Why do Fallkniven knives chip so easily?

[brownshoe]

I have used the warranty or repair services of case, spyderco, benchmade, cold steel, and victronix, plus makers hanson,boye, terzuola, franklin, cox and crowder. I guess I'm a bit of a knife user or is that abuser Maybe its because i'm not that young as well, i've had years to use them. Repair and warranty is important to me.

 

[Vicarious Reality]

I really dont know what those people have been doing, i have used my A1 and S1 as throwing knives up on the mountain with no visible ill effects
I even used my A1 as a hammer
VG-10 is a very hardenable carbidey steel though, i sure am curious about their Cobalt steel

I have had to use a knifewarranty 3 times!
One time with a Fällkniven and one time with a Bark River.

Cäre to elaborate there?

 

[Noddy]

Then Fällkniven could have inspected the knife.
If it had a flaw, send it back to the maker in Japan for a replacement and send it back to the Distributor.

The easy way out for the Dealer is to say, You have to talk to the Fällkniven HQ Yourself.
Here's where Your story gives You a consumer trouble!

Well no. My consumer trouble starts and ends with Fallkniven saying "Send it to us and we will decide if there is anything wrong with the knife and also decide what we are prepared to do about it".

So, I have to ship the knife at my expense back across the Atlantic, risking its loss and it geting hit for customs duty (this happens, as you know, and will of course become an issue of contention) and then pay to have it shipped back to me (maybe repaired, maybe not, maybe replaced, maybe not) again risking loss and being hit for further duty.

I cannot see one good thing in that as a proposal from Fallkniven to set right a faulty knife.

It doesn't really matter, like, but trying to defend their position or deflect attention from it is pointless, Mikael

 

[Mikael W]

Well no. My consumer trouble starts and ends with Fallkniven saying "Send it to us and we will decide if there is anything wrong with the knife and also decide what we are prepared to do about it".

So, I have to ship the knife at my expense back across the Atlantic, risking its loss and it geting hit for customs duty (this happens, as you know, and will of course become an issue of contention) and then pay to have it shipped back to me (maybe repaired, maybe not, maybe replaced, maybe not) again risking loss and being hit for further duty.

I cannot see one good thing in that as a proposal from Fallkniven to set right a faulty knife.

It doesn't really matter, like, but trying to defend their position or deflect attention from it is pointless, Mikael

You don"t get it do You!
Your dealer told You to contact Fällkniven, right?
That shouldn't have happen in the first place at all!

Your dealer is the one to take responsibility for shipping the knife to the Distributor, not You.

You should get the Customer service directly from the Dealer.
He took Your money and that means You already payed him for the warranty service.

If the Dealer tells You to contact Fällkniven and You accept that, You are doing his job at Your expence!
Why did You do that and afterwards whine allover the forums about how bad customer service You got from Fällkniven?
Really Noddy, I see You as a more clever guy than that!

Regards
Mikael

 

[Thomas Linton]

I have used the warranty or repair services of case, spyderco, benchmade, cold steel, and victronix, plus makers hanson,boye, terzuola, franklin, cox and crowder. I guess I'm a bit of a knife user or is that abuser Maybe its because i'm not that young as well, i've had years to use them. Repair and warranty is important to me.

How are we doing on finding where Fallkniven was misleading about where their knives are made? I have Googled with every search I can think of but keep striking out.

Fallkniven advertises their knives are Swedish, but the cutting edge steel technology and manufacturing expertice is Japanese.

 

[Thomas Linton]

You don"t get it do You!
Your dealer told You to contact Fällkniven, right?
That shouldn't have happen in the first place at all!

Your dealer is the one to take responsibility for shipping the knife to the Distributor, not You.

You should get the Customer service directly from the Dealer.
He took Your money and that means You already payed him for the warranty service.

If the Dealer tells You to contact Fällkniven and You accept that, You are doing his job at Your expence!
Why did You do that and afterwards whine allover the forums about how bad customer service You got from Fällkniven?
Really Noddy, I see You as a more clever guy than that!

Regards
Mikael

Unless disclaimed in clear, prominent, and specific words before sale, the seller warrants that the goods are "merchantable" - fit for their ordinary use. Attempts to limit that warranty under law after the sale have no legal effect.

Most consumers do not understand that and most sellers (and manufacturers) put out a barrage of limiting language inside the package or in "fine print" on their websites to whuich they direct the buyer after the sale..

 

[mete]

Yes that's the sequence .Buyer >dealer> distributer>Fallkniven. Before the issue goes to the internet. Someone, metallurgist or similar must examine and determine if there has been abuse.
Manufacturing problems can be delaminations ,HT problems .

 

[Mikael W]

Hi all, I was planning to buy a Fallkniven knife but as I read several reviews, people have been complaining about the blade chipping out. There are many other steels out there that will not chip as easily even when dropping it on stones. Why does this happen? Is the edge too hard and will it improve overtime? I read from somewhere that the brittle part of the edge can be broke off with use. Otherwise I am actually leaning towards Bark River knives instead.

Last summer I chopped a lot with 3 different knives in 3 differrent steels.
A Fiddleback Forge 12" Machete in 1080 steel around rc55.
A Bark River 11" Golok in 1095 at rc 58.
A Fällkniven 10" NL1 Tor laminated in VG-10 and 420j2 at rc 59/55.

Accidentaly I hit a stone with the tips of the Fiddleback and Golok.
It was fairly light touches, but they both needed reprofiling on my beltsander.

At a later occasion I used the NL2 Odin also in VG-10/420j2.
Again I was unlucky and hit a stone with a light chop.
This time I could see a clean, flat cut in the stone and very little damage to the edge.

5 minutes with the DC4 stone and I was going again, not even leaving my position.
I took pic's, but the damage was so minor that I couldn't get a clear pic of it.
Nevertheless, the damage to the Fällkniven VG-10 edge was smaller than the chips in the Golok and Machete.

The bright area to the left of the tip in the top pic, shows the chip in the stone.

To my experience, Fällkniven VG-10 edges are better than eqvivalent carbon steel edges!


Regards
Mikael

 

[baldtaco-II]

You don"t get it do You!
Your dealer told You to contact Fällkniven, right?
That shouldn't have happen in the first place at all!

Your dealer is the one to take responsibility for shipping the knife to the Distributor, not You.

You should get the Customer service directly from the Dealer.
He took Your money and that means You already payed him for the warranty service.

If the Dealer tells You to contact Fällkniven and You accept that, You are doing his job at Your expence!
Why did You do that and afterwards whine allover the forums about how bad customer service You got from Fällkniven?
Really Noddy, I see You as a more clever guy than that!

Regards
Mikael

Exactly so, and here I have protection under the law to make sure it is that way too.

If I buy a knife and it turns out to be a wrongun I get my money back from where I bought it. I have a legal right to expect that.

It is possible the place where I bought it might try to fob me off, and try to dodge responsibility, by telling me I must contact the OEM /place where they got it / someone else up the foodchain. Legally I am quite right to insist that no, you sold it to me, you give me my money back.

The next thing they might try is to insist that I take a replacement one. Again, I am well within my rights to demand that nope, I just want my money back. [For me this nulls the worth of a guarantee that just offers me a replacement one. No lock-in required. Instead of being wedded to the thing, use a superior ruling, get a divorce, and get your money back].

Probably the most commonly occurring shady practice would be that the vendor says “we don't have a policy of offering your money back, but hey, we're great, so we are willing to offer you a credit note”. That practice came under significant spotlight here, most notably with disposable consumer fashion for the masses. And the message was loud and clear – do not let the vendors get away with that. If they offer you that or nothing they are breaking the law. It is no different with knives. Goods must be of merchantable quality or the merchant gets it.

 

[Mikael W]

I really dont know what those people have been doing, i have used my A1 and S1 as throwing knives up on the mountain with no visible ill effects
I even used my A1 as a hammer
VG-10 is a very hardenable carbidey steel though, i sure am curious about their Cobalt steel

Quote Originally Posted by Mikael W View Post
I have had to use a knifewarranty 3 times!
One time with a Fällkniven and one time with a Bark River.

Cäre to elaborate there?

I have written about it above, regarding the custom Sami knife and I got the blade replaced and assembled under warranty.
The Bark River was the above showed Golok and it was reprofiled into a thicker edge, more suitable for my kind of use.
The geometry nowadays is the same as the Fällkniven NL1 and NL2.
No more half-moon chips!

The Fällkniven was a TK1 and it had very uneven laminate-lines and Peter replaced it without any questions!
I have set the edge on that TK1 to the highest of my standards and also rehandled it into a hidden tang knife.
Today it's the sharpest cutter of all my knives!


Regards
Mikael

 

[Noddy]

You don"t get it do You!

You're something of a horse's ass, aren't you Mikael :lol:

 

[Mikael W]

You're something of a horse's ass, aren't you Mikael :lol:

Noddy!

I think I'll have to disagree with You here!

Have a good day!

Regards
Mikael

 

[Morrow]

Do not discuss each other...stay on topic or do not post.

 

[Capt. Kai]

Personally I like the idea of having to send a knife back to a manufacturer for examination, it is a hassle and requires time I know but maybe they can use the information they receive from the broken blade to enhance their manufacturing process such as materials and blade composition. We can learn more from our failure than our successes.

 

[Mikael W]

Personally I like the idea of having to send a knife back to a manufacturer for examination, it is a hassle and requires time I know but maybe they can use the information they receive from the broken blade to enhance their manufacturing process such as materials and blade composition. We can learn more from our failure than our successes.

It is very rare that a Fällkniven warranty issue is about a broken blade!
It has happened and Fällkniven sure want to examine such a damage!
They do cooperate with a technological institution at a nearby university.

The most plausible warranty issue, is not about a broken blade, but a mechanical flaw in a folder.

When looking at the NL-series, so far no NL has come back to Fällkniven with a broken blade!
The NL's has been around for about 13 years or so.

Some of the NL's has been in need of repair, due to loose pommels.
Those have been fixed!

My son lost a screw in his P folder.
He e-mailed Fällkniven, as he bought the knife directly from them.
The very next day, he got an envelope with the missing screw.

As for service, Fällkniven offers sharpening service at around $10 per knife.
They sharpen the customers knives on watercooled beltsanders!
That's a service they have offered for 25 years now.


Regards
Mikael

 

[craytab]

Personally I like the idea of having to send a knife back to a manufacturer for examination, it is a hassle and requires time I know but maybe they can use the information they receive from the broken blade to enhance their manufacturing process such as materials and blade composition. We can learn more from our failure than our successes.

That's a nice sentiment and all but what happens when they decide there is nothing wrong with the blade, grind it shorter, and send it back to you? I'll take my guaranteed, no questions asked, forever, and transferable warranty.

 

[Mikael W]

That's a nice sentiment and all but what happens when they decide there is nothing wrong with the blade, grind it shorter, and send it back to you? I'll take my guaranteed, no questions asked, forever, and transferable warranty.

That can and sometimes do happen also with Your US made knife with unconditional warranty, if the company so decide!

Regards
Mikael

 

[Tasmaniac]

That's a nice sentiment and all but what happens when they decide there is nothing wrong with the blade, grind it shorter, and send it back to you? I'll take my guaranteed, no questions asked, forever, and transferable warranty.

Have you ever heard of a single instance where Fallkniven has done that or are you just convinced it might happen? I have grave doubts that Fallkniven would have its stellar reputation if that were a common occurrence.

 

[craytab]

That can and sometimes do happen also with Your US made knife with unconditional warranty, if the company so decide!

Regards
Mikael

I am sure it has happened....But it is much likely than with a government backed conditional 2 year warranty.

Can you give me an example, especially of one of my favorites: Esee? I can't find any. One instance Esee asked a person to stop buying their knives because the person was stupid with them. Other than that, I am at a loss for an example with Esee. One guy down under broke his 3 and Jeff mailed him a replacement before even receiving the broken blade. No inspection needed.

IMO, great companies stand behind their products 100%.

 

[Tasmaniac]

IMO, great companies stand behind their products 100%.

Well, this has turned into a Fallkniven "bashing by insinuation" thread if that didn't happen long ago. We'll just have to agree to disagree.