I shop online for knives all of the time and typically get great service - thank you http://www.888knivesrus.com/, http://www.knifecenter.com/, http://www.newgraham.com/ and http://www.ctico.com/ (to mention just a few).
I have had the worst experience with http://www.cumberlandknives.com/.
Around Christmas time, I emailed a couple of companies to see who had a Benchmade 814HS (High Speed Tool Steel) in stock for a Christmas present for a friend. John from Cumberland knives was the first to respond that they had them in stock. I emailed him back to verify that they were in fact the 814HS part number. He verified that they had them. Since he was the first to respond to my email, I ordered two of them from Cumberland knives. When they arrived, they were in fact not the Benchmade 814HS but just regular 814 (154CM). The boxes that they arrived in had the part numbers cut off of the box and they charged me the extra cost of the more expensive 814HS knives.
I contacted them about the mistake and my dissatisfaction, returned the knives with a tracking number and verified that they received them back.
Since then, I have spent more than three months trying to get them to refund my money back to no avail. On at least three different occasions, they have promised it would be credited to my account and each time they failed to do so.
It has gone so far that I have filed a formal complaint against them with the Better Business Bureau in Tennessee.
All of this is over $157 dollars for two knives but it is the absolute principle of the matter.
I called www.newgraham.com because they were the second to respond to my original request and got the exact knife that I ordered for a fair price and it arrived in very short time - thank you!
I wanted to let everyone else know who to use and who not to use.
Best of luck
I have had the worst experience with http://www.cumberlandknives.com/.
Around Christmas time, I emailed a couple of companies to see who had a Benchmade 814HS (High Speed Tool Steel) in stock for a Christmas present for a friend. John from Cumberland knives was the first to respond that they had them in stock. I emailed him back to verify that they were in fact the 814HS part number. He verified that they had them. Since he was the first to respond to my email, I ordered two of them from Cumberland knives. When they arrived, they were in fact not the Benchmade 814HS but just regular 814 (154CM). The boxes that they arrived in had the part numbers cut off of the box and they charged me the extra cost of the more expensive 814HS knives.
I contacted them about the mistake and my dissatisfaction, returned the knives with a tracking number and verified that they received them back.
Since then, I have spent more than three months trying to get them to refund my money back to no avail. On at least three different occasions, they have promised it would be credited to my account and each time they failed to do so.
It has gone so far that I have filed a formal complaint against them with the Better Business Bureau in Tennessee.
All of this is over $157 dollars for two knives but it is the absolute principle of the matter.
I called www.newgraham.com because they were the second to respond to my original request and got the exact knife that I ordered for a fair price and it arrived in very short time - thank you!
I wanted to let everyone else know who to use and who not to use.
Best of luck