Just wanted to relay a customer service story i thought was pretty cool.
Back in 2006 i bought a hunter sleeping bag and overbag from wiggy's. I have been using the main bag since then and it's a great bag. It's so good in fact that i never even used the overbag, or even checked it out. It was stored uncompressed in the storage sack and sat in my closet.
Well last month i went camping and the temps were supposed to be fairly cold for november in the sierras (well below freezing) and even though the hunter was plenty of bag i brought the overbag just to try it out since i'd never used it. Well it's a good thing the hunter was plenty warm enough because the hunter is a square bottom bag, and i'd been sent a mummy style overbag. I was pretty disapointed since many years had passed and i could just see having to just throw it back into the closet for a lightweight mummy that would probably never see the light of day again.
I emailed wiggy's and explained my issue and i knew no matter how the error was made when the order originally happened, it was 100% on me since so much time had passed. Jerry Wigutow replied with his phone number so i gave him a call. He told me to send it back and he'd take care of it. Well i sent it back and it took about a week to get there (ups ground) and about a week and a half after that, a brand new overbag showed up complete with stuff sack and pillow (i didn't even send my original pillow back).
I thought it was pretty rare for a company to step up after that amount of time without having to jump through hoops to prove who made the original error or trying to put it back on me (which i was expecting since i should have checked it when i got it and i told him that to start with). They not only make some really nice sleeping bags but have outstanding customer service to go with them. Thanks Jerry.
Scott
Back in 2006 i bought a hunter sleeping bag and overbag from wiggy's. I have been using the main bag since then and it's a great bag. It's so good in fact that i never even used the overbag, or even checked it out. It was stored uncompressed in the storage sack and sat in my closet.
Well last month i went camping and the temps were supposed to be fairly cold for november in the sierras (well below freezing) and even though the hunter was plenty of bag i brought the overbag just to try it out since i'd never used it. Well it's a good thing the hunter was plenty warm enough because the hunter is a square bottom bag, and i'd been sent a mummy style overbag. I was pretty disapointed since many years had passed and i could just see having to just throw it back into the closet for a lightweight mummy that would probably never see the light of day again.
I emailed wiggy's and explained my issue and i knew no matter how the error was made when the order originally happened, it was 100% on me since so much time had passed. Jerry Wigutow replied with his phone number so i gave him a call. He told me to send it back and he'd take care of it. Well i sent it back and it took about a week to get there (ups ground) and about a week and a half after that, a brand new overbag showed up complete with stuff sack and pillow (i didn't even send my original pillow back).
I thought it was pretty rare for a company to step up after that amount of time without having to jump through hoops to prove who made the original error or trying to put it back on me (which i was expecting since i should have checked it when i got it and i told him that to start with). They not only make some really nice sleeping bags but have outstanding customer service to go with them. Thanks Jerry.
Scott
