A story of a bad Whippersnapper and awesome customer care

Got a reply from Lamnia:

Hello Ante!

Thank you for your message.

I check our system and we have only sold this knife once, to you. The round sticker is from Olamic, they have been adding those lately. The other sticker is from us, we label all unlabeled items at our warehouse.

Let me talk to Olamic and get back to you at soonest.


Kind regards,
---redacted---
Lamnia
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Glad to see at least Lamnia has responded, hope they would get this resolved in a reasonable manner and time frame.
 
Thanks for the follow up. I am interested in how this will be resolved. Theres just too many things on it that make it hard for me to believe it was brand new when you got it.
 
Got an email from Ilya!

Lamnia forwarded my message to them, as they said they would.
Things are getting taken care of by Olamic, with shipping going through Lamnia.
I should be getting a return label from Lamnia some time soon.

I asked Ilya if i can post his message here, as i think people should see the customer care they put out, even for people who are overseas, but i'm not posting anything until i get that permission.
 
They are.
That's what i said (or i think i did, it's late and i'm on my third beer :) )

The return and the new knife will be shipped through Lamnia.
Everything else is handled by Olamic.

Which is awesome, because it means I don't get the hassle of dealing with customs!
 
Very good news. To be really honest, I can't help but think that the issue may have been different if OP didn't went through Bladeforums...
 
Mister_Punchy said:
Very good news. To be really honest, I can't help but think that the issue may have been different if OP didn't went through Bladeforums...
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Nope, Eugene is one of the best.View attachment 1425494 When I ordered a custom made knife from him he actually personally shopped for the scale material and made the knife. Really great knife!

Best knife 'manufacturer' I've ever worked with.
 
Update:

Had an email chat with Ilya, he doesn't want me to copy/paste the emails (too self conscious about his writing), but is totally fine with me updating in my own words.

Long story short - i'm sending the old knife back for an autopsy, and Olamic will be making a new knife for me at the same time, in the next week's batch. Ilya was also kind enough to let me do some changes to the configuration at no extra charge. I offered to pay for any differences in the config / work required, but he refused and said it was in the price already paid.

He also advised me to change the finish and offered some other very useful durability advice, since i've mentioned i plan on carrying it as an EDC, not keeping it strictly as a shelf queen. After some back and forth, i've settled on a light blast finish, some changes to the pivot hardware (no ano on the pivot itself, only the collar), and a slight change to the inlay.

I offered Ilya a beer or two or something harder if he ever comes to my neck of the woods, and that's about it :)

Now waiting for Lamnia's shipping label.
 
That's pretty awesome and in line with my experience w/Ilya.

I agree about not anno'ing the pivot, I had that done on a Rainmaker and it's the 1st place that starts to look 'used'. Anno'd pivot collars look nice, I have them on 3 of my builds. I personally don't like snake eye screws/tools so have torx pivots on all of my Olamics.

Follow up with some pics of the new knife!
 
I've never heard anything bad about Lamnia. I'm glad to hear they support their customers.
 
Ante Vukorepa said:
Update:

Had an email chat with Ilya, he doesn't want me to copy/paste the emails (too self conscious about his writing), but is totally fine with me updating in my own words.

Long story short - i'm sending the old knife back for an autopsy, and Olamic will be making a new knife for me at the same time, in the next week's batch. Ilya was also kind enough to let me do some changes to the configuration at no extra charge. I offered to pay for any differences in the config / work required, but he refused and said it was in the price already paid.

He also advised me to change the finish and offered some other very useful durability advice, since i've mentioned i plan on carrying it as an EDC, not keeping it strictly as a shelf queen. After some back and forth, i've settled on a light blast finish, some changes to the pivot hardware (no ano on the pivot itself, only the collar), and a slight change to the inlay.

I offered Ilya a beer or two or something harder if he ever comes to my neck of the woods, and that's about it :)

Now waiting for Lamnia's shipping label.
Click to expand...

now this is how customer service is done. Will definitely buy from Olamic again.
 
I frankly would have been surprised at anything less from Olamic. They really are great at taking care of what they see as still their knives out in there.
 
It looks like a slightly used knife to me. If you paid for a new knife, I would definitely get in touch with the dealer.
 
You could hold the Kentucky Derby in that gap between that timascus and the scale and still have room left for 2 college football games. Yikes. I'd return it.
 
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