- Joined
- Apr 21, 2007
- Messages
- 1,686
Have you ever heard of a single instance where Fallkniven has done that or are you just convinced it might happen? I have grave doubts that Fallkniven would have its stellar reputation if that were a common occurrence.
I remember a case with an English customer, who broke off 2mm of the tip, on his new F1.
He didn't go through the vendor, but sent the knife directly to Fällkniven HQ.
I asked Peter about that particular F1, as it was another "story" on the site's.
Fällkniven couldn't find anything wrong with the knife and resharpened the knife for free and sent it back to the customer.
So Fällkniven doesn't automatically send out a new knife under warranty, unless it's a fabrication error.
If they see it as a user error, they will not replace the knife, as the warranty doesn't cover user-errors.
Regards
Mikael