Folks, we do not charge a 20% restocking fee on all orders. And our restocking fee has nothing at all to do with REKAT so please don't put this ball in there court.
Read the terms and understand exactly what you are reading. "All returns are
subject to a 20% restocking fee."
This does not say that all returns are charged a restocking fee. The restocking fee is in place because we have been SCREWED several times by customers who place orders for say 100 Spyderco Lady Bugs and then we order them (since we only stock about 5-10 at a given time) only to have the customer cancel the order 3 days later. This has happened several times and we simply can not afford to take on extra inventory like that. We also have it in place for those who send back items without paperwork, boxes or simply beyond a reasonable return time. We feel 7 days is ample time to determine if you like a knife or not. Also several customers were taking advantage of our liberal return policy by buying say 5 knives to just look them over and returning the 4 they did not want. This gets really irritating from a dealers point of view. I hope you understand.
Also when we say we have a lot of inventory tied up in the SE Sifu we mean that under CPA type guidelines a product is considered part of your inventory when it is paid for, regardless of wether or not it is physically in your stock. So our year end inventory includes the SE Sifu even though not one knife has made it to our door. I am sorry for the confusion that statement may have caused.
If you canceled your order for a Sifu then you will get a
FULL refund if not already. We were told by REKAT that the knives would be shipped like we said in our original post within 10 days. This is an OEM project so we had to prepay the order. Since the entire project is a special order type project we billed the cards when we thought they were secured.
A series of events occurred and the project got delayed. We did not have an idea of how much of a delay which is why we were vague in our answers to you. But rest assured these knives KICK ASS and will be out shortly after the Shot Show.
We apologize for the delay and the errors in communication. The fact that we were in the middle of Christmas season only made matters worse as Bob and I played a bit of phone tag and both of us were working on the information as supplied by outside sources we had no control over.
We promise to make all right and look for some really cool stuff soon.
------------------
Every knife from every major manufacturer. If you don't see it, don't worry we can get it.
http://www.onestopknifeshop.com/store/index.html
Call 1-800-956-4652 to Order
Call 1-904-739-3438 for INFO
Sales at 1SKS help support this forum!
1SKS is a
WOW company!
[This message has been edited by 1SKS (edited 01-06-2001).]