What to Do?

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sing

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I had hoped never to have to post here about something that is "bad" or "ugly", but...

I sent a defective knife back to a dealer more than six months ago. Despite various email messages, I had received no replies and then finally a promise for reimbursement several weeks ago. The promise has not been kept.

I don't want to discredit anyone whose livelihood is at stake unnecessarily. I going to take this up with my credit card company despite the "pain in the neck" involved, what else would you/should I do short of publically denouncing this dealer?


sing
 
IMHO, six months is a bit TOO long. They have more than enough time to reply you and the excuse of lost email add. does not apply here because you've been trying to contact them constantly. If it's two months is fine but six..?? Taking this to the cradit card company will not change their attitude, i guess it's only fair to warn others? Anyone agree? Just my two penny worth.
 
Wel,, let's just say, for sake of discussion, that the seller has (<EM>mirabile dictu</EM>) some acceptable excuse. What happens then if you post here?

Actually, we've seen a few cases here where the seller had a good excuse (death-in-the-family sorts of things) or where the buyer had just over-reacted. And the fact is that the seller rep seems <EM>not</EM> to have been injured -- in some cases it seems even to have been enhanced by how things were resolved.

Meanwhile, if this dealer is, simply, a bad actor, then your remarks here could save some innocent people some grief.

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It's always Dark. Light only hides the Darkness.

 
I would like to know who this dealer is because it could save me some grief in the future. I, like you, hate saying negative things about people. However, I think that you would be relaying a bad experience. That is not necessarily bad mouthing the person. You would simply be stating the facts about your particular experience. I think that is different from flaming a person for no reason.
On the other side of the coin, I posted an experience I had with a knife I had purchased from a custom knifemaker. The knife I received had a bad heat treat. I never flamed the maker and even said that every maker, no matter how good, will occasionally have a bad knife slip through. The maker then proceeded to personally attack me. I even had other people respond and call me a liar. It was a very negative experience for me. I was simply posting the facts about an experience that I had.
I have probably confused the issue more than I helped. I guess I would go ahead, post what my experience was, and see what happens.


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-Dennis


 
Problems I have had involving reputable dealers have been settled in a few days,or a week or so at most.Contact your credit card company and dispute the payment immediately.This is only for your protection,and also offers incentive for the dealer to get it settled.To list it here or not is your decision,but remember that if some one had warned you,you probably wouldn't have done business with the dealer to begin with! Good Luck!

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AKTI Member #A000934
"To grow older is inevitable.To grow UP is optional"


 
Once you have given the fellow more than a fair chance to remedy the problem and more than a fair chance to explain himself, he richly deserves to be exposed if he fails to do either or both, First, after you are satisfied he's been given a fair chance, get your money back. The first stop on that route is the credit card company. Then, post away. That's the purpose of this thread, I think.
 
This is rather pointles unless you tell us who the dealer is.6 mos.is fair chance for the dealer.I`m going to quit bothering with this unless there is more intel forthcoming.
 
Ghost, the point is to ask for advice for me. I appreciate what have been offered. I will email that dealer again: I will state a time-line after which I call credit card company, email his customer list and post here.

Part of the delay was that he promised a replacement back when. He then decided he would no longer carry the brand. I am not interested in other products he has. I exchanged some emails. My computer blew out and I lost emails. I contacted again and got no response. Last time I got a "promise" which appears to not have been kept unless the check is lost in the mail.

Part of the delay is also my own procrastination. I enjoy good knives, owning some, talking about makers and companies here in my free time. I don't particularly care to indulge in the negatives. I have plenty of opportunities to do at work.

I agree that my fellow forum members should be informed if this dealer is not trustworthy as some are on his customer list.

Will post a follow up.

Thanks to all,

sing

AKTI #A000356
 
I gather that Sing, who is a "vet" on these forums is as capable as any of us to handle this situation appropriately. But 6 months is quite a stretch even in case of possible personal crisis. Sing if you' ve haven' t tried already, perhaps a written note with a return signature request from the PO will help to alleviate your search for a reply. This will give you a formal physical documentation of the other partys receiving your inquiries, that is if said party signs for it. Good luck.

L8r,
Nakano

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"To earn a million is easy, a real friend is not."
 
This type of thread herts everyone. Unless you name who you are talking about, it is just a wast of space.
 
I have a feeling that this is about to get UGLY. I hope everyone can remain civilized about this. I don't have a problem with someone posting about a bad experience with a dealer. But I don't think we should air our dirty laundry in public. I hope we can keep everything here professional and not personal.

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-Dennis


 
IMHO it is not a good idea to warn a dealer you'll expose him if he doesn't pay up. When he's had a more than reasonable time and more than a reasonable number of reminders, and hasn't offered any reasonable explanation, go ahead and post. We don't want to do business with people who only pay what they owe when they're threatened with exposure, and we can't avoid that if we cover up for them.

It doesn't have to get ugly; just post the facts. If the dealer wants to get ugly and start a flame war, we have moderators here to deal with that.

-Cougar Allen :{)
 
Cougar,

You are right. I was just reluctant but the timeline was passed yesterday. I will get whatever emails have and reconstruct the exchanges and post -- pure facts as I have them some time today.

Unless the credit card company does something, I pretty much written off this "purchase" as a loss.

thanks,

sing

AKTI #A000356

 
If the dealer is associated with any organizations, i.e. Knifemakers Guild etc.. contact them.

You can always contact that states Attorney General or whatever bussiness watchdog that states has in place.
 
I bought a knife from Ray Jay that has frequent flyer miles.He was more concerned than I.In a rural area,things can take more time than you city boys are used to.Ray sent me many E-Mails offering to send another.I said,let`s give it a few days.It finally came back to him,and he re-sent it.This time it came in a couple of days,as expected.I did not want two JB`s,so I`m glad that we beat the decision to send another.The point is that he was E-Mailing me with concern,since it didn`t show up when expected.Tim Lau needed a reminder of an order,but then I got it right away.As for the forum turning ugly,look at the title.If some dealers can`t stand the heat,stay out of the kitchen.Go cheat people somewhere else.You will be exposed here,and rightly so.

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