Zero Tolerance service [happy ending]

[KELAMA]

Well guys and chicks, here's the end of my story.

I received the 0452CF today via UPS today after its second trip to Zero Tolerance, and they restored it to perfection. I cannot now touch the closed blade even if I try to do so, which is the way it should be. There is zero chance of accidentally cutting myself on the closed blade. The blade has the same serial number, so I assume that they reground the blade rather than replacing it, but it looks perfect. The grind is even and spot on. The blade just shorter than it was when I first received it. I'm guessing 0.20", but its hard to say.

ZT is also giving me 50% off MSPR on any knife in stock at Zero Tolerance. This is a very swell thing for them to do, and half off MSRP beats the street price I would pay on any ZT, so that's a pretty cool. That could be an 0900 for $120 instead of the $190 street price.

So here's what I've learned. When something goes sideways - which in this case was me buying a spendy knife with a defect, and then getting no love the first time I returned the knife to ZT - it is best to cool my jets and let everything play out before running my big mouth on Bladeforums. Zero Tolerance turned a frowny face experience into a very good one by resolving my issue (albeit after two attempts) and giving me a discount on my next ZT.

So this is a happy ending. Pic to follow in the next couple of days in the "what are you carrying" thread.

Thanks.

:thumbup: :thumbup:

Awesome, powernoodle! It's nice to hear that everything worked out in the end, & ZT lived up to their stellar customer service. I for one, appreciate the positive update.