Why brick and mortar shops are failing....

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Jan 6, 2009
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I walk into a Merlo's Cutlery that is having a "huge" sale. 30-50% off, they say! Walking in for a steal, i take a look at the fine print. "30-50% off all knives! (Except benchamde, Kershaw, Leatherman, Swiss Army, Emerson... etc..." Not much of a sale! Luckily, Spyderco was not on this list. I look through their rather small collection and find a Harpy, and am excited until i look upon the price tag. A chest gripping $330!

Why purchase from a Brick and mortar shop when i cna get the same knife online at such a huge discount? if it was 10 or 20 bucks, I might bite to avoid shipping hassles. But when the majority of their knives (i looked) were $30 more than retail, i simply cannot justify.

Anyone else had a similar experience?
 
I agree with everything. I haven't purchased a knife at a brick and mortar in over 8 years. Not planning to start anytime soon either. Why should I deal with MSRP prices and tax on top of that? I've saved hundreds of dollars over the years by using reliable sites like knifeworks/newgraham/etc.
 
I walk into a Merlo's Cutlery that is having a "huge" sale. 30-50% off, they say! Walking in for a steal, i take a look at the fine print. "30-50% off all knives! (Except benchamde, Kershaw, Leatherman, Swiss Army, Emerson... etc..." Not much of a sale! Luckily, Spyderco was not on this list. I look through their rather small collection and find a Harpy, and am excited until i look upon the price tag. A chest gripping $330!

Why purchase from a Brick and mortar shop when i cna get the same knife online at such a huge discount? if it was 10 or 20 bucks, I might bite to avoid shipping hassles. But when the majority of their knives (i looked) were $30 more than retail, i simply cannot justify.

Anyone else had a similar experience?


All the time, and this is why I only buy from O/S (Well when i come across someone who's willing to deal with me), EBAY, or this forum.

King of Knives over here wanted $226.00 AUD for a BYRD CARA CARA, to give a current example.
 
Anyone else had a similar experience?
Yes. It's a common reaction of mine at most specialized stores - outdoor gear, computer supplies, knives...

Why brick and mortar shops are failing....
Poor service, dismal selection, outrageous prices.

That's an overgeneralization though; I've been to many "Brick and Mortar" stores (including knife shops) with superior service, amazing selection, and competitive prices. Here's a short example list: AG Russell Knives in Springdale, Arkansas; Shepherd Hills Cutlery in Lebanon, Missouri; and Sierra Trading Post in Cheyenne, Wyoming.
Sadly (for me), none of these outstanding B&M stores are located where I live...
 
I think many B&M stores charge too much, but if I can get a knife at at a B&M store that costs reasonably close to what I can get it for on line, I will make the purchase.
 
B&M stores aren't even competitive. At all. They don't even try, so forget it.
 
I saw on eBay that someone selling a Benchmade said that that company had determined to only sell its products through brick and mortar stores. If that's true, it's a boneheaded decision because it's a form of protectionism. I applaud their dedication to such stores, but you've got to be very confident in your demand to pull off a policy like that.

For years I've advocated one free market idea. Discount.

Years ago, there was a chain of stores in the East called Best Products. The management rented some real rat holes and stocked them full of cameras, sporting goods, jewelry, luggage—even health and beauty items. Military families soon found they could buy stuff there cheaper than at local area PXs/BXs. Business was booming until the owners decided to hire a six-figure executive manager. The first thing this guy did was to upgrade the stores. No more dirty floors and dingy walls—he wanted new counters and polished floors; he wanted new, more sophisticated stocking modes and he determined to remodel everything. Well, the result is, there is no more Best Products. People don't remodel for free and cutting back on people only angered people who no longer could get service. I sold cameras like an Arab merchant and read up on all the stock so I knew what to recommend. I didn't have a future there, but they got rid of many knowledgeable people and replaced them with low grade morons. Prices went up and our customer base lost interest.

People don't care if they have to walk on sawdust floors, they want a good deal, a good price. They would shop at Best, but would buy somewhere cheaper. Now many people buy through the Internet. Anyone can be a dealer and sell things at good prices because they have no overhead. Knives have a place at Wal*Mart and big discount stores, but single, dedicated shops are rapidly becoming a thing of the past, and we should probably be glad to see it happen. It's free enterprise and nothing can stop it.

In Paducah, Kentucky, years ago, all the brick and mortar stores rose up and opposed the building of a new mall. The very downtown was threatened. The legal avenues failed, of course, and the mall was built and the businesses didn't survive. Now I think there are at least two malls and everyone's adjusted. The type of protectionism the businesses wanted just doesn't work. I, too, hated to see them go. I loved walking down Broadway and dropping into gun and knife stores, five and dime places with a counter and cotton candy. (Hell, I can smell it in my mind just thinking about it.) But nothing could save the old ways.

Benchmade quality is great, but I don't like many of their blade configurations nor their blade sizes and serrations, etc., and while there are many knives they put out that I really like, I don't think they can compete when their folders are going on eBay for more than a hundred bucks. A hundred and fifty dollar knife on eBay would cost close to two hundred plus dollars in a B&M store, because employees have to be paid, rent, customer service, etc. Does Benchmade feel so secure that it can snub the online retailers? I hope not, especially as we get in deeper to the current depression.

I've always loved B&M stores, but I can no longer afford them. Products are now made cheap overseas by people who get zero benefits. The old American way of doing business just isn't going to survive, neither can it be made to survive. One day, soon perhaps, the government is going to make the unpopular decision to tax the Internet, and then, my friends, things will change again. But isn't that what we wanted? Change?
 
Keeping the doors open on a B&M knife shop is next to impossible.The overhead is crushing.I looked into doing it and there was no way to make the numbers work without getting MSRP which is not gonna happen these days.I feel for them.But i dont buy from them either.:D
 
We only have two B&M Knife shops that I know of in my town.

One low class 100% cheap Chinese junk:barf:. I have not ever purchased anything from them and will not!

One high end stuff with great brand names and but competative in price. I have purchased two from them.:rolleyes:
 
I've seen 2 shops in my area that sold knives in any quantity.
One carried a lot of cheap stuff and some higher end that they almost always charged full retail for, they are out of business.
The other has firearms and sells name brand knives at a discount and they are still going strong, but it's the firearms that carry them I rarely ever see anyone looking at the knives there.
 
I work for a B&M cutlery shop. The company has been around for something like 30 years. To my knowledge we have always charged MSRP. The company is healthy infact we just opened a new store bringing the total to 9 stores. The reasons are many that B&M stores charge retail. Of course there is the location (usually a mall with Unbelievable overhead). I think a lot of people find it reasonable to pay MSRP for their knives since they can come into any of our stores and handle 100's of models and talk to a knowledgeable sales person. I know that a large percentage of B&M stores (especially the Mall variety) have uneducated sales staff and poor customer service and crap selection, But we pride ourselves on being extremely knowledgeable and helpful. I think mostly the big complaint about paying MSRP comes from the vast minority that makes up us "Knife Knuts"
 
Knife Geek, your shop sounds great. Unfortunately it is the rare exception, as most knife shops I've been in have been completely underwhelming. Trying to stop sales of a product on the internet is like trying to stop a locomotive by standing in front of it.
Bob
 
Knife Geek, your shop sounds great. Unfortunately it is the rare exception, as most knife shops I've been in have been completely underwhelming. Trying to stop sales of a product on the internet is like trying to stop a locomotive by standing in front of it.
Bob

Superheroes can do it...:D
 
Good service, etc, is something worth money. I don't mind paying more to have the knife in my hand too, and see it in person.

But there's a limit to how much more I will pay. Let's say 10% more is a nice amount more. If I can find it from a store I like online for 50, I don't mind paying 60 for it there (+ tax). That's more than 10% in the example, but it probably reduces as the price of the knife goes up.

But 100% more, or 200% more, is just not going to happen. What I usually see is that if I can buy the knife online from a respectable store for 50, I find it in B&M for 140.

And moreover, we don't need a knowledgeable staff. We're hardcore collectors. We know what knives are coming out a minimum of 6 months before they actually do come out, we know where they're made, what steel they use, the handle material, etc, by memory. I'm glad that this knowledge is available to Joe Average, but it offers little to me or other collectors (the people generally willing to pay the 300+ on a knife that an average B&M requires for a nice knife).

What's really bizarre about this is that I know of quite competitive B&Ms. The local one here, which is a combination gun shop, has a moderately good selection (lots of BM + Kershaw, nothing else) and the prices are about 15% more than a good online store. So it's a bit curious that other places want to charge 120% more...
 
I love the nostalgia of an old-time b/m hardware store or knife store. One of the last real old-time mom-and-pop hardware stores I ventured into was in West Palm Beach, Florida. A really great atmosphere ..... and they were selling a Buck 301 slipjoint for $70. :rolleyes: Needless to say, I do 99.9% of my knife shopping online. :grumpy:
 
It's a shame in some ways that they are disappearing as being able to see and handle the knife is a big bonus.But, this assumes that you live near enough one to be able to visit.It also assumes decent and knowledge based service which is problematic.

I buy on-line because there ARE NO shops near me, and yes the prices are good and if you find a good dealer with reasonable handling charges then your addiction is sure to grow.....
 
I work for a B&M cutlery shop. The company has been around for something like 30 years. To my knowledge we have always charged MSRP. The company is healthy infact we just opened a new store bringing the total to 9 stores. The reasons are many that B&M stores charge retail. Of course there is the location (usually a mall with Unbelievable overhead). I think a lot of people find it reasonable to pay MSRP for their knives since they can come into any of our stores and handle 100's of models and talk to a knowledgeable sales person. I know that a large percentage of B&M stores (especially the Mall variety) have uneducated sales staff and poor customer service and crap selection, But we pride ourselves on being extremely knowledgeable and helpful. I think mostly the big complaint about paying MSRP comes from the vast minority that makes up us "Knife Knuts"

The store I work at is similar. While we have only one location we've been around for 50 years. We sell all kinds of stuff--not just knives--and we're in a tourist area with high foot-traffic (Bar Harbor) and we've always gone by MSRP. That being said, the knife side always ends up making nearly as much as the jewelry side! And we're flexible with prices to those who ask for a reasonable discount. As knife geek said, though, most folks seem perfectly content to pay the extra premium for the chance to handle hundreds of top-quality knives and have our experienced staff guide them to the right knife for their purchases.

Is it more expensive? Yes. But we have enough of a following that I've had guys travel from out of state just to have me sharpen their knives let alone pick up new stuff. This is why customer service is so important.;)
 
This
Yes. It's a common reaction of mine at most specialized stores - outdoor gear, computer supplies, knives...

It's rare that I buy much of anything at brick + mortar stores anymore. I just can't justify the cost difference.
And that's across the board. Computer stuff, stuff for my bicycles, stuff for my car....really anything but groceries.
 
I'm not sure what I'd do if I actually had a B&M store within 500 miles of me. But I don't, so that pretty much settles it. And no, the Spyderco outlet store doesn't count, but that's another rant for another day.
 
I'm lucky to live near a store that stocks a good variety of knives. Spyderco, Kershaw, Benchmade, Case, Buck, Victorinox, Leatherman, cold Steel and a few others. Even seen some RATs and Emersons there at times. Their prices are a bit higher than what you'd pay at newgraham, but they're not so bad I wouldn't buy from them in most cases. I've gotten a Spyderco Spin, ZDP189 Endura, Tenacious, ZDP189 Lum, Caly 3, Delica 4, an Ontario fixed blade and a few others from there. Convenient because they have camping gear, guns & ammo, boots and a few other items of interest.
 
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