Would Kershaw's warranty cover this?

stormbird said:
We don't get to set the warranty policy for a company like Kershaw, Kershaw sets the policy. I'm pretty sure the numbers of knives returned for work pales in comparsion to the number of knives sold.

When gathering information to send my Boa in for repair I made a point of telling the customer service rep that I damaged the knife. I told her it was not a warranty issue and that I would pay for the replacement blade. she told me the replacement service would be free. So, that is were we stand with Kershaw and their excellent warranty service.

I do think it is a smart plan. I wrote the warranty department a nice email thanking them, I received a reply email saying they appreciated my kind words and were glad that I had purchased two more new Kershaw knives based upon their warranty service. Since my warranty experience two months ago I have purchased 4 new Kershaw knives :) Like I said, I think they know what they are doing.
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Reeek said:
And mainly because of us others who take responsibility when it's an issue caused "us" and use warranties only when it's legitmate. And trust me, that's not coming from a fan boy of any company. If I have a legitimate claim, I'll make it . . .

It's these types of potential (not that the OP has actually made the claim yet) claims that jack the retail prices on "us" . . .
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They defiantly know what their doing... I think it works out better for them if they do replace anything because the people who abuse stuff are usually the ones who complain the most if a company wont warranty it.

I do think too many people take advantage of their warranties, and like reeek said you should really only use the warranty if it's the manufacturers problem. If you knowingly destroy a knife abusing it then that's your problem and you shouldn't pin that on the company. On the other hand if you receive a knife that's defective then the company should be responsible.

I just think too many people don't take responsibility when it's clearly their fault and they blame the company for a bad heat treat or w/e.

Edit: just to clarify i'm not saying anything against the OP because I can't say if it was from cardboard or not, I just got sidetracked. So my posts weren't geared towards anyone in this thread.
 
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The people you guys spoke with must not work at kershaw anymore. I bought a ZT350 that had 2 nasty nicks in the blade near the tip right out of the wrapping. I contacted cs who said to send it back in on my dime so they can take 6 weeks to fix it. This is a knife that had just been opened out of the package !! Now I have to pay to send in and wait 4 to 6 weeks to get back the knife I have already paid for and never even used, carried, or enjoyed. They won't even tell me whether they will replace the blade. "Might just grind a new edge" David the supervisor told me. WTF This knife is brand new !! I didn't pay $120 for a chipped bladed knife that needs to be reground before I ever even use it. To say I am unsatisfied with kershaw customer service is a gross understatement. I will be contacting my bank to see if the charge can be refunded. Then kershaw can send me a call tag for the knife. I will be sure to have it back to them within 4 to 6 weeks. No problem. Nice doing business with you kershaw. I was actually going to buy another matching ZT350 for my gf and the torxset they sell, now I'll be looking elsewhere. It's a shame an American company will treat you like that. boo!!
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mknopfler said:
The people you guys spoke with must not work at kershaw anymore. I bought a ZT350 that had 2 nasty nicks in the blade near the tip right out of the wrapping. I contacted cs who said to send it back in on my dime so they can take 6 weeks to fix it. This is a knife that had just been opened out of the package !! Now I have to pay to send in and wait 4 to 6 weeks to get back the knife I have already paid for and never even used, carried, or enjoyed. They won't even tell me whether they will replace the blade. "Might just grind a new edge" David the supervisor told me. WTF This knife is brand new !! I didn't pay $120 for a chipped bladed knife that needs to be reground before I ever even use it. To say I am unsatisfied with kershaw customer service is a gross understatement. I will be contacting my bank to see if the charge can be refunded. Then kershaw can send me a call tag for the knife. I will be sure to have it back to them within 4 to 6 weeks. No problem. Nice doing business with you kershaw. I was actually going to buy another matching ZT350 for my gf and the torxset they sell, now I'll be looking elsewhere. It's a shame an American company will treat you like that. boo!!
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http://www.bladeforums.com/forums/showpost.php?p=9196827&postcount=69

:thumbup:
 
mknopfler said:
The people you guys spoke with must not work at kershaw anymore. I bought a ZT350 that had 2 nasty nicks in the blade near the tip right out of the wrapping. I contacted cs who said to send it back in on my dime so they can take 6 weeks to fix it. This is a knife that had just been opened out of the package !! Now I have to pay to send in and wait 4 to 6 weeks to get back the knife I have already paid for and never even used, carried, or enjoyed. They won't even tell me whether they will replace the blade. "Might just grind a new edge" David the supervisor told me. WTF This knife is brand new !! I didn't pay $120 for a chipped bladed knife that needs to be reground before I ever even use it. To say I am unsatisfied with kershaw customer service is a gross understatement. I will be contacting my bank to see if the charge can be refunded. Then kershaw can send me a call tag for the knife. I will be sure to have it back to them within 4 to 6 weeks. No problem. Nice doing business with you kershaw. I was actually going to buy another matching ZT350 for my gf and the torxset they sell, now I'll be looking elsewhere. It's a shame an American company will treat you like that. boo!!
Edit/Delete Message
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You know you don't have to post the same thing over and over.
 
mknopfler said:
The people you guys spoke with must not work at kershaw anymore. I bought a ZT350 that had 2 nasty nicks in the blade near the tip right out of the wrapping. I contacted cs who said to send it back in on my dime so they can take 6 weeks to fix it. This is a knife that had just been opened out of the package !! Now I have to pay to send in and wait 4 to 6 weeks to get back the knife I have already paid for and never even used, carried, or enjoyed. They won't even tell me whether they will replace the blade. "Might just grind a new edge" David the supervisor told me. WTF This knife is brand new !! I didn't pay $120 for a chipped bladed knife that needs to be reground before I ever even use it. To say I am unsatisfied with kershaw customer service is a gross understatement. I will be contacting my bank to see if the charge can be refunded. Then kershaw can send me a call tag for the knife. I will be sure to have it back to them within 4 to 6 weeks. No problem. Nice doing business with you kershaw. I was actually going to buy another matching ZT350 for my gf and the torxset they sell, now I'll be looking elsewhere. It's a shame an American company will treat you like that. boo!!
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It seems that your problem has been resolved. However, I'm curious why you just didn't send it back to the vendor for an exchange or refund? If you bought it from a private party, its likely the previous owner used it. If you bought it from a reputable online vendor, they should be able to replace it for you. If you bought it locally, you should've noticed the flaws prior to purchasing it.
 
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