2022 Knives Listed on Buck Website...and then Delisted...Live Again!

Sorry All, I don't always see notices.
Those grinds are tough to do. you have 6 different grinds contributing to the output of the swedge. We are actively working with the shop to get these calmed down. Some of it is machine capability, some of it is wheels, some of it is operator attention. Once they are ground, there is no rework options. FixAll, I'll get with you.
 
J Hubbard said:
Sorry All, I don't always see notices.
Those grinds are tough to do. you have 6 different grinds contributing to the output of the swedge. We are actively working with the shop to get these calmed down. Some of it is machine capability, some of it is wheels, some of it is operator attention. Once they are ground, there is no rework options. FixAll, I'll get with you.
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Thank you Jeff,

You are the Man, I hope you can raise this issue to the top dogs (so to speak). You sir, helped me with the exact same issue a few years back (thank you). So, this is not a new peoblem at Buck's factory and with that said if you are awear that a blade that is not ground correctly can't be fixed it's time that the warranty department replace and not try to rework what can't be fixed!

Insanity: "doing the same thing over and over expecting different results"
 
jb4570 said:
Thank you Jeff,

You are the Man, I hope you can raise this issue to the top dogs (so to speak). You sir, helped me with the exact same issue a few years back (thank you). So, this is not a new peoblem at Buck's factory and with that said if you are awear that a blade that is not ground correctly can't be fixed it's time that the warranty department replace and not try to rework what can't be fixed!

Insanity: "doing the same thing over and over expecting different results"
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WELL SAID!
 
So…. Buck just got back to me. No refund possible since I purchased it through the BCCI program. That’s a bummer, but understandable.

Then they told me they would be happy to swap it out for a replacement, but that they are no longer willing to send a prepaid shipping label, so shipping and insurance is on me.

What the heck Buck?
 
Fixall said:
So…. Buck just got back to me. No refund possible since I purchased it through the BCCI program. That’s a bummer, but understandable.

Then they told me they would be happy to swap it out for a replacement, but that they are no longer willing to send a prepaid shipping label, so shipping and insurance is on me.

What the heck Buck?
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I still haven't heard back from the email I sent last Wednesday (03/02/2022) immediately after speaking with a representative on the phone and being advised to follow-up via email.

The shipping situation you're in would leave a little bit of a bad taste in my mouth, to be honest. I get they need to make a profit and return shipping (several times) eats into that. However, they sent out two knives that were clearly sub-standard. It's not just like you're disgruntled for no good reason. If they want customers to simply turn a blind eye and view all their knives as users, then they shouldn't market "limited edition" and collector pieces and charge a premium price, imho.
 
timbits588 said:
I still haven't heard back from the email I sent last Wednesday (03/02/2022) immediately after speaking with a representative on the phone and being advised to follow-up via email.

The shipping situation you're in would leave a little bit of a bad taste in my mouth, to be honest. I get they need to make a profit and return shipping (several times) eats into that. However, they sent out two knives that were clearly sub-standard. It's not just like you're disgruntled for no good reason. If they want customers to simply turn a blind eye and view all their knives as users, then they shouldn't market "limited edition" and collector pieces and charge a premium price, imho.
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I’m surprised they haven’t gotten back to you yet. They are usually very quick to respond to emails, and they have actually sent me several today.

I'm at a loss for words, and don't know what to say at this point.

I guess Buck thinks I'm being unreasonable? Maybe I am being unreasonable? I don't feel that I am.

This really wasn't what I was expecting after talking to J J Hubbard . :(
 
Well he basically said that those knives, cannot be effectively re-ground once made.
Yet that's what they did when you sent it in. And they sent it back to

The Buck I knew would look at that and say, Oops, that's not right, and we know we cannot fix it, so here's another.


God, they are treating you as if you made the knife, and your asking them to fix it.
 
GPyro said:
Well he basically said that those knives, cannot be effectively re-ground once made.
Yet that's what they did when you sent it in. And they sent it back to

The Buck I knew would look at that and say, Oops, that's not right, and we know we cannot fix it, so here's another.


God, they are treating you as if you made the knife, and your asking them to fix it.
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This actually is a replacement knife, not one that has been reworked. The first time, they did exactly what you said. They agreed that it shouldn't be ground that way, sent me a pre-paid shipping label so I could send it back, and then sent me a new one. They said the new one was hand selected. When I received it, it was just as bad, or worse than the first (but had nice looking ironwood at least). After talking to Jeff, I got the impression that the whole run might be a bit off... But I was assured through email that they had a lot on hand to choose from, and would be able to find me a suitable replacement if I sent the second one in... Except this time, I'd be on my own for the shipping and insurance to the factory.
 
So he knows something's wrong and they're hoping you'll settle for....
......I have blems I cannot find anything wrong with, and they are knowingly selling LE's like these.

.......An optical benefit may help lower employee turnover.


I guess I won't be needing one of those.

Good Luck!
 
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GPyro said:
So he knows something's wrong and they're hoping you'll settle for....
......
.......
I guess I won't be needing one of those.

Good Luck!
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Well, I assume I'm not speaking to Jeff through email, but rather someone from the warranty department (I have a feeling it's Matt himself). I'm hoping there is a disconnect between Jeff and the Warranty Department, so I'll wait a day or so to hear back.

At this point, I'm thinking I should just sell it on the exchange, while noting the flaws (and the fact that all 212's from the factory likely have the same issues), and then leave a review about the 212 Ranger Legacy. I don't want fellow BladeForum members to make the same mistake I did, and then end up left with little recourse, other than to sell it at a loss, or deal with a knife with a known factory flaw issue that is going to make sharpening very difficult.

The price Buck is charging is a complete slap in the face for how poor the grind is on these knives... And the fact that Buck won't provide refunds on a BCCI purchase greatly devalues the membership in situations like this in my opinion.
 
Fixall said:
And the fact that Buck won't provide refunds on a BCCI purchase greatly devalues the membership in situations like this in my opinion.
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I totally agree ^ ^ ^ Buck should pay for your return shipping and refund.

I wonder if this holds true for purchases made directly from the BCCI website ?

I believe you made the purchase from the BCCI representative L. Oden ??? Not from the BCCI website ?

I've just assumed that if I made a purchase from the BCCI website it would be the same as purchasing from the Buck website concerning Warranty and all other issues. But maybe that is not true ?

If a BCCI rep could answer these questions that would be great (At times, I haven't received an answer to questions I have posted in the BCCI thread).
 
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Your Name Goes Here said:
I totally agree ^ ^ ^ Buck should pay for your return shipping and refund.

I wonder if this holds true for purchased made directly from the BCCI website ?

I believe you made the purchase from the BCCI representative L. Oden ??? Not from the BCCI website ?

I've just assumed that if I made a purchase from the BCCI website it would be the same as purchasing from the Buck website concerning Warranty and all other issues. But maybe that is not true ?

If a BCCI rep could answer these questions that would be great (At times, I don't get an answer in the BCCI thread).
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Correct, I purchased the knife through Mr. Oden. That's what gets me about this... It's not fair to ask Mr. Oden for a refund, and to eat the shipping charges (it's a BIG Limited Edition box) when it's the Buck Factory who screwed the pooch.
 
Lane Tobaissen came to Smith & Wesson through an acquisition to make it more profitable in the near-term.

Massive changes were made, quality took a nosedive. I won‘t buy Tobaissen-era guns anymore after getting 2 with barrels screwed on incorrectly. Service now takes months. I’m still waiting on the recall return of a $1200 brand-new shotgun.

Now. Mr. Tobaissen is with Buck.

[Jaws theme]
 
PatriotX said:
Lane Tobaissen came to Smith & Wesson through an acquisition to make it more profitable in the near-term.

Massive changes were made, quality took a nosedive. I won‘t buy Tobaissen-era guns anymore after getting 2 with barrels screwed on incorrectly. Service now takes months. I’m still waiting on the recall return of a $1200 brand-new shotgun.

Now. Mr. Tobaissen is with Buck.

[Jaws theme]
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Not the case here. I am the final quality decision person and I will not change our quality acceptability line. In fact I am tightening them up.
 
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