Will the warranty cover this?

[StagLefty]

I know the Junglas breaks at 90 degrees so I try to stay on the safe side at 80 degrees. Proper knife use and the quality of ESEE's should never bring the warranty into the picture. It's good to know it's there though !! :thumbup:

 

[bd51]

the warrenty is amazing. Im looking forward to buy my first esee

 

[Nuke_Spook]

ESEEs warranty just gives you confidence that your investment is safe. I never expect to use the ESEE warranty, but knowing it was there made the cash outlay more comfortable (ESEEs are my most expensive knives). If one my ESEEs (actually they are all RATs) does have a problem, its covered.

 

[xDogsoldierx]

I was checking out a volcano and the knife fell in the lava.

Can You go ahead and ship me another esee-4?Desert tan?

 

[blacksaturn]

ESEEs warranty just gives you confidence that your investment is safe. I never expect to use the ESEE warranty, but knowing it was there made the cash outlay more comfortable (ESEEs are my most expensive knives). If one my ESEEs (actually they are all RATs) does have a problem, its covered.

Seconded. It really speaks to their product that they back them up like this, and gives you an extra sense of confidence while using their knives.

To the OP - I bought my 4 (and counting) RATs/EEEs from the Knife Connection and have had great customer service and good prices.

 

[gallonoffuel]

ESEEs warranty just gives you confidence that your investment is safe. I never expect to use the ESEE warranty, but knowing it was there made the cash outlay more comfortable (ESEEs are my most expensive knives). If one my ESEEs (actually they are all RATs) does have a problem, its covered.

This. It's the same reason I buy Craftsman tools, Surefire flashlights, and Maxpedition gear bags. Buy once, cry once, but have confidence that your new tool will perform as expected and the company will stand behind it when things go awry.

 

[Battle Creek Knives]

yes
yes
yes

the only things not covered are A) wear and tear B) rust

yeah and that's absolutely hilarious...!!!!!!!

A)after you wore it and tore it, just break it in half (you're covered)
B)if your blade rusts just break it in half (you're covered)..

 

[Battle Creek Knives]

This. It's the same reason I buy Craftsman tools, Surefire flashlights, and Maxpedition gear bags. Buy once, cry once, but have confidence that your new tool will perform as expected and the company will stand behind it when things go awry.

with current competition the way it is with today's customer service I think most any reputable company stands behind their product.. Unless of course you buy absolute junk, then again that's not a reputable company..

its all about repeat business and word of mouth without that you're sunk..( a guarantee gives you both repeat bus. and word of mouth) I guarantee you if you broke a craftsman electric tool (which aren't covered like their manual tools) they most likely would cover it..

Thus the reason people still buy craftsman, its affordable and for the most part they're guaranteed..(I've broke many Craftsman tools, thus the reason I buy Snap-On when its affordable as they most likely won't break "just when you need it most" like I've had Craftsman do..)

The ONLY thing that separates ESEE warranty from the rest of the bunch is their "no questions asked" policy, which I think will change some over the years when all the people who intentionally break their knives cuz they want a new one so they can resale it on forums and get premium NIB (bag) price tag for it.. Its just a matter of time, If I don't like my knife anymore or tweaked the edge a bit over sharpening I'll take a torch to it and get another makes no sense I know.. but this too will come to pass

 

[R.A.T.]

yeah and that's absolutely hilarious...!!!!!!!

A)after you wore it and tore it, just break it in half (you're covered)
B)if your blade rusts just break it in half (you're covered)..

Yeah, but you'd be an asshole for doing such a dishonest deed, wouldn't you say?

 

[TheGame]

Yeah, but you'd be an asshole for doing such a dishonest deed, wouldn't you say?

:thumbup:

I've heard of people selling things and telling the buyer to purposefully break it to get a brand new one multiple times.

 

[R.A.T.]

We've put a new system into place to track warranty replacements. It doesn't change the warranty but it will help us to track what is going on.

 

[TheGame]

We've put a new system into place to track warranty replacements. It doesn't change the warranty but it will help us to track what is going on.

Glad to hear that you guys continue to improve methods to track possible rotten apples. :thumbup:

 

[teacher]

yes
yes
yes

the only things not covered are A) wear and tear B) rust

Whats defined as wear and tear? I tend to drop my knives into rocks A LOT I'm not sure if minor edge chipping and damage would be wear and tear. Though I'm not sure if it would be a problem from watching noss4's test a cinderblock barely damaged which was a lot better than I was expecting for plain 1095.

wear and tear is generally just use, say if you have an izula and use it/sharpen it down to nothing. then it wouldnt be covered. i dont think you have to worry, if you break or damage any part of the knife it is covered.

yeah and that's absolutely hilarious...!!!!!!!

A)after you wore it and tore it, just break it in half (you're covered)
B)if your blade rusts just break it in half (you're covered)..

Yeah, but you'd be an asshole for doing such a dishonest deed, wouldn't you say?

:thumbup:
I've heard of people selling things and telling the buyer to purposefully break it to get a brand new one multiple times.

We've put a new system into place to track warranty replacements. It doesn't change the warranty but it will help us to track what is going on.

This whole discussion about warranty still is amazing to me. To me it almost seems that by some, more "air time" is given to the warranty than the fine knife the warranty covers.

In theory, it should be a rare occasion the warranty is ever needed; if people use a mere dab of common sense. Not just with ESEE, but with any well made knife.

In actuality, I don't know how it really is.

There are some individuals that can, and do; tear up anything they touch. Then there are others who could use something hard for 3 lifetimes and it would still be going strong.

Those are the two extremes and most fall somewhere in between I guess.

I guess we could talk about this till the "cows came home", and all we would ultimately have is a bunch of varying opinions.

Bottom line is ESEE will, and should; run their company & warranty as they see fit.

I personally think the ESEE warranty is so far beyond "fair".... it is unreal.

I also think that as users, we have a responsibility to be just as "fair" in our dealings with ESEE.

I guess what kinda sums it all up for me is this "little jewel" that 'R.A.T' posted and I found tucked away.........

http://www.bladeforums.com/forums/showthread.php?t=698101&highlight=steel

We have been noticing an increasing amount of threads with people modding their knives, such as sharpening the jimping on the Izula. There are a certain amount of physics that go into creating a knife. Sometimes going against these laws of physics may cause your knife to become less reliable, weaken and/or break it. We simply ask for everyone to ask us before before modifying the physics behind one of our knives.

I would also like to address another issue that concerns the "Don't buy our knives" sticky. I have gotten several emails from members asking why we would post such a thing, and if we meant it. WE DO, IN FACT, MEAN IT!!!! Our knives are tools made to be used by people who have at least a basic understanding and respect for hand tools, their use, and the maintenance associated with them. We pride ourselves in the fact that our customer base probably has more common sense and survivability than 90 percent of the folks walking around. Maybe that sounds "elitist" but the common sense Individualist is indeed our target market. We want customers who use knives and appreciate tools for what they are. If this hurts anyone's feelings, so be it - DON'T BUY OUR STUFF!

RAT has always been about a no-bullshit philosophy of Individualism, Survivalism, Common Sense and Reason. We are NOT interested in catering to any other mindset. That does not mean that we don't welcome newcomers to this philosophy of common sense, Individualism and Survivalism. In fact, we love to see new folks come on board and learn. All we're saying is if you want to get out and run through the woods like an idiot, throw knives, beat on them with hammers or intentionally abuse shit just because you can, and then not understand how to maintain it after all of that, then buy someone else's stuff. We're not interested in you being a RAT customer. There are a lot of good knife companies out there producing better knives than RAT Cutlery - and they will tell you that as they welcome your $$$. Maybe they're the company for you. On the other hand, if you have a respect for the tools you purchase, enjoy using them as they are intended to be used, but feel you might some day need to abuse it to save a life or get you out of a jam, then RAT Cutlery may be the the company for you.

Never forget the fact that the knife industry is about 90 percent bullshit.

Jeff

Well said as far as I am concerned.

Thanks for the quality knives at a reasonable price guys....... :thumbup:

 

[DallasSTB]

We've put a new system into place to track warranty replacements. It doesn't change the warranty but it will help us to track what is going on.

As noble as a "no questions asked" warranty is, it was bound to be abused eventually. Sad, really. For my sake, any manufacturer who has enough faith in their product to offer this level of guaranty gives me faith in the product in turn, whether or not I ever actually use the warranty. Jeff & Co. have continued to give us great knives at reasonable prices - let's not screw it up, ok!

 

[teacher]

~~ I tend to drop my knives into rocks A LOT ~~~

I am just curious about what you posted here and would like to ask a question if you don't mind.

Do your knives just slip out of your hand or what?

Thanks in advance...

 

[Battle Creek Knives]

Yeah, but you'd be an asshole for doing such a dishonest deed, wouldn't you say?

yep.. and they're out there by the droves unfortunately.. !!

and I'm sure that's the very reason you have a new system in place to monitor such activity as it were..

The problem as I see it though is you have these bad apples doing this sorta thing, then the community finds out that you've refused to offer up a new knife (to this guy that's done this countless times..) and the chain of communication gets broken down, next thing we hear down the pike is ESEE's warranty is crap... yada yada..

As you know many think we've drunken to much ESEE juice and are on a ban wagon as it is all ready.. Just enough to flame the fire is what I say..

 

[wolffbite]

We've put a new system into place to track warranty replacements. It doesn't change the warranty but it will help us to track what is going on.

That's good to know... I'm just curious as to what someone would gain by abusing the warranty though?

1. Buy new knife
2. Break it on purpose
3. Mail it in, therefore not having said knife, needing to wait for replacement
4. Get new knife
5. Repeat?

I don't understand the mentality behind it... why would you break a knife on purpose... you'd just end up waiting to have it again (new and shiny yes but geeze these are USER knives)

I guess there are just some asshats out there who really have nothing better to do with their time than screw over good honest people like the those at ESEE.

 

[teacher]

That's good to know... I'm just curious as to what someone would gain by abusing the warranty though?
~~~~~~~~~~~~
I don't understand the mentality behind it... why would you break a knife on purpose... you'd just end up waiting to have it again (new and shiny yes but geeze these are USER knives)

I guess there are just some asshats out there who really have nothing better to do with their time than screw over good honest people like the those at ESEE.

Here is one example that was posted in this thread that addresses your questions... there were others.

yeah and that's absolutely hilarious...!!!!!!!

A)after you wore it and tore it, just break it in half (you're covered)
B)if your blade rusts just break it in half (you're covered)..

 

[DallasSTB]

That's good to know... I'm just curious as to what someone would gain by abusing the warranty though? ....
I don't understand the mentality behind it... why would you break a knife on purpose... you'd just end up waiting to have it again (new and shiny yes but geeze these are USER knives)....

You see, you replace your old, abused RAT knife with a shiny new knife that you can sell on the aftermarket for nearly what you paid. Then you have money to buy a different knife you've been eyeing but haven't been able to afford legitimately.

Even though the vast majority of ESEE users would be appalled at this behavior, we've already seen evidence of a different mindset in this thread

 

[teacher]

yep.. and they're out there by the droves unfortunately.. !!

Unfortunately, I'd say you are probably right. :thumbup:

and I'm sure that's the very reason you have a new system in place to monitor such activity as it were..

Probably... :thumbup:
It will also be interesting, I imagine; for ESEE to see if certain "patterns" develop with certain customers or "user groups".

The problem as I see it though is you have these bad apples doing this sorta thing, then the community finds out that you've refused to offer up a new knife (to this guy that's done this countless times..) and the chain of communication gets broken down, next thing we hear down the pike is ESEE's warranty is crap... yada yada..

That s one reason why a broken knife should not be put on a pedestal in the first place. It is not "cool" to break any knife in the first place.
I personally, would be hard pressed to ever believe any story I heard about ESEE's warranty "turning to crap" unless I was the one telling it.
However, I do understand what you are saying.... :thumbup:

As you know many think we've drunken to much ESEE juice and are on a ban wagon as it is all ready.. Just enough to flame the fire is what I say..

I say "screw em'".....
Personally I have "drank nothing and don't jump on band wagons either".

If someone doesn't like... that I like ESEE and will say so.... tough luck.
It is what it is......