Your corner store.com

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WilliamCutting08

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Feb 8, 2009
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I am not the only one who has had trouble with YCS.

I ordered two Byrd Starlings from them on FEBRUARY 26TH! and I haven't received my order! I have read a lot of good feedback for YCS and I am wondering why I am having trouble.

he never returns my phone calls, never ANSWERS his phone, does not respond to emails.

It said "processing" for like 3 weeks then FINALLY just like tuesday it said "warehouse notified" wtf....

One of my buddies has had some trouble with him as well, it took 46 days for him to get his complete order, the first time he received his order (34 days after the order was placed) it wasn't complete. He didn't receive one knife and two sheaths.

I don't know about this website...i wonder if he is busy or something. His customer service skills are appalling. I can not believe it has been almost a month and still nothing.

I ordered something from HONG KONG and got it faster than this guy...and It's in the US!

GAAAAAAWWW:mad:
 
If he has something in stock it comes very quickly. But I have had trouble with getting refunds. He had some Emerson's that were taking forever so I called him and cancelled it. I check back with him 2 weeks later and he said he forgot. A couple days later I got the refunds. He does not respond to emails either, I must have sent 6 or 7. I never had trouble getting him to pick up the phone though, try calling him again. The site lists which hours he's avaialble.
 
He never answers e-mail, but he has almost always answered his phone during his hours.

Yeah, if he has it in stock, it ships out quickly. Anything that is marked with a "Will be in stock in..." are crapshoots, they always get pushed back many times, never trust the date posted. I would never order a back-ordered item from the site.

I've ordered about half a dozen times from YCS, mostly positive feedback. One order he shipped me the wrong knife (the mini grip as opposed to full size), I called him up and he immediately set up cross shipping for me (he sent out the return box and the correct knife, didn't have to wait for him to receive the misshipped knife before he sent out the right one). Mistakes happen, and I appreciated that he really tried to remedy the mistake as best as he could.

Another order I got a Fenix PD30 light, it was fine at the start but it began to get screwy towards the end of the month (couldn't disengage turbo mode). I called him after the 30 day return time limit and he was fine helping me out; he offered to exchange or fully refund me for it. This is where it gets a bit screwy, for the next 2 months I had to call him about 6 times to check up on everything; whether it be checking on him sending out the return box or whether he received the light yet. I eventually had to ship it back to him on my own dime, but I did get the refund punctually after he received it. Whenever I had called him he was apologetic and always expressed appreciation with my patience, he never seemed like a 'jerk who just didn't care about his customers.' The first time I called him to check up on the box being sent out he came right out and said that he dropped the ball and was sorry about that - the other couple times he said that he had notified his warehouse to send me out the return box but they had not done so apparently. All in all from this transaction, I appreciated that he was willing to refund my money on the light even though it was past the 30 day time frame, but the phone tag was a bit annoying. Since I wasn't desperately in need of the money nor the light, it didn't bother me all that much especially considering that he was allowing the return at that time.

All in all, the place has some of the lowest prices you can find, so, I guess you have to look at it that way. You pay less for the item, but you receive a bit less in the CS department. I believe Mike is the only person who works the establishment, so I can understand that that can be quite a handful.
 
Well, I have called him plenty of times and he never answers when I call. Or his mailbox is full. I even leave clear voicemails and he doesn't call me back. No respond to emails. I agree with you that he seems like the only worker there (seems a bit odd, I would get some help or something if I was falling behind)

I do not want to cancel the order! Those Byrd Starlings are discontinued, and I have not seen them at any store here (especially for that price)

also, I double checked to MAKE SURE that they were IN STOCK when I was ordering them...hmmm

I wonder if they just really weren't "in stock" he doesn't have any more however, I'm guessing I bought the last two.
 
I had a minor problem and sent an email. Prompt response with an apology. Then I followed up with a series of emails, proposing a solution, and no response. I called during business hours and left a message on his answering machine. A woman called me back and got more information. Eventually the issue got resolved (though not because he did anything about it).

So he has gotten help, and the prices are generally pretty good. But I wouldn't order anything not in stock. And I wouldn't expect much in the customer service dept.
 
I ordered a Nova Tac flashlight from YCS and It arrived very fast. I received it on the third day. I believe it was drop shipped from So Cal. and as I live in Northern Calif, it arrived very quickly. It could be if he is drop shipping a lot of orders, it is possibly that his supplier runs out and he doesn't know, or communication is slow with them. A situation like that just makes him look bad and is bad for buisness. To Bad. That was the only order I have done with him. I was considering ordering a RC4 from them, But now I feel I should support someone who is an active member here at BF.
 
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