Why can't I get a new pocket clip?

[IMPREZED]

So suddenly it's acceptable for say, buy a new car with a chip in the paint because you're going to drive it around and it'll probably happen anyway?

Would it be acceptable for you to go to a restaurant and eat with dirty utensils because you're gonna get them dirty anyway?

if i'm buying a car and it has a chip in the paint, I'll have the dealer fix it or i'll buy a different car. If my utensils are dirty i'll have the waitress get me different utensils.

See where i'm going with this? whoever you bought the knife from ask them to replace or fix it. I wouldn't bug Cadillac or the manufacturer of the utensils to fix an issue for me when they aren't selling the products.

 

[100eyes]

Just be civil and ask nicely.

Making a deal at all about a pocket clip seems to have given people the wrong image of me, I'm always civil and nice to those working because I hate working just as much as they do.

I hate onions, but I don't even complain when a certain fast food restaurant adds it despite my request because that's just the level of expectation I have for them.

I'm not demanding a pocket clip, I just think it would be really nice of them to send me one. I'm not claiming Spyderco is solely responsible for this situation, but I think it would be sweet of them to make sure a product wearing their logo is properly represented in the way I know they're possible of. If I tell my friends to buy a Spyderco and they tell me "but you cant even get a clip without a ding on it for the price you're paying", I'd just like to be able to say "Spyderco will always take care of you".

Might also be worth mentioning that I've requested to a few different companies to buy pocket clips to replace worn out ones and they just sent them for free. Again, I'm not saying this should be expected, but it makes giving them more money later on just a bit easier.

 

[theamazingdrew]

1. Its just a clip and shouldnt be that big of a deal in the first place.

2. If you really think that spec on the clip is this god damn imoportant just pay the 4$ for a clip thats less than the cost of postage. Its not like you will go bankrupt and have to sell your organs to put food on the table.

 

[100eyes]

Lets say you worked at sears with the tv's.You take the tv home and it doesnt work.Do you call sony and tell them to replace or do you return it to sears?

LOL, I know this isn't the answer you're expecting, but technically you're supposed to call the manufacturer.

A lot of items you buy nowadays(to be fair, mostly electronics), you will notice a piece of paper inside the box that says "STOP! Do not return to retailer if there is a problem. Please contact us directly at 1-800-blah blah." I just bought a Brother laser multifunction with the exact same note and I remember the higher-ups at the company I worked for specifically telling us not to deal with Rock Band hardware and let Harmonix deal with issues directly.

Of course the customer is still most likely going to bring it back to the store and the store usually has no problems with it.

Just a random example that sometimes contacting the manufacturer directly is the best way:

I had a customer who wanted a laptop fixed. It had been a few months since they bought it and of course the store couldn't exchange it for them - we didn't even stock the same model anymore. I told them they have a warranty through the manufacturer whom they should contact. The customer demanded that the store resolve the issue since the product was purchased from the store, not the manufacturer.

I contacted the company and they said they will send everything the customer would need to send the laptop back, directly to the customer. The customer then appears a couple days later saying the manufacturer sent them all this stuff, but it wasn't their responsibility to pack it all up and send it off and they shouldn't have to pay for the shipping. I agree to send it out on their behalf and pay for any shipping fees.

When I opened up the box, there were packing material, pre-paid shipping labels to and back from the manufacturer, and even two pieces of pre-cut tape to seal it all up. I send it away and received it back in a few days. I called the customer to let them know the laptop had returned, and the customer told me she'd be by in a couple days because she lives out of town and it takes a while to drive back.

This woman would have saved herself days in waiting period and a lot of gas if she was willing to accept the most efficient course of action.

I contacted Spyderco for a clip because I thought it was the most efficient course of action to make all parties involved in this situation satisfied.

 

[100eyes]

1. Its just a clip and shouldnt be that big of a deal in the first place.

2. If you really think that spec on the clip is this god damn imoportant just pay the 4$ for a clip thats less than the cost of postage. Its not like you will go bankrupt and have to sell your organs to put food on the table.

Couldn't you say the exact same thing to Spyderco?

 

[jill jackson]

I once bought a new car with a chip in the paint, and it was the dealers responsibility to fix it and not the manufactures.

And if it was in it when you bought it brand new the dealer did get paid by the car company to fix it.

 

[CanisMajor]

Couldn't you say the exact same thing to Spyderco?

Spyderco is a business. They can't hand things out to everyone. It's simple, simply use the knife because it will get more scratches on it, or call SFO when you get a chance, or pay for the clip + postage and have your issue resolved. On whatever you choose to do, I hope you end up being satisfied and have your issue resolved. All the best.

Canis

 

[TyMathews]

I can see where you're coming from 100, but I also see Spyderco's side of things. If I have a bad lunch at the restaurant next door to my office I go to Marc the owner, I don't go to the guy who sold him the steak. I AM a little mystified as to why you are surprised by all the people who don't agree with your side. I think you shouldn't have shown the knife with the defect maybe, all things considered it's really pretty minor. Other than being stainless the knife looks great.

-Tye

 

[gundude73]

Send it to STR and see if he can low rider it.

-Tye

if he is angry about having to pay $5 for a factory clip. he would probably explode if he bought an STR clip.

 

[TyMathews]

if he is angry about having to pay $5 for a factory clip. he would probably explode if he bought an STR clip.

True. I should have thought about that.

-Tye

 

[Daniel]

Anyways, I won't go on and on about this issue. I just think it's ridiculous when any company expects the customer to pay extra to fix a problem that existed right out of the box.

What happened to your not going on and on about the issue?

Why did you even post this issue?

I would call Spyderco or email Sal and not air your laundry. Do you wish us to start a petition for your clip replacement?

Hey, I agree with your original point, but it is getting to be overkill.

 

[GRIM 62]

100eyes,I meant no offense in my post on the first page(speck&seriously).I have also gotten knives that I've felt were flawed and not up to par.I've usually lived with them,because I did'nt want to go through the hassles of sending them back.I usually got over it and most of them ended up being good knives.If it is important to you,then by all means contact Spyderco and get a new clip.

 

[gundude73]

True. I should have thought about that.

-Tye

well it should still be a viable option. i love my lowrider paramilitary.

 

[TyMathews]

well it should still be a viable option. i love my lowrider paramilitary.

Steve lowridered and repaired a CQC 7A I bought off the 'bay. He does excellent work.

-Tye

 

[100eyes]

Spyderco is a business. They can't hand things out to everyone. It's simple, simply use the knife because it will get more scratches on it, or call SFO when you get a chance, or pay for the clip + postage and have your issue resolved. On whatever you choose to do, I hope you end up being satisfied and have your issue resolved. All the best.

Canis

It's specifically because they're a business I would think they would have no problems fixing it. They do intend to sell things more than once I assume.

I'm just speaking for myself, but I've owned around 20 Spydercos so far and this is the first time I've contacted them for any warranty issue. I still have a G-10 Delica lying around that gets used as a beater because the screws stripped on it.

Future posters with responses, please understand that I made this request to Spyderco specifically because it was a pocket clip. If the same mark was on the handle scales instead, arguably it'd be a worse problem which then some of you would send back to Spyderco, but I would not have even brought it up because it wouldn't be such a convenient issue to correct, and has no factor on function.

Is that comprehensible? That the only reason I requested a fix from Spyderco is because it'd be such an easy fix for them, compared to me or the seller dealing with it? Am I crazy for feeling like it's a slap across the face for a company to respond to a customer's issue with an automated message telling to me just buy my way out of a problem?

Again, I will reserve any final judgments until I call them tomorrow.

 

[IMPREZED]

why are we even discussing the marks on tools? If my hammer has tiny divot or my screwdriver has a scratch i'm not going to return it. I use it. If you are not going to use this knife and safequeen it then I too would want a replacement.

 

[gundude73]

so let me get this straight. you are angry because your clip has a dimple in it that shouldn't be there. you want a replacement because you bought the knife as new and you believe that you got a blem or something. so you call spyderco and they say that clips are only like $4-$8. so you get mad at spyderco because they are going to charge you? when i got my para the blade was off-centered. it isnt rubbing the liner but who cares. if you are going to use the knife it shouldn't matter because that clip is gonna scratch anyway. and like tymatthews suggested get a lowrider for that thing. just be careful not to explode.

 

[spoonrobot]

Have you called them yet?

 

[darthsoaker]

why are we even discussing the marks on tools? If my hammer has tiny divot or my screwdriver has a scratch i'm not going to return it. I use it. If you are not going to use this knife and safequeen it then I too would want a replacement.

Then again, not too many of us pay $90 for a screwdriver.

 

[100eyes]

Then again, not too many of us pay $90 for a screwdriver.

Haha, finally some normal person's perspective.

I won't bother with anymore responses since people are just saying the same thing over and over despite that I've already addressed the exact same comments.