Jax Yand,
First I would like to welcome you to BFC officially from me, the owner.
What you have experienced here is simply a response to your post. So please allow me to explain why you were "slammed".
But before I do let me tell you that I have been in business since 1991 and I am a member of the BBB and I was actually a supplier to SMKW and their partner companies United Cutlery and Blue Ridge knives. So since SMKW actually bought from us I would think that you could too
Now what happened here is simply this. A person asked about 1SKS and you came out of know where with your first ever post and tried to switch them to SMKW. Let me break down your post here.
<font face="Verdana, Arial" size="2">While I have nothing particularly bad to say about 1sks.com - I will say that there are other companies out there that have more experience and better service than 1sks.com!</font>
I think your statement above is WAY off base. I also will make you this challenge. Call SMKW and ask about virtually any knife you want. Then call us and do the same. See who has more experience in that arena. Also you can not really comment on any other experience if you have no experience with us to draw upon especially to say they have better service, make sense?
<font face="Verdana, Arial" size="2">There are two things that I look for in an online company: (1) Are they a sticks and bricks company with a history? and (2) Do they have good customer service?</font>
In question #1, yes we are a brink and mortar company. Meaning we do have a physical location and you can drop by and see us.
In question #2, yes I believe we have good customer service. We are not perfect, but neither is SMKW.
<font face="Verdana, Arial" size="2">IMHO, the best company out there right now(and sorry BladeForums, I know you're attached to 1sks.com) is eKnifeWorks.com - it's Smoky Mountain Knife Work's new web venture. SMKW has been in the business about 20 years and always has a great selection - I've been ordering from their catalog for years, so I know they "really" exist.</font>
This is what pissed Spark off and most of the others in here and myself to a degree. First SMKW does not have a great selection. They have a decent selection at best and I will put my selection up against theirs any day. In fact a lot of what they carry is pure CRAP. Yes they do have some name brands but the selection is spotty at best and they do not carry anywhere near the SKU's we do. And yes we "REALLY" exist. Do your homework before you make statements questioning the very existence of a company.
<font face="Verdana, Arial" size="2">Second (and unlike 1sks.com), eKnifeWorks.com offers a 90-day Satisfaction Gaurantee - no questions asked. 1sks.com doesn't come close - I think their like 7 to 10 days for a full refund, and after that you have to take store credit. Not good enough. Also, I don't have to worry about hanging onto a receipt or the original packaging with eKnifeWorks.com - as long as I get it back to them in 90 days - I get a refund. </font>
We are not sticklers about the original receipt but we do like to at least know what the original order number is. This help us track things down. SMKW has us beat on the 90 return policy. Maybe we can look at that down the road but I think most people will be able to figure out if they like a knife within 7 or so days. Also who is going to hang on to a knife for 90 days, never use it only to send it back after that long? Not many but I guess you got me there.
And if you work for SMKW, Tell Kevin and the gang I said hi
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Best Regards,
Mike Turber
BladeForums Site Owner and Administrator
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