What's up with nicnac.net (Horizon Outdoors)

[Brian_R170]

I placed an order 3 weeks ago and have e-mailed 2 times asking for an update and received no response. I also sent them an e-mail with a product question a couple months ago and never received a response.

Nick and Joyce have been incredibly quick and courteous with e-mail replies in the past and I've ordered once before and the item shipped the next day with tracking number. They also seemed to have a good reputation on the forum, so I'm wondering...

 

[JatMat]

Always had good dealings with them, although none this year, why not just call them, I usually did anyway, just to make sure something was available.
Jim

 

[whippersnapper]

Maybe they don't like you? I would just give him a call...

 

[Brian_R170]

They do say on their website that e-mail is better than calling, but I will do as you suggest.

In the past, they've replied to e-mails within hours.

 

[whippersnapper]

Brian, did you ever get hold of Nick? I tried to PM him and haven't heard back either.

 

[Brian_R170]

No response by e-mail.

No answer on the phone, but I haven't been able to call during the relatively small Noon to 5pm window on the website.

 

[horizonod]

Hi Brian.

We've been having a mixture of email and computer problems for the past couple of weeks. I appologize for the inconvenience.

If your emails to sales@nicnac.net aren't getting through you can try us at nick@nicnac.net or joyce@nicnac.net or, in a pinch, horizonsales@yahoo.com or bladezilla@gmail.com.

What can we do for you.

Nick

 

[Brian_R170]

Hi Nick,

Thanks for the response, I'll contact you through one of the other e-mail addresses.

Brian

 

[LorenzoL]

I thought there must be an explanation, I have bought a knife from Joyce at Horizon once and I was very satisfied.

 

[Brian_R170]

Nick, could you pleast contact me through my bladeforums e-mail. I've e-mailed you on the other addresses you listed and still no response.