A story of a bad Whippersnapper and awesome customer care

Got another email from Ilya, this time with photos of the replacement (customized) knife and asking if i'm ok with it.
Gonna post one of the photos cause it looks REALLY nice, hope it's kosher to do so before i actually have it in my hands and even though it's not my photo...

ElkOzxM.jpg
 
Ante Vukorepa said:
Got another email from Ilya, this time with photos of the replacement (customized) knife and asking if i'm ok with it.
Gonna post one of the photos cause it looks REALLY nice, hope it's kosher to do so before i actually have it in my hands and even though it's not my photo...

ElkOzxM.jpg
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Wow! That’s incredible, glad to hear this worked out better than expected :cool:
 
I will never own an Olamic. That is in no way derogatory against the product. Just not my gig. But I've enjoyed this thread and am really glad to see a company taking care of their customers. I thank the OP for his initial approach and subsequent follow-ups. All too often people just complain and then never report the resolution or attempts at it.

:thumbsup:
 
Eli Chaps said:
I will never own an Olamic. That is in no way derogatory against the product. Just not my gig. But I've enjoyed this thread and am really glad to see a company taking care of their customers. I thank the OP for his initial approach and subsequent follow-ups. All too often people just complain and then never report the resolution or attempts at it.:thumbsup:
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Yes... ↑↑↑ this. Most of the time, these are threads about hurt feelings, whining, and how to get satisfaction. They are often couched under the veil of letting other know to "beware" and rants about the decline of a company or product based on their one knife.

As a businessman myself, I always appreciate the opportunity (before someone takes to their phone with social media) to correct a mistake or error.

Robert
 
Ante Vukorepa said:
, hope it's kosher to do so before i actually have it in my hands and even though it's not my photo...
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Nooo you will jinx it !

Just kidding of course, the knife is beautiful. Kudos to Olamic for going the extra mile for their customers. Enjoy your knife, my euro brethren !
 
So did you get a used knife from Lamia or a poorly made one from Olamic? 'Cause if it was a poorly made one, that sux and although you got what you wanted that original product was disgraceful no matter that it was replaced.
 
When you order direct, they build the knife, send photo's and when you're happy you pay, if not there's no commitment.

Great business model IMO.

That's a real nice WS your ending up with (at least in appearance)! The satin rubbed blade and pivot collars are sweet! When it's in your paws let us know how you like it.

A WS and Soloist will be #6 & 7 for me, planning on a March builds. My 12 yo kids are going to spec them out, WS for my boy and the Soloist for his twin sister. She's the one that talked me into Soloist. It wasn't really on my radar but honestly Olamic wasn't on my radar until I pulled the trigger, not typically my aesthetic but after my 1st 247 I was enamored with them.

Glad you're going to be happy :)
 
scottyj said:
Used knife. Ray Charles can see that. Contact seller about issues. Good luck. :thumbsup:
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kylemiller said:
You could hold the Kentucky Derby in that gap between that timascus and the scale and still have room left for 2 college football games. Yikes. I'd return it.
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LOL! I love these kind of timely comments. Did you guys read the thread?

brownshoe said:
So did you get a used knife from Lamia or a poorly made one from Olamic? 'Cause if it was a poorly made one, that sux and although you got what you wanted that original product was disgraceful no matter that it was replaced.
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No matter the maker or company, a lemon can slip through the cracks. Disgraceful is a strong word. With this standard of grace, no doubt your favorite maker/company has also acted disgracefully.

Still, I'd put my money on the dealer making the error here. That said, it doesn't really matter. Errors are going to happen. It is inevitable in life. How those errors are handled speaks to the true nature of those involved, and it looks to me like all 3 parties handled this with grace.
 
craytab said:
LOL! I love these kind of timely comments. Did you guys read the thread?


No matter the maker or company, a lemon can slip through the cracks. Disgraceful is a strong word. With this standard of grace, no doubt your favorite maker/company has also acted disgracefully.

Still, I'd put my money on the dealer making the error here. That said, it doesn't really matter. Errors are going to happen. It is inevitable in life. How those errors are handled speaks to the true nature of those involved, and it looks to me like all 3 parties handled this with grace.
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Nope. Just the first page.
 
Skip the gratuities - how’s the knife? Although they are fantastic!
 
Knife's awesome, and pretty much flawless.
Had a brief moment of panic when it wouldn't lock up the first open or two, but then it wore in and started locking up perfectly.

Action's smooth as butter, and noticably better than the original knife too.
The original one had a slightly gritty feel to it, this one is just perfectly smooth, with just the right amount of detent.

Blade came sharp enough out of the box that (please don't cringe) i can slice transparent flakes of skin off the tips of my fingers (they're slightly callused, it's fine, trust me).

No blemishes, scratches, or issues of any kind.
Even the blade satin finish is finer and more even than the original!
 
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