Over the years, I have been fortunate enough to have had outstanding service from Buck. At one time, I felt that I was over charged for some shipping on certain invoices. Buck searched back a year of invoices and compensated me for the problem, which was exceptional IMO. Texasbuck may indeed have had a less than positive experience. As we are all human, it is possible that the CS rep was just having a bad day. Miscommunications also happen, so is quite possible that neither Texasbuck110 nor BKI are to blame.