A story of a bad Whippersnapper and awesome customer care

Got a reply from Lamnia:

 

Got an email from Ilya!

Lamnia forwarded my message to them, as they said they would.
Things are getting taken care of by Olamic, with shipping going through Lamnia.
I should be getting a return label from Lamnia some time soon.

I asked Ilya if i can post his message here, as i think people should see the customer care they put out, even for people who are overseas, but i'm not posting anything until i get that permission.

 

They are.
That's what i said (or i think i did, it's late and i'm on my third beer )

The return and the new knife will be shipped through Lamnia.
Everything else is handled by Olamic.

Which is awesome, because it means I don't get the hassle of dealing with customs!

 

Update:

Had an email chat with Ilya, he doesn't want me to copy/paste the emails (too self conscious about his writing), but is totally fine with me updating in my own words.

Long story short - i'm sending the old knife back for an autopsy, and Olamic will be making a new knife for me at the same time, in the next week's batch. Ilya was also kind enough to let me do some changes to the configuration at no extra charge. I offered to pay for any differences in the config / work required, but he refused and said it was in the price already paid.

He also advised me to change the finish and offered some other very useful durability advice, since i've mentioned i plan on carrying it as an EDC, not keeping it strictly as a shelf queen. After some back and forth, i've settled on a light blast finish, some changes to the pivot hardware (no ano on the pivot itself, only the collar), and a slight change to the inlay.

I offered Ilya a beer or two or something harder if he ever comes to my neck of the woods, and that's about it

Now waiting for Lamnia's shipping label.

 

Not blaming this on anyone.
Shit happens.

The important part is - both Lamnia and Olamic jumped at the chance to fix it and were super responsive and nice.