Sorry to hear about all this, and also very interested as I was considering buying one of their 870's or sending my old tried and true duck gun to them for the upgrade. Now I think I'll hold off and explore the other possibilities I read about in this thread, with buying a Benelli outright or go to Vang.
FYI, I sent the frame of my custom 1911 to Robar to have the put their Roguard finish on it about 10 years ago. There was a problem with their procedure or something, and although the finish looked good when I got the frame back, it started flaking off of several areas of the frame. I sent it back to them, and they apologized and redid the job beautifully and it has been hard as nails now for at least 10 years; it looks great and protects like hell.
I ended up kind of shorting myself as I just sent them the frame and they charged me their normal flat rate to refinish it. They told me that if I had sent them the entire pistol, they would have coated all the internal parts with their proprietary NP3 coating, as well as Roguard the frame, all for the same price! They are a great outfit and as far as I'm concerned Wilson is not the same shop it once was. (I still am lusting after one of their CQB .45's, but think maybe after this info I'll see what Les Baer or Ed Brown has to offer!)
Thanks for the info and I'm glad it all worked out for you.
Regards,
Norm