A little dissapointed....

Give them a call.Don't be rude but don't be wishy washy about what it will take to make you happy.
 
That would definately bother me. I don't know how a Sebenza could even be uncentered except for the washer being in the way. I would also think that CRK would not send it back to you until they had centered the blade. Hope yougetthis fixed to your satisfaction.
 
If it were me, after your first botched attempt and the outrageous costs involved, I would be demanding that the knife be replaced with a new one and all shipping costs prepaid.
 
cutter17 said:
That would definately bother me. I don't know how a Sebenza could even be uncentered except for the washer being in the way. I would also think that CRK would not send it back to you until they had centered the blade. Hope yougetthis fixed to your satisfaction.
Click to expand...


Theoretically, the blade could be off center for a few reasons.

Pivot hole in blade is not perpendicular to the blade. ( would not take much at all)

Tolerance in pivot bushing has been exceeded. (lockbar pushing blade to one side in a sloppy pivot) This would lead to blade wobble and be rather obvious.

Washers and or bushings are not the proper thickness.

Bent blade or asymmetrical grind gives this illusion.


It could be a combination of a few of the things listed.
I personally do not worry too much about the blade being centered. Function over form for me anyway. This is not to say that others do not find this important and I understand...

Any of the listed items are my opinion only..CRK does have great customer service in my experience...I think that calling them prior to posting on the board would serve to get the issue solved in most customer service cases.

Again...JMHO
 
I emailed CR and they have replied. They have to do some consulting and will get back to me on monday. IMO they had their chance to make it right. I think it is totally fair for me to post on the boards. If they make it right for me, I will post and give them praise for it on this post and ill make a fresh one. Im not bashing them, but they didnt do a good job in my eyes. Its a 400 dollar folder and I expected better.
 
bhyde said:
Theoretically, the blade could be off center for a few reasons.

Pivot hole in blade is not perpendicular to the blade. ( would not take much at all)

Tolerance in pivot bushing has been exceeded. (lockbar pushing blade to one side in a sloppy pivot) This would lead to blade wobble and be rather obvious.

Washers and or bushings are not the proper thickness.

Bent blade or asymmetrical grind gives this illusion.


It could be a combination of a few of the things listed.
I personally do not worry too much about the blade being centered. Function over form for me anyway. This is not to say that others do not find this important and I understand...

Any of the listed items are my opinion only..CRK does have great customer service in my experience...I think that calling them prior to posting on the board would serve to get the issue solved in most customer service cases.

Again...JMHO
Click to expand...

Oh I agree with you on all the possibilites, it is quite possible to get an non centered blade from one of those, but, I have never seen a Sebenza with an uncentered blade except when it has been assembled and the washer has gotten trapped under the bearing. I haven't seen them all but I have seen my share and never an uncentered blade. Thats what prompted my initial response.
 
Thalestin said:
It was just natural flaw, at least thats what I was told. I was not charged for any of the work they did do. Apparently they worked to fix the centering problem but I dont see any difference to what it was like when I sent it in.
Click to expand...
In high end machining / metalworking... there's no such thing as a natural flaw. Stay with it to get your knife right. Be nice about it but don't take no for an answer. Good luck.
 
As far as the out of line $50 shipping fee....True North Knives charges $25

for UPS I believe. I would definately negotiate a more reasonable fee.$50

is way way too much!! True North Knives is in Canada which I forgot to

mention.
 
I have seen similar threads as this, and while this one seems to be pretty friendly still, I don't understand why there would be any doubt about what to do.

If I bought a knife that cost that much, I would be buying the promise that it would be as good as they could make it. I would want to think I was buying impeccable quality up front. That is the reason you pay a premium... right? I don't want to buy a knife I have to screw around with to make sure the company does its own due diligence, or lives up to their warranty. I don't think I should have to worry about getting a knife that is less than great at the price of a CRK.

My $90 Tyrade from Kershaw is as good as it gets. Centered, F/F excellent, sharp out of the box and perfect blade alignment.

Ditto my $75 JYD II composite. The only difference was the rear spacer was off about 2/1000th of an inch on the back, just enough to feel. Against my personal beliefs, I took the sandpaper to it and evened it up.

My Shallot S110V, perfect, but really needed a reprofile to make it a user. Nothing wrong with the knife, though.

My newest Queen Barlow looks and feels handmade. It was $60 or so. Same with my new Queen Gunstock, which is no less than stunning in quality. Almost (not quite) custom quality for about $65.

Worse, I just received a Winchester folder (yippee!) that retails for about $19 for Christmas from a friend. It lines up perfectly centered, and while sharp as a butter knife, the lock up is strong and the blade without movement (much to my complete surprise!).

So what should you expect from a $400 knife? A quality knife to begin with? Impeccable (legendary?) customer service when needed as with Kershaw or RAT for a knife that slips through quality control?

Since I can have all I want from a knife for 1/4 of that price or less than a CRK when I want it, I would demand at least that much of a CRK.

My unsolicited advice would be to stay with it, give them a chance to make this right. Don't back off. Hopefully they will resolve this to your satisfaction.

Robert

(BTW - I thought the natural flaw comment was absolutely hilarious. Never have I heard that about a CNC machined pieces of metal.)
 
It really is cut and dry. Nobody buys a Sebenza to get an "acceptable" knife. We buy one because it is as close to perfect as is possible. CRK understands that. If they even use the word "acceptable" it would make me completely unhappy. They need to suck it up and make it right. In the big picture CRK is not a knife anyone buys for the brand. We buy it for what it is and for what it is worth... which is expensive and worth it. I would NEVER accept an uncentered CRK.
 
CRK is a top notch outfit.I'm pretty sure they will try to correct the problem(again).Let them know that the problem was not corrected to your satisfaction.And of course ask them to use USPS.All my dealings with CRK have been very satisfactory,to say the least.
Good luck,and Merry Christmas.(to all)
 
Funny thing, CRK has no responsibility with UPS ripping you off. Warranty work is not eligible for duty/brokerage fees. You need to complain to them. If you had sent it out to be customized or improved in some way, that is acceptable, but not warranty work.
 
my brand new 21 came with a blade that is slightly--but noticeably--off center.

at first it kind of bothered me, then i forgot about it, and now i'm feeling like i should ask CRK to make it right...

please keep us posted on how this develops
 
ExMachina said:
my brand new 21 came with a blade that is slightly--but noticeably--off center.

at first it kind of bothered me, then i forgot about it, and now i'm feeling like i should ask CRK to make it right...

please keep us posted on how this develops
Click to expand...

Will do, CR shold get back to me on Monday. Thank you everyone for your comments and suggestions. Always good to read different opinions. Seems most people think CR will make it right, I guess we will see:) I think they will too
 
clockman said:
As far as the out of line $50 shipping fee....True North Knives charges $25

for UPS I believe. I would definately negotiate a more reasonable fee.$50

is way way too much!! True North Knives is in Canada which I forgot to

mention.
Click to expand...

That was a UPS customs brokerage fee, not a shipping fee. CRK had nothing to do with that....although companies that ship to Canada probably should have run into the issue, but anyone from Canada asking to have something sent across the border needs to make sure the shipper knows that UPS is the worst and most expensive choice.
 
I don't understand. What is the $50 for?

Is it a tax or just a "handling" fee?
 
robbobus said:
Funny thing, CRK has no responsibility with UPS ripping you off. Warranty work is not eligible for duty/brokerage fees. You need to complain to them. If you had sent it out to be customized or improved in some way, that is acceptable, but not warranty work.
Click to expand...

It is/was CRK's responsibility to indicate on the customs form that the knife is/was being returned from warranty or repair work. I'm not saying they didn't, just that it is their responsibility.

Thalestin said:
I emailed CR and they have replied. They have to do some consulting and will get back to me on monday. IMO they had their chance to make it right. I think it is totally fair for me to post on the boards. If they make it right for me, I will post and give them praise for it on this post and ill make a fresh one. Im not bashing them, but they didnt do a good job in my eyes. Its a 400 dollar folder and I expected better.
Click to expand...

I agree with you 100% and hope it works out... however part of me thinks that it would be too risky for CRK to set the precedent (very publicly, in this case) of replacing the knife b/c of an off-center blade and/or refunding the money you had to pay for ALL shipping fees (which I think they should do)... just imagine the flood of knives they'd have being sent back for replacements... I would bet heavily that this is exactly what they are "consulting" about.
 
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