ZT 0777 - did I get a dud?

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Do you take your new car back to the manufacturer when is a problem or do you take it to the dealer where you bought it from?

Before jumping to blind conclusions maybe just consider there is a reason to send back to the dealer. Could be that there's a better chance of a dealer having another one in stock to exchange. Also consider the possibility that sending back to dealer could have a quicker turnaround then sending back to the factory for repair. Maybe it's because they literally don't have another one at the factory to replace it with due to all the orders.
 
00ChevyScott said:
Guy spends a couple hundred dollars on a knife that most people obviously aren't buying as a utility knife, waits two years for it, and you tell him to return it to the dealer?
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Civil PE said:
Why the dealer and not the manufacturer?
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- It sounds like KAI wanted him to contact the dealer to see if an exchange could be made. It's possible that they could have swapped out a knife faster than KAI could have fixed it.
 
rycen said:
Do you take your new car back to the manufacturer when is a problem or do you take it to the dealer where you bought it from?

Before jumping to blind conclusions maybe just consider there is a reason to send back to the dealer. Could be that there's a better chance of a dealer having another one in stock to exchange. Also consider the possibility that sending back to dealer could have a quicker turnaround then sending back to the factory for repair. Maybe it's because they literally don't have another one at the factory to replace it with due to all the orders.
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If the dealer had another one, I'd imagine it'd likely be long gone due to the high demand for this knife. Also, comparing car dealers to knife dealers is a stretch. Car dealers are authorized service centers backed by manufacturer warranties, certified mechanics for their particular branding, and they stock most parts necessary for repairs. Knife dealers are just middlemen that help knife manufacturers sell product quicker and more efficiently. Not apples to apples in the slightest.

Even so, he's still representing the company that produced the knife. The dealer had nothing to do with the production side of the knife, which is obviously where the error occurred. It seems that the OP wants to keep the knife, otherwise I'm sure he would've returned it for a refund. The only other option would be repair, unless by some slim chance the dealer happens to have another one.
 
I would try loosening the pivot and all the scale screws. You might be able to slide one scale back and the other forward very slightly. This would have the affect of changing the angle the pivot is on and change the blade centering. The tolerances are probably very tight with a knife like this though, so you won't get much movement, but you might get some. Worth a try.
 
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A car can be taken to any authorized dealer for a warranty problem not just the one you purchased it from.I don't believe it is the same for knives as far as I know.I suggest the OP contacts the dealer and ZT and a rectification will be found quickly.This is not a big issue that a few phone calls can't solve.I know it sucks,but it is not worth making a mountain out of a mole hill over.
Peace,
salmonkiller
 
Mine has minor carbon fiber blemishes from machine marks.

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The titanium back spacer also has a little line on it that bothers me as well.

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Action is perfect, ergos are phenominal, and the thing is just amazing. I wish it came aesthetically perfect. I like to think that I don't care about these nit-picks but in the back of my head it seems like I do. I doubt KAI considers this a problem, I honestly don't know.... if not- it's all good and i'll just use the knife as is! :)
 
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Knife dealers have to be authorized just like car dealers. It's not all gravy for knife dealers. Their job isn't done after they run the credit card.
 
00ChevyScott said:
If the dealer had another one, I'd imagine it'd likely be long gone due to the high demand for this knife. Also, comparing car dealers to knife dealers is a stretch. Car dealers are authorized service centers backed by manufacturer warranties, certified mechanics for their particular branding, and they stock most parts necessary for repairs. Knife dealers are just middlemen that help knife manufacturers sell product quicker and more efficiently. Not apples to apples in the slightest.

Even so, he's still representing the company that produced the knife. The dealer had nothing to do with the production side of the knife, which is obviously where the error occurred. It seems that the OP wants to keep the knife, otherwise I'm sure he would've returned it for a refund. The only other option would be repair, unless by some slim chance the dealer happens to have another one.
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I see where you're coming from and agree.

Also, not trying to be inflammatory at all, but there have been some negative issues with more than one of the recent ZT releases. That doesn't negate the past successful knives with stellar reputations, but sometimes companies do hit a bad spot with QC or bite off more than they can chew and try to do too much at once, which leads to errors. No one jumps down a companies throat for this unless they are less than forthcoming with information.

The hype wagon often puts blinders on people who are excited about their new or forthcoming knives, and such people then immediately bash the perspective of a naysayer who clearly owns the same product but has a differing opinion, ie the 801, and the controversy about its edge retention.

A knife should come to the buyer functioning smoothly, and continue to function smoothly or more so as it breaks in. Sticky locks, strong detents, bad grinds, harsh action when opening,, etc...it just shouldn't happen when the price is that high. I thought we were paying for quality and attention to detail.
 
00ChevyScott said:
:rolleyes: Nice answer.

Guy spends a couple hundred dollars on a knife that most people obviously aren't buying as a utility knife, waits two years for it, and you tell him to return it to the dealer?

Is KAI sure they still want this guy being the face of their corporation on a knife enthusiast board? The correct answer was mentioned above your post. Contact someone at KAI that actually cares about customer service, and they should get you fixed up. This isn't like a Leek or something where you can just send it in to the dealer for a quick replacement.
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Sad that this type of personal disrespectful post happens. Reported. :thumbdn:
 
RemyKaze said:
Also, not trying to be inflammatory at all, but there have been some negative issues with more than one of the recent ZT releases. That doesn't negate the past successful knives with stellar reputations, but sometimes companies do hit a bad spot with QC or bite off more than they can chew and try to do too much at once, which leads to errors. No one jumps down a companies throat for this unless they are less than forthcoming with information.
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Is there something we haven't been forthcoming with?

The hype wagon often puts blinders on people who are excited about their new or forthcoming knives, and such people then immediately bash the perspective of a naysayer who clearly owns the same product but has a differing opinion, ie the 801, and the controversy about its edge retention.

A knife should come to the buyer functioning smoothly, and continue to function smoothly or more so as it breaks in. Sticky locks, strong detents, bad grinds, harsh action when opening,, etc...it just shouldn't happen when the price is that high. I thought we were paying for quality and attention to detail.
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Sure, but what manufacturer from CRK's down hasn't had a issue go out with a product? The truth is the majority with any manufacturer production is awesome. A very small percentage have problems. To magnify the minority seems a little unfair. To label as the norm or make it to be more than it is, well that doesn't seem right at all.

I recall S30V being crucified on this forum for a looong time. Turned out pretty good steel in the end. The complaints and condemnation are not always accurate here.
 
Kai Corp. said:
Sad that this type of personal disrespectful post happens. Reported. :thumbdn:
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Reported for telling it like it is? Your first post came across a little lackadaisical and like you just really didn't care. I doubt that's how you wanted to come across but unfortunately it did. A couple more sentences probably would have changed that. Maybe could have just added in something about returning it to the dealer for a replacement if they have any left in stock and if not to call your customer service dept and they would take care of him. Anything like that would have looked much better.
 
rycen said:
Do you take your new car back to the manufacturer when is a problem or do you take it to the dealer where you bought it from?
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Not a very good comparison IMO. An automobile with obvious cosmetic defects on a dealer lot would be fixed by said dealer prior to sale OR be offered at a discount due to said defects. Otherwise the product goes back to the manufacturer for replacement or repair.
 
Do you think that knife dealers open and inspect every knife?
 
And this will conclude our time here on BF's...

If there are issues with any of our knives, know we'll take care of you.

Take care everyone.
 
Kai Corp. said:
And this will conclude our time here on BF's...

If there are issues with any of our knives, know we'll take care of you.

Take care everyone.
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Dude I don't blame you! The volume of unsubstantiated venom directed in all sorts of directions (not just at KAI) is deeply disheartening!
 
Oh God, this place has become a circus freak show. If anyone's got a problem with their knife, why put it on here and start this. Just contact your dealer or send an email to KAI about your worries. They have an amazing CS, EVERYONE on BF knows that....so why all this personal attack. Keep it cool guys and don't post if you have negative comments, this is really hurting BF if this continues in the general discussion forum as well. Such threads always have a domino effect and it snowballs into something worse. This thread needs to be locked.
 
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