Why can't I get a new pocket clip?

For what it's worth, Spyderco stamped clips often have minor cosmetic imperfections. I have hundreds of their knives with that style clip and many of mine have minor pits, imperfectly stamped bugs (and lettering on the older ones), rough edges, or some combination of those. As for the Lava, Chad Los Banos, the Lava's designer, is a friend of mine, so I own "a few". Didn't dig them all out, but the clips on every one of the four I examined had imperfections similar to that on the clip of 100eyes Lava. IMHO, considering such an imperfection to be a "defect" worthy of free replacement is unreasonable given there would be little reason to expect the replacement to be any closer to perfection.

Paul
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Since all clips are cut or stamped out of sheets of metal and (at least on production knives) are never finished perfectly from every angle, there's no such thing as a flawless clip. Tool marks, grind lines, rough edges from stamping, etc. I don't think I have a single clip on any one of my knives that are "perfect".

Seriously, if it's that B of a FD, buy a new clip. Use the "flawed" one for EDC and don't worry about scratching it, and when you want be dressy, swap to the perfect shiny one.
 

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100eyes said:
So suddenly it's acceptable for say, buy a new car with a chip in the paint because you're going to drive it around and it'll probably happen anyway?
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Expanding on your own analogy:

If I had bought the car new from a dealer, I'd want the stone chip fixed before I accepted possession.

But, if I bought it from a 3rd party, not new from a manufacturer's authorized dealer, then I would expect it to be the seller's responsibility to deal with the cosmetic problem. I wouldn't expect it to be a warranty issue to be dealt with by the manufacturer.

I would therefore expect the seller to address the issue of the blemish on the clip rather than Spyderco. And, as others have mentioned, if it's going to be a user the whole thing will be a non-issue in days.

As an aside, Sal has posted his views about the expectation of perfection in Spyderco products. In particular (IIRC) he discusses the tradeoffs between cosmetic quality and pricepoint. I'm sure a search here or on Spyderco.com could find them. The words I remember are "pobody's nerfect"

David
 
If only authorized dealers were selling spyderco's the process for dealing with imperfections could be simplified. When you have random people selling spyderco's "like new", or "NIB" it's prudent for spyderco to deal with problems exactly as they are.

If you want it fixed or replaced send it to the guy who sold it to you. That's their job.

Spyderco's sold other than through authorized dealers aren't in fact new. They are used, "like new", but they aren't new.

This has to be the silliest complaint I've ever seen BTW.

The computer store you used to work at. Is it still in business?
 
This is not a Spyderco problem. You exchanged an other product with a dealer. You don 't want to go back to the dealer again. You are unhappy with the dealer's exchange knife and want Spyderco to make you feel better.
 
100eyes said:
So suddenly it's acceptable for say, buy a new car with a chip in the paint because you're going to drive it around and it'll probably happen anyway?

Would it be acceptable for you to go to a restaurant and eat with dirty utensils because you're gonna get them dirty anyway?

Maybe the picture doesn't show it properly, but the mark is something you'd get if you dropped the sharp point of a hammer or similar on it. As in, if I tried to grind it out myself, it'd take off enough metal to affect the retention strength. Even if I carried this for the rest of my life as EDC, the surface scratches would not hide the mark, as it's depressed into the surface.

All I'm expecting from a new knife is to be like new. I've dealt with off-center blades, easily stripped screws, gritty pivots that needed to be washed out, all from Spyderco. So far I've dealt with the problems myself, because it's not worth me spending money on shipping back and forth to get it right. In this situation however, it's a pocket clip. A clip that Spyderco inevitably has tons lying around.

I'll tell you why I wanted Spyderco to send me a clip. The Lava was actually an exchange for a Leatherman Super Tool 300 I bought, which didn't want to close properly and the small tools were impossible to extract. I contacted the seller and he gladly switched it for the Lava. He spent extra money sending the Lava out to me, I spent extra money sending the ST300 back to him.

Now in this situation, I could contact the seller again and I'm sure he'd swap it for another Lava for me. However, this seller has already paid extra costs that eat into his profit, and I'll just be adding to the cost of whatever I end up with in the end. Seeing how Spyderco's come with a lifetime warranty, I thought it would possibly cover for a pocket clip on a brand new knife. Including shipping, it'd cost Spyderco all of maybe $3-4 to send me a clip. This would make me happy and probably the seller who offers Spyderco knives happy.

Yes it is just a pocket clip. However, it's also a tale to tell. I've been telling my friends to get themselves at least one good knife and how they likely won't go wrong with a Spyderco. If they were the ones in my situation, I would feel sorry and embarrassed that the company I recommended didn't live up to their expectations.

Anyways, I won't go on and on about this issue. I just think it's ridiculous when any company expects the customer to pay extra to fix a problem that existed right out of the box.
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A knife is a tool not an image thing like a car. A knife costs 100 bucks, a car costs 20+ grand. If you want a perfect knife, buy a sebenza, because the price youll have to pay to get that kind of perfection
 
Reading this thread makes me wonder if the OP is asking about this because of the practice of at least 1 other large production knife company that will send replacement clips & parts W/O much issue. Just an observation.

As to the clip imperfection itself, I'd have to say I'd bring it up to the attention of the shop you got the knife from if bought 1st hand. If not, well, I guess then you have to buy a clip.
 
If you want a pristine, perfect knife then you should invest in a custom.

Minor imperfections exist in every product that is produced on a large scale. Just be happy that it is not a glaring cosmetic flaw and the knife functions properly.
 
I've read through this entire thread and don't get it.

If you have a issue with a seller (twice in a row!) bring it up with them. Not air it on a public forum when, at the VERY least you haven't even called them? I did not take any of your posts as being angry, just unnecessary.

That and like others have suggested, you didn't purchase it directly from them, so it ain't Spyderco's problem! I'm not some die hard fan, I own one spyderco knife and love it, I'd speak the same for any manufacture. Even if you purchased that knife with intent to put it in a showcase, its a production knife, bought from another seller... ????
 
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