Zero Tolerance Warranty/Repair/Customer Service

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Popsickle said:
Yup that’s pretty much how I took it LOL. Unfortunately his negative experience has turned into a bashing campaign against this specific company. He can’t accept the fact that they didn’t do exactley what he wanted so he’s trying to burn them down one positive thread at a time :thumbsdown::poop::poop::poop::thumbsdown:
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"If only he would have started a NEW thread..... he could have said whatever he wanted without consequence."

This specific thread influenced my purchase. My comments stand. Apologies to any snowflakes offended by my honesty.
 
Really strange Passin Through is just running in and dumping everywhere. Not sure what the rest of the story here is Paul Harvey, but I bet there is something Passin Through isn't telling us. My warranty experience with KAI has always been similar to Ramin's. I had an 0452 with a large scratch on the blade that I sent in. I wasn't sure it would be warrantied. They sent a new one without question and extremely quickly. If it wasn't something special to me for certain reasons I probably would have just ignored it and used the heck out of it. But ZT covered it without me doing anything more than pointing out the issue.

Did Passin Through throw this kind of tantrum before even giving ZT an opportunity to look at it? When dealing with customers like that, I applaud anyone who just says "no, sorry" rather than what I imagine they would like to say.
 
oregonknifenerd said:
Really strange Passin Through is just running in and dumping everywhere. Not sure what the rest of the story here is Paul Harvey, but I bet there is something Passin Through isn't telling us. My warranty experience with KAI has always been similar to Ramin's. I had an 0452 with a large scratch on the blade that I sent in. I wasn't sure it would be warrantied. They sent a new one without question and extremely quickly. If it wasn't something special to me for certain reasons I probably would have just ignored it and used the heck out of it. But ZT covered it without me doing anything more than pointing out the issue.

Did Passin Through throw this kind of tantrum before even giving ZT an opportunity to look at it? When dealing with customers like that, I applaud anyone who just says "no, sorry" rather than what I imagine they would like to say.
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You'd bet wrong. I'm glad your experience with ZT was more favorable than my own, but I don't understand your need to cast aspersions. I had a different experience. And what part of my experience are you not sure about? I gave them a first chance when I sent it in, and second chance when I called and spoke to Elizabeth the first time. When I called a second time and talked to Elizabeth, who passed me to Dan, who passed me to Josh, that was the 3rd chance. Josh is apparently the manager of the warranty department and he told me anyone would be happy to buy that knife. He said he could see the difference in grinds from one side to the other but the badly ground blade was within tolerance for them. I'm thinking they should change their name to Massive Tolerance. I asked him if he would be happy receiving that knife as a buyer and he had to lie through his teeth to say yes after stuttering about "well, not everyone would notice that", and "knife people have higher expectations than normal people" and that if he had bought that knife he'd just return it. Why? Why would he return it if there is nothing wrong with it? Sorry shill for a sorry company if you ask me. Great Lakes Outpost, who I purchased the knife from, said they'd do a full refund. So I'll send it back to them, they'll send it back to ZT. The result is an angry customer who had to jump through hoops and waste money for no reason, an authorized ZT retailer who now has a disappointed customer PLUS a lemon they have to give a refund for and send it back for reimbursement, when ZT already has the knife in hand. They could correct the problem themselves, right now, resulting in a happy customer and a happy ZT retailer. I can't fathom what they're hoping to gain as a company from such poor customer service.

Pics will be forthcoming when I get it back.
 
Get off these threads and just send pics as soon as you get the knife back and you'll be completely vindicated. Everyone will cease buying ZT knives and they will finally be exposed as a sham company thanks to you. You'll be a hero!
 
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