Who pays for the shipping?

[Juramentado]

What's the usual arrangement concerning returning knives for repair and the payment of shipping and handling?

If I were to buy a custom knife and I notice a flaw or defect, and I ship it back to the knifemaker, is it more or less understood that he pays for the shipping back and forth?

 

[Dag-nabit]

Not that I have dealt with this often, but generally I find that you pay shipping there, they pay shipping back.

You would need to confirm with the individual/supplier you are dealing with to be certain.

Kevin

 

[chad m]

I just returned a knife for warranty to Benchmade and I paid shipping there they gave me a new knive and swapped the blade from combo edge to plain edge and also paid shipping back to me.

 

[sunnyd]

This varies depending on the maker and what custom knife you purchased. And I have found that there is no set rules among all custom knife-makers.

In my experience:

If I spent decent money on a hand made knife from a custom maker that was just produced and never used, I'd expect it to be right. And if it wasn't right I would contact him or her by telephone to see if they were willing to make things right. If they were willing to make things right and admitted the mistake(s) then one would expect the knife to be shipped back at the makers expense.

If you require more information perhaps you should elaborate on the details a bit more.

Good Luck,

Anthony

 

[Snakedoc]

Not that I have dealt with this often, but generally I find that you pay shipping there, they pay shipping back.

You would need to confirm with the individual/supplier you are dealing with to be certain.

Kevin

With the limited info given....

This seems to be fair for both parties involved.

 

[Keith Montgomery]

If you purchased the knife from the maker, contact that maker and see what his policy is. If you purchased it from a dealer, contact the dealer to find out what their policy is.

If this is a flaw/defect in the manufacture of the knife, then I think the maker/dealer should be responsible for shipping in both directions. If it is something that happened in shipping, that is something completely different. If it is a natural flaw in a natural material, something like that is very seldom warrantied.

What I have posted here is only applicable if you purchased the knife directly from the maker or dealer. If you purchased the knife second hand then things might get a little trickier. If this is the case, contact the maker and find out what can be done. If it is a manufacturing flaw then the maker should still be willing to fix it under warranty, but I have found that to not always be the case.

By the way, when you purchased the knife, did you check on what the policy was regarding warranty?

 

[SIFU1A]

i dont know of anyone who pays the shipping for you to send it to them, you have to pay that, oh a few will i suppose in the right situation but not many i haver come across, a lot expect you to pay return shipping too, but some will pay for it themselves, it just depends on who it is and what the situation is.