A Simple Statement

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Can we have this thread closed until Simple Statement 2 is ready. This sucks and is not helpful or meaningful except for hurling insults at this point. :thumbdn:
 
Before someone locks this thread (a good idea, I agree), I want to say that I've called to ask what I thought were pretty simple questions a couple of times and have wound up talking to Chris Reeve. He's been incredibly patient and gracious, and he doesn't know me from Adam...I'm just some guy who called. The service and warranty experiences have been fast, flawless and either free or fairly priced. I'm not a fanboy, just a random customer who was initially reluctant, even resistant, to the idea of shelling out the cash required to buy these knives. I have nothing but good things to say about the knives and my dealings with the people who make them. There must be a lot more people like me out there or CRK would have shut its doors a long time ago...
 
Ken44 said:
edit- apology accepted. I take back, and apologize for what I had said in my reply.
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Awesome to see how that worked out. Many of us that frequent a lot of forums can attest to how rare apologies can be.
 
JNewell said:
Before someone locks this thread (a good idea, I agree), I want to say that I've called to ask what I thought were pretty simple questions a couple of times and have wound up talking to Chris Reeve. He's been incredibly patient and gracious, and he doesn't know me from Adam...I'm just some guy who called. The service and warranty experiences have been fast, flawless and either free or fairly priced. I'm not a fanboy, just a random customer who was initially reluctant, even resistant, to the idea of shelling out the cash required to buy these knives. I have nothing but good things to say about the knives and my dealings with the people who make them. There must be a lot more people like me out there or CRK would have shut its doors a long time ago...
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I'm one of them:)
 
JNewell said:
Before someone locks this thread (a good idea, I agree), I want to say that I've called to ask what I thought were pretty simple questions a couple of times and have wound up talking to Chris Reeve. He's been incredibly patient and gracious, and he doesn't know me from Adam...I'm just some guy who called. The service and warranty experiences have been fast, flawless and either free or fairly priced. I'm not a fanboy, just a random customer who was initially reluctant, even resistant, to the idea of shelling out the cash required to buy these knives. I have nothing but good things to say about the knives and my dealings with the people who make them. There must be a lot more people like me out there or CRK would have shut its doors a long time ago...
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I second that:thumbup:
All good on my side, god I love those knives!!!
 
JNewell said:
Before someone locks this thread (a good idea, I agree), I want to say that I've called to ask what I thought were pretty simple questions a couple of times and have wound up talking to Chris Reeve. He's been incredibly patient and gracious, and he doesn't know me from Adam...I'm just some guy who called.
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Not downplaying your story or anything, but you didn't call with a problem. You called looking to be sold... conversations tend to be different on sales vs customer service calls. Nice to hear something positive though. I've talked to him once, seemed like an alright fella. Course I didn't have any issues I was calling about, ha.
 
Perhaps CRK has remained silent thus far because they are going to be introducing a new Sebenza that deals directly with these mentioned issues?

Just a thought...
 
RiverRat84 said:
Perhaps CRK has remained silent thus far because they are going to be introducing a new Sebenza that deals directly with these mentioned issues?

Just a thought...
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Doesn't really make sense that they'd do the first test, nor say there would be another installment, since surely the design is a long time in the making, not something whipped up since this thread was started.
 
kreole said:
Doesn't really make sense that they'd do the first test, nor say there would be another installment, since surely the design is a long time in the making, not something whipped up since this thread was started.
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Haha that's why it was just a thought ...not a very good one, but a thought none the less...:D
 
Chris Reeve Knives said:
We have been making the Sebenza for 25 years. We have more knowledge of the lock mechanism design and how it is made than anyone on the planet. We can safely say “we have seen it all”



Instead we are doing a series controlled tests where we will record and photograph what it takes to achieve the lock damage we saw on the knives that were sent to us by wolf5391, kaosu04, neverdie36. Once completed, we will publish these results and the Forum members can make their own decisions.
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These two parts of his original post concern me the most. The quite emphatically say that they've seen it all, while it sounds clever, just isn't true. And while I'm sure they've seen alot over 25 years of production, this attitude implies absolute knowledge without room for doubt or discussion.

The controlled test should be done by a third party. If CRK wants to prove these three customers wrong so badly, why not have it done in a manner thats less questionable. If the lock bar chipped on the first closing of a brand new knife, do you think they'd disclose that result?
 
kreole said:
Doesn't really make sense that they'd do the first test, nor say there would be another installment, since surely the design is a long time in the making, not something whipped up since this thread was started.
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Please no!! :eek: I can't afford new Sebenzas - but I'd have to eat oatmeal for supper and buy one darnnit!
 
Horse has to be dead in order for that saying to be applicable. The issue still is alive and well and CRK has yet to step up and bury it.

I'd hate to see this thread locked as without it I doubt CRK would feel the need to continue with their series on testing the lock.

Also, we know there's fanboys in here, we know there's the scorned in here, and people just stopping by to voice there opinion or views; constantly attacking each others post does nothing. Those that have had the issues, you owe no justification to the fanboys. Fanboys, there no reason to jump on those that claim to have issues, it's no skin off your knuckles. Those just stoppin' by, I'd suggest you read it all and judge for yourself.

Looking forward to the second installment.

-sh00ter
 
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Were you on the calls? You're making a lot of assumptions.

SMI said:
Not downplaying your story or anything, but you didn't call with a problem. You called looking to be sold... conversations tend to be different on sales vs customer service calls. Nice to hear something positive though. I've talked to him once, seemed like an alright fella. Course I didn't have any issues I was calling about, ha.
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Wolf5391, we only have your word that anyone at CRK "yelled" at you. The way you have been dogging this forum like a male dog after a bitch in heat, reminds me of the old line "The lady doth protest too much, methinks."
 
JNewell said:
Were you on the calls? You're making a lot of assumptions.
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Well your post said it all, I'm going on what I read.

JNewell said:
just a random customer who was initially reluctant, even resistant, to the idea of shelling out the cash required to buy these knives.
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You were looking for reassurance to justify a purchase aka "being sold." I'm glad to see positive experiences of course, just not really representative of customer service. I do all the selling for my own company and a chunk of the CS. The tone and conversations between the two are always vastly different. How CS convo's are handled is the true test. If some of these reports are actually true (grain of salt here), maybe Chris should let others handle the CS.
 
SMI said:
Well your post said it all, I'm going on what I read.



You were looking for reassurance to justify a purchase aka "being sold." I'm glad to see positive experiences of course, just not really representative of customer service. I do all the selling for my own company and a chunk of the CS. The tone and conversations between the two are always vastly different. How CS convo's are handled is the true test. If some of these reports are actually true (grain of salt here), maybe Chris should let others handle the CS.
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He does. I only suggested that this thread be locked until CRK finished their testing as detailed in the OP and post 32 or 33 I believe, and re-open or start a new one started with the rest of his findings. It was just a thought.

I say, give them time to sort this out and get back to us. Pics of those lock faces are amazing, really trashed and it may take Chris Reeve a little time to nail down all of the scenarios that might cause those big gouges and then be able ti duplicate the issue repeatedly.

The man invented this lock system and the few of us who have had issues with our knives are a small minority compared to those who've had their Sebenzas for many years of trouble free service. He must be doing something right.
 
cziv said:
The man invented this lock system and the few of us who have had issues with our knives are a small minority compared to those who've had their Sebenzas for many years of trouble free service. He must be doing something right.
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Every company has products that leave with problems. It's not how many occur that is the topic or the concern; it's how they deal with those that do.

100% agree with you on giving them time to post back again instead of this bickering. No doubt they're concerned with Blade and the new Sebenza.
 
Well, this thread has led me to buy 2 more Sebenza's. I have yet to have a problem with any of them.


Oops, just ordered another. Make that three. Just about doubled my collection.
 
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