.
I'm going to try again right now.
thanks.
 
if ya are buying knives expecting to make a profit on them irregardless of how they are advertised, there are a lot of other investment op's around that are a lot better, like , well, just about anything. if i break even on the things i feel like i've really accomplished something, i rarely do. if ya think ya can buy a knife thats advertised as "exclusive", "collectible", "special edition", etc keep the thing a year or so and sell for a profit i have some ocean front property in buda tx for sale if ya re interested....

speaking for myself i have bought an item or 2 from AGR, must say better deals are available elsewhere, but he is a reputable co. and some stuff isnt available elsewhere, at least not unless ya wait a while. great catalog imho i have enjoyed that.

i collect knives for enjoyment not for a profit, if i am looking for profit real estate is always good, lots better than any knives.
 
Walking Man said:
I have a small beef with you guys. I enrolled twice for a catalog, but received one neither time. I don't mean to bash, but if you're going to have a request catalog link on your website, you ought to follow through.
I'm going to try again right now.
thanks.

SEND ME YOUR NAME AND ADDRESS AND I WILL SEE THAT ONE GOES OUT.

I am sorry about the delay, no excuse possible.

A. G.
 
SIFU1A said:
if ya are buying knives expecting to make a profit on them irregardless of how they are advertised, there are a lot of other investment op's around that are a lot better, like , well, just about anything. if i break even on the things i feel like i've really accomplished something, i rarely do. if ya think ya can buy a knife thats advertised as "exclusive", "collectible", "special edition", etc keep the thing a year or so and sell for a profit i have some ocean front property in buda tx for sale if ya re interested....

speaking for myself i have bought an item or 2 from AGR, must say better deals are available elsewhere, but he is a reputable co. and some stuff isnt available elsewhere, at least not unless ya wait a while. great catalog imho i have enjoyed that.

i collect knives for enjoyment not for a profit, if i am looking for profit real estate is always good, lots better than any knives.

When asked about INVESTMENTs my advice has always been to buy land in the path of growth. and to invest in what you know. I buy Loveless knives and Scagel knives and hold them

If you buy knives for pleasure then any losses will reflect the cost of your pleasure. If there is a gain then that adds to the pleasure

A. G.
 
brownshoe said:
I have had good service from AGR. However, I have also noted that some of his items are definitely not "good deals." They are usually the higher priced knives, the exclusives and the hand mades. I think that these knives sold as "collectibles" are often hyped in the ad copy beyond reality and are not worth the money. For example, compare the pricing and ad copy on the "handmade" Doziers and the "partially manufactured" Doziers to see the slickness of his marketing techniques. Another example is the prices and ad copy for the "found" H&R and Pumas. I find this funny now, a few years ago I ate it up, and wished I too could get the exclusive knife that would earn money just sitting in my drawer. Then I went to some knife shows, read more, and found out many of these products are a marketing trap for neophyte knife collectors. Kind of like the SMKW TV show but at a much higher level.

I believe this marketing hype is what ticked off Marcangel. He got taken by the slick ad copy, paid more than the knives were worth, thinking they were exclusive and now finds out they are worth a lot less than he paid for. Even if it was an AGR exclusive, the AL MARs were essentially just another Moki product and probably would have instantly depreciated, there just isn't the market for them. Marcangel should return them to AGR based upon his guarentee of satisfaction. If everyone who bought an advertised "collectible" from AGR only to find it worth less in a year than the purchase price, I doubt AGR would be in business.

What AGR practices is a time honored american business practice. Is this type of marketing lying? Only you can decide how far the truth can be stretched before it breaks.

What you are really saying is that I am a lier and that all of my satisfied customers are remarkably stupid people and only you are clever enough to see through my marketing program.

WOW! You should give Markangle a vote of thanks, he gave you another chance to bad mouth A. G. Russell Knives.

There is no way you can offer limited edition (collectable?) knives over 35 years and have everyone of them be a great success, BUT take a look at the CM-4 sold at $18 now sells at about $200 - and the CM-6 which has done even better.

Why not talk about the Lake folders I sold at $75, now worth thousands, why not talk about all of the Loveless knives I sold for $100, $165, and now selling for over $3,500 each. Search out all of the knives I have done and see if they have lost money or made money. It is much easier to liebel me by calling me a thief and a lier.

Please show me where I EVER said that a knife would be worth more in a years time. Please explain why you put handmade in quotes whan talking about Dozier knives? Please tell us all what I did to you to cause you to want to destroy my business? At least Markangle had an excuse.

A. G.
 
If anybody is naive enough to believe that any "collectible" or "exclusive" knife will be worth more money later on, then they are probably not A.G. Russell customers but rather Franklin Mint customers. Most of us buy knives to use or collect, but not to sell at a profit later.

It's true that A.G.'s prices are not the lowest, but I don't shop there for regular knives. I shop there to get a Dozier for the same price Dozier charges but without the year long wait. I shop there to get knives that are not readily available somewhere else. I don't know anything about "exclusives", I just don't know of any other place you can get a Strike Force folder or a Deer Hunter.

Whatever more it costs to buy there doesn't bother me. I know it costs money to send out a great catalog to a lot of people, some of whom never even buy anything, plus great customer service (in my experience).
 
TEAM A.G.Russell here also Torz! :thumbup: I find the detractor(s) here bordering on laughable.A.G.'s integrity is beyond reproach,sorry I can't comment on returning knives as I've never had to,but I'm sure it would be promptly resolved if this ever occured.Keep up the good work and the highest standards of business practices you are known for A.G.Russell.








A.G.Russell led me here,for that I thank you. :D :thumbup:
 
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