Why? What good would that bring?Given his role in bringing Boos into the spotlight, gonna pageNickShabazz into this...
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Mixed William Boos / Boos Blades
- Thread starter JubilantBear
- Start date
- Joined
- Aug 10, 2014
- Messages
- 296
Of course, you all understand that saying nice things about a knife on my table isn't the same thing as vouching for their long-term customer service.
But I see this, it's not the first I've heard of warranty issues, and I'm disappointed. If these issues persist, I'll keep that in mind next time a new model is released.
But I see this, it's not the first I've heard of warranty issues, and I'm disappointed. If these issues persist, I'll keep that in mind next time a new model is released.
No, but he can put pressure on the maker to shape up. I'm guessing a quick "hey Will - sup with your customer support and warranty service" from someone with influence in the knife community may have a possitive effect. If not, then Nick saying in his next Booz review "the ugly is Booz's lack of customer support and warranty service" certainly will.
- Joined
- Mar 17, 2015
- Messages
- 1,463
I had issues with my Mini Aero our of the box as well, off center with blade play unless I tightened it to an almost unusable action... never got a response when I tried to contact Boos. Ended up selling the knife to someone who was not concerned with these issues. That experience turned me off for a while but his designs are so damn appealing to me that I signed up for the Smoke Mini too... here’s to hoping these things are improving.
- Joined
- Apr 8, 2019
- Messages
- 240
You can only say and do what u can,and I understand people may want,or think u can change the way companies change there processes.and being in the position,you are in,you might be able to change some companies minds.and if u do,that just further proves u belong were you are in the knife community.
- Joined
- Dec 24, 2018
- Messages
- 88
I pre-ordered the Smoke Mini as well and stumbled across this thread looking to see if anyone had received an update. I'm guessing that's a solid no. I don't mind waiting on something if I'm getting updates, but I hope he isn't just blowing smoke...sorry, I couldn't resist.
- Joined
- Mar 17, 2015
- Messages
- 1,463
I too was hoping for another update by now...
- Joined
- Dec 24, 2018
- Messages
- 88
For the Smoke Minis - he posted to FB today saying the shipment should be getting to the WE USA distributer next week by and himthe end of this month.
- Joined
- Dec 13, 2019
- Messages
- 5
Hey Everyone,
I am sorry about the lack of communication on my end. The truth is, the majority of people I interact with have good experiences, but I know I've let a few of you down. I am making a serious effort going forward to make up for lapses in customer service on my end. If you have had a bad experience with me and are still interested, I'd love the chance to make it right! Please email me at help@boosblades.com.
I am sorry about the lack of communication on my end. The truth is, the majority of people I interact with have good experiences, but I know I've let a few of you down. I am making a serious effort going forward to make up for lapses in customer service on my end. If you have had a bad experience with me and are still interested, I'd love the chance to make it right! Please email me at help@boosblades.com.
I can speak on my own experience!
Came into possession of a Boos Hound with vertical lockrock and off centering. Tried to reach out to Boos for well over a month, and he only responded when I sent a 2nd email chain with a different subject line (though even that second email took a week to be responded to.)
Sent the hound off to him and he again went unresponsive for another month, only to tell me that he'd have to replace the hound, and that he'd send me tracking the next day! Great!
Except he never responded again. A week passed with no tracking number or word as to if he even shipped it. I finally was fed up and just emailed him saying 'keep the hound, dunno what's going on with you but I hope it works out.'
Surprisingly, though, a Hound did eventually get shipped back to me, with no word or tracking (which was annoying because my leasing office doesn't tell me when packages arrive, so I had to find out from picking up a different package I was expecting). So I finally got a Hound again! Great!
Except the replacement also had vertical lockrock. I can't even verify if he even sent a new hound or not. The box looked like the old one. The centering was fixed, seemingly, but the fact that the same exact issue existed, after two months of 'warranty' service, on top of being lied to about getting a email with shipping and tracking?
Not good, man. Not good at all.
Came into possession of a Boos Hound with vertical lockrock and off centering. Tried to reach out to Boos for well over a month, and he only responded when I sent a 2nd email chain with a different subject line (though even that second email took a week to be responded to.)
Sent the hound off to him and he again went unresponsive for another month, only to tell me that he'd have to replace the hound, and that he'd send me tracking the next day! Great!
Except he never responded again. A week passed with no tracking number or word as to if he even shipped it. I finally was fed up and just emailed him saying 'keep the hound, dunno what's going on with you but I hope it works out.'
Surprisingly, though, a Hound did eventually get shipped back to me, with no word or tracking (which was annoying because my leasing office doesn't tell me when packages arrive, so I had to find out from picking up a different package I was expecting). So I finally got a Hound again! Great!
Except the replacement also had vertical lockrock. I can't even verify if he even sent a new hound or not. The box looked like the old one. The centering was fixed, seemingly, but the fact that the same exact issue existed, after two months of 'warranty' service, on top of being lied to about getting a email with shipping and tracking?
Not good, man. Not good at all.
- Joined
- Dec 13, 2019
- Messages
- 5
Hey man, I am sorry I left you unhappy. You bought the knife on the secondary market and I did my best to fix it but when I couldn't I sent you a new knife. The Hounds commonly had a very slight amount of vertical play, there is not a whole lot I can do to fix that on my end. You did end up selling it on reddit with an A rating, saying it was a great knife. The poor communication is something I am completely dedicated to fixing. What could I do to make this right in your eyes?
My Hound I received recently is a great example, looks and works great and Will did a great job communicating and getting the knife to me.
Thanks!
Nice design by the way, fits my hand well in multiple positions with excellent flipping action.
It is a great knife, and the large price reduction was largely because the play.
Honestly, all I really want is just for you to be more open to communication. If something is going on, tell the customer. If you say you’ll provide tracking and don’t get to it in time, just be honest about whatever happened that made you forget to email. You have solid designs, and you make great knives, and I would’ve honestly been fine with the long wait if you had just been either curt to reply, or honest about why the communication took so long.
I really don’t think you’re a bad guy, which is why I even emailed you saying you could keep the hound. I do honestly hope you can sort out whatever’s making your CS struggle. I’d love to recommend your knives to my friends, but it’s just hard to when I know that if they ever need warranty service, it’ll be a crapshoot. :-(
- Joined
- Aug 10, 2014
- Messages
- 296
You know I like you, your designs, and your work, and I get that sometimes your hands are tied or it's beyond your ability to repair, and I can sympathize that when you're not manufacturing them yourself, that your control over quality issues can be limited. But saying 'There's a problem with these, but I can't do much to fix it, *shrug*' is perhaps not the attitude we might hope to see, particularly when it's not communicated to the client directly as a part of a bigger discussion. And at the very least, I'd hope you'd make sure that a replacement knife you're sending out doesn't have the same issue, unless all of them did.
Very many, if not all the hounds have lock rock. And this attitude is the reason I won’t ever touch a boos blade again, and will make sure to let anyone else know of my experience. Boos blades aren’t worth dealing with. What use is improving communication when nothing will be done about defective knives? Boos communication is basically worthless.