Yeah, thanks Spyderco...

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dkb45

dkb45

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I traded for a Leafstorm a little while ago and instead of trading back, I figured Spyderco would be able to address the issues with the knife. The lock was incredibly weak, and the detent was barely existent. I sent the knife in, and aside from slightly reshaping the tip which cut the blade length to under 2" they did nothing. When I noticed the weak lock and detent, I called back and the employee had the gall to blame me for those obvious manufacturing defects. I thought "What a way to treat a customer!" after calling in over two dozen times to finally get a hold of someone. Fast forward about two weeks to now. I get a package in the mail saying Spyderco is offering a "generous" 45% discount on a replacement knife... that's it? You guys botch a knife and the edge result is me being out a $100+ knife with a discount to get a knife at around normal street price?

To say the least, I don't think I have much interest in Spyderco any more.
 
Would you mind walking thru the sequence of events? It sounds like you got the knife in trade, right?
 
If they won't do anything and you're stuck with the knife, you might try bending in the lockbar in small increments until it behaves the way you want. That should take care of both issues.
I normally wouldn't reccomend it, but it sounds like you've got nothing to lose.

There is the possibility that Ooitzoo seems to be alluding to, that the previous owner overextended the lockbar or otherwise messed with the knife and caused the problems.
 
spketch said:
If they won't do anything and you're stuck with the knife, you might try bending in the lockbar in small increments until it behaves the way you want. That should take care of both issues.
I normally wouldn't reccomend it, but it sounds like you've got nothing to lose.

There is the possibility that Ooitzoo seems to be alluding to, that the previous owner overextended the lockbar or otherwise messed with the knife and caused the problems.
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Just based on the OP, it sounds like Spyderco doesn't want to go around fixing issues created thru "misuse" (e.g previous owner.) IDK. Likely a good idea to get more detail.
 
The knife was defective when you received it in a trade, and you expected Spyderco to fix it, instead of sending it back to the trader.

I think Spyderco has nothing of which to be ashamed.
It'd be one thing if it were that way new from Spyderco. Quite another when it is obtained second hand.

If buying or trading second hand knives, make certain the knife is as described, or that you can live with what you have obtained.
 
There are no signs of any kind of abuse on the knife. Spyderco just pulled the whole "It's been disassembled (by me to take their awful thick grease off the pivot so it can open), so clearly it was a case of sabotage." The only thing that was modified on the knife aside from the Ti side being scotchbrighted WITHOUT taking the scale off (it was still bead blasted on the inside and around the screws) and somebody rounded the tip a bit. Titanium is incredibly hard to deform, so unless the previous owner heated it, bent it, bead blasted it to match the favorite finish, then made sure to put wear on top of that... well now it just sounds ridiculous. When I had the blade out, there was no sign of tampering with the detent, it just wasn't drilled deep enough. No tool in the world can do that.

Spyderco is blaming me for ruining the knife instead of owning up to the fact that manufacturing defects exist.
 
dkb45 said:
There are no signs of any kind of abuse on the knife. Spyderco just pulled the whole "It's been disassembled (by me to take their awful thick grease off the pivot so it can open), so clearly it was a case of sabotage." The only thing that was modified on the knife aside from the Ti side being scotchbrighted WITHOUT taking the scale off (it was still bead blasted on the inside and around the screws) and somebody rounded the tip a bit. Titanium is incredibly hard to deform, so unless the previous owner heated it, bent it, bead blasted it to match the favorite finish, then made sure to put wear on top of that... well now it just sounds ridiculous. When I had the blade out, there was no sign of tampering with the detent, it just wasn't drilled deep enough. No tool in the world can do that.

Spyderco is blaming me for ruining the knife instead of owning up to the fact that manufacturing defects exist.
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Actually it's not too hard to over extend a titanium frame lock. I'd be more upset with the other party you traded with for not telling you ahead of time.
 
knarfeng said:
The knife was defective when you received it in a trade, and you expected Spyderco to fix it, instead of sending it back to the trader.

I think Spyderco has nothing of which to be ashamed.
It'd be one thing if it were that way new from Spyderco. Quite another when it is obtained second hand.

If buying or trading second hand knives, make certain the knife is as described, or that you can live with what you have obtained.
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Agreed. Could any of us even imagine the burden that would be placed on Spyderco if we all just sent in knives at will to be refurbished, touched up or "fixed". No offense to the OP but I think you're being unreasonable unless there is something left out of the story. The fact that Spyderco did anything AND offered you a 45% discount seems more than reasonable to me. They're good folks over at Spyderco but in my best estimation regardless of how I feel about them they went above and beyond in this instance.

And as someone who had a Leafstorm I would say mine never had a thick grease in it and the Ti on that knife is very thin. I don't think a child would have a hard time tweaking that lock bar let alone an adult. If I had to guess I think you may have bought a butchered knife from someone and you probably should have traded it back initially.
 
I think I'm just not going to step outside of $100 for Spyderco in the future. None of the knives over $100 I have had from Spyderco were good enough to justify the price. I still love the hell out of the Delica and Endura, and my new ZDP Endura is wonderful.

I will give them another call Monday and see if they can do anything else, because I plainly cannot afford to buy a new knife. I have a whopping $40 to deal with. I may just take the shot to the gut and order a Swick 3 with the discount so I can have something.
 
I will add this. Look at it from my perspective. I trade a knife I really did not like for the Leafstorm, and the issues were *acceptable* but I would like to see the resolved. I can live with a weak detent, and the lock is solid, just a little too easily disengaged. Instead of a discussion over the issues with Spyderco, they BLAME me for problems that somebody would have to go ridiculously far to cause, and are definitely possible to be manufacturing defects. Instead of fixing the knife, they offer me an kind of lame discount which would be fine if I was rolling in spare cash, but I am nowhere close to there. My options are "Sucks, huh?" or buying a new knife to replace a knife that should be covered under warranty.
 
dkb45 said:
I will add this. Look at it from my perspective. I trade a knife I really did not like for the Leafstorm, and the issues were *acceptable* but I would like to see the resolved. I can live with a weak detent, and the lock is solid, just a little too easily disengaged. Instead of a discussion over the issues with Spyderco, they BLAME me for problems that somebody would have to go ridiculously far to cause, and are definitely possible to be manufacturing defects. Instead of fixing the knife, they offer me an kind of lame discount which would be fine if I was rolling in spare cash, but I am nowhere close to there. My options are "Sucks, huh?" or buying a new knife to replace a knife that should be covered under warranty.
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So...
You knowingly traded a used knife with problems (you said were acceptable) expecting that Spyderco would just automatically fix it into a good as new perfect knife on their dime and complain when they inspect the knife and refuse to fix it, but instead offer your nearly half-off the price of another knife. Unbelievable.....

Personally, I think you need some edge-u-cation: http://www.spyderco.com/edge-u-cation/index.php?item=10
 
DKB-
You bought a knife with a voided warranty and then to be sure, voided it yourself again. Spyderco owes you nothing. You mistakenly believe that titanium lockbars are impossible to adjust by hand, so I doubt you know better than spyderco how deep a detent hole needs to be... If there was a manufacturing error it would have been covered. That isn't the case.

Just bend the lockbar in carfully and slowly. The extra tension will cause a stronger detent and more secure lockup. If you're going to buy beater knives that have been modified you need to take responsibility for fixing them up yourself. There isn't any reason for you to expect the manufacturer to do that.
 
Why not deal with the party that you've traded the knife for not disclosing the issue/s with the knife?
 
This theme gets played over and over.

Guy comes to own a used knife that has issues and he has very questionable/limited understanding of what initiated the issues...BUT places the blame 100% on one entity that (from info shared) appears least likely to be to blame for the issues.

I also enjoy how the information evolves gradually throughout these threads. (Why not just start out with ALL the facts?)

You traded for it knowing it was modified? You then performed an action that we all know gives this manufacturer reason to void your warranty (you took it apart)? You then expect them to NOT employ the clause that they probably added for this EXACT situation?

Next up should be an argument that it is BS for the maker to place the "no disassembly" provision in their warranty...

Wait for it....
 
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dkb45 said:
Titanium is incredibly hard to deform, so unless the previous owner heated it, bent it, bead blasted it to match the favorite finish, then made sure to put wear on top of that... well now it just sounds ridiculous.
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No. It is not hard to over extend a Ti lock bar. Why do you think several manufactures use a form of the Hinderer stabilizer to prevent it from happening?
 
Karda said:
So...
You knowingly traded a used knife with problems (you said were acceptable) expecting that Spyderco would just automatically fix it into a good as new perfect knife on their dime and complain when they inspect the knife and refuse to fix it, but instead offer your nearly half-off the price of another knife. Unbelievable.....

Personally, I think you need some edge-u-cation: http://www.spyderco.com/edge-u-cation/index.php?item=10
Click to expand...

Exactly.
 
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I have found Sal and the people @ Spyderco wonderful to deal with and they are probable my favorite production knife co to deal with
 
I got a brand new Manix 2 XL as a spare because I liked the first so much, and it had a dent on the tang right where the ball dragged across that you could even see when the knife was closed. Contacted Spyderco immediately and I was told it was my fault for "spine whacking the knife" (I said it was bnib and unused and received that very day), and if I wanted I could send it in to be checked and to include $5 for return shipping. Fortunately the company I bought it from cares more about their customers than that, so I exchanged it with return shipping even paid for by them.

Also had a problem with a pivot on a Caly 3.5; I noticed a groove being carved into the pivot by the blade. Posted on the forum and had some people say they had had the same thing happen with their Caly 3 and they replaced the pivot, so I shot Spyderco an email. I was politely told it they had never seen such a thing before, it was my fault for disassembling it because it probably wasn't put together right (when the track itself proves it was put together correct because the blade was only rubbing in that one track the whole time), and they didn't know what they could do for me.

Probably they've been burned so many times they assume the worst, and I can understand that, but that doesn't help the customer who really has a legitimate problem that is the company's fault. Spyderco is still my #1 bought knife company, but I buy them under the assumption they have no warranty.
 
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