- Joined
- Aug 28, 2009
- Messages
- 217
What were the minor issues? The black will come off after some use & isn't as durable as other black coatings, but there's a really cool stonewashed finish hiding underneath.
To me this has always been a fairly MAJOR issue. I like some of the Cold Steel designs (for instance the AK-47) that have the Black Coating but I would not ever buy one except for SD (I have the SD thing covered with the Orininal Large Espada). As a utility blade the coating is completely unacceptable. The fact that it has a cool stonewashed finish underneath it is not a selling point. AFAICS that is a "Finish to Paint and Paint to Finish" that is done to produce the knife at less cost. It is sort of like saying "This medical treatment will make your hair fall out but you will be surprised how good your skull looks without it". If I wanted a stone washed finish I would like to buy a knife that way, not be forced into removing the black when it fails and voiding the Warranty in the Process.
Where dealing with warranty issues is concerned, I like to remember that there is a human being on the other end of the phone, that when treated politely, is more likely to go out of their way to help me.
Sometimes the Customer Service Reps at Cold Steel need to realize this too. The person on the other end of the line is not just a person whose money you already have, it is a possible future sales opportunity.
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