All That Is Survive! Knives, Post Here Reopened

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McVeyMac said:
A little communication goes a long way. It sounds like Guy had some very serious challenges that he was faced with. He likely was in crisis mode, and focussed on getting past the challenges as best he could. He chose to get knives out to customers as quickly as possible, and chose not to communicate on this forum. Probably not a bad decision as customers would be more satisfied with a knife in hand than they would empty words posted on a forum. If he was posting here all the time, people would have faulted him for wasting time here instead of making knives.

However, establishing systems to communicate with customers and manage customer expectations is paramount in any business, this one included.
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:thumbup: Well put! We all have to remember that the issue was never the quality or even the wait times. It was the lack of just about any communication, which left many customers feeling very concerned since they had money tied up (especially the pre-order customers). Guy provided us an explanation which is really all most folks were asking for.

That being said.......

willythekid said:
I was waiting for a gloating post like this... rather surprised it took so long. :rolleyes:
Guy's actions yesterday was a nice start in repairing his customer service with those of us who have been unhappy but it is far from a perfect fix. He told us about issues with his business, which while sucking for his company, shouldn't have had anything to do with his customer service or his customer's outstanding orders. Time will tell if that update was a one-time thing or part of his new norm...
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......Willy is correct here. While I still believe we are all a pretty understanding, forgiving and supportive bunch, Guy will have to keep this up. I like to believe he will since it looks like the worst of those problems he outlined are behind him (along with the pre-orders :) ).

I'm sure we all would love to return this thread to a blade centric one, rather than focus on service issues, and I see some of us have already started. :D
 
I'm trying to decide between the GSO 10 and Scrapyard sykco 1111. i'm well aware on both steels and quality. what i need to know is chopping ability. opinions?
 
My 1111 just came in. I'll try and test out this weekend. And let you know how I like it. My GSO 10 is awesome so far.
 
chambelona59 said:
I find it hilarious how the thread is suddenly whistling a completely different tune.
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The maker stepped in and addressed the problems. He's stated emphatically that he's working hard to update his marketing approach, fulfill orders and continue forward.

The people who love the knives, still love the knives.

The people who really want the knives but had issues with customer service, are relieved to see the maker address their concerns.

The people who like the knives but have been hesitant to order one, are reserving judgement re:customer service until they see how it goes in the future.

The people who admire the knives but had serious questions about the business plan (namely, me) are pleased to see the maker addressing their concerns, and wish him well.

I don't see any controversy, humor, "whistling a different tune" or drama in any of that. :confused:

Again, as a competitor, I've learned a lot from this thread. Some have opined that, as a competitor, I should never have commented on this saga at all, because doing so just makes me look like I'm bad-mouthing someone else's knives or livelihood. I guess that's in the eye of the beholder.

I sincerely wish Guy the best, and on the whole I find this whole thing extremely encouraging... it's clear to me that a lot of people want good knives at fair prices, and someone that's willing and able to provide good knives can make an honest living at it. :thumbup:
 
james terrio said:
The maker stepped in and addressed the problems. He's stated emphatically that he's working hard to update his marketing approach, fulfill orders and continue forward.

The people who love the knives, still love the knives.

The people who really want the knives but had issues with customer service, are relieved to see the maker address their concerns.

The people who like the knives but have been hesitant to order one, are reserving judgement re:customer service until they see how it goes in the future.

The people who admire the knives but had serious questions about the business plan (namely, me) are pleased to see the maker addressing their concerns, and wish him well.

I don't see any controversy, humor, "whistling a different tune" or drama in any of that. :confused:

Again, as a competitor, I've learned a lot from this thread. Some have opined that, as a competitor, I should never have commented on this saga at all, because doing so just makes me look like I'm bad-mouthing someone else's knives or livelihood. I guess that's in the eye of the beholder.

I sincerely wish Guy the best, and on the whole I find this whole thing extremely encouraging... it's clear to me that a lot of people want good knives at fair prices, and someone that's willing and able to provide good knives can make an honest living at it. :thumbup:
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My personal experience:
Last July 4th I purchased my GSO 4.1 with Guys generous holiday discount making the knife less than $190.00, plus a spare set of orange G10 scales also with Guys generous holiday discount making them less than $17.00.
I received both within seven (7) days.
I personally spoke to both Guy and Ellie via the telephone, both were nothing but professional and spent approximately 10-15 minutes talking to me.

This is what I base my thoughts and experience/s on: actual contact and actual experience using/owning the product, talking to the owner and employees.
Not based on hear say ("he may be going bankrupt" etc. etc. etc.), or people panicking in text, like children that have had their toy/ s suddenly taken away.
There are 14 pages in this thread... many with imagined projections of what Guy "is doing" etc.
Sure, no one likes zero communication, but the upset panicked ones would absolutely have been better off and wiser to simply call or write and say:
"I'm not at all happy with no communication and how things are going, please issue me a refund ASAP, thank you."
 
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chambelona59 said:
My personal experience:
Last July 4th I purchased my GSO 4.1 with Guys generous holiday discount making the knife less than $190.00, plus a spare set of orange G10 scales also with Guys generous holiday discount making them less than $17.00.
I received both within seven (7) days.
I personally spoke to both Guy and Ellie via the telephone, both were nothing but professional and spent approximately 10-15 minutes talking to me.

This is what I base my thoughts and experience/s on: actual contact and actual experience using/owning the product, talking to the owner and employees.
Not based on hear say ("he may be going bankrupt" etc. etc. etc.), or people panicking in text, like children that have had their toy/ s suddenly taken away.
There are 14 pages in this thread... many with imagined projections of what Guy "is doing" etc.
Sure, no one likes zero communication, but the upset panicked ones would absolutely have been better off and wiser to simply call or write and say:
"I'm not at all happy with no communication and how things are going, please issue me a refund ASAP, thank you."
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First off, your experience why Survive! is a very rare one. If everyone got their knives in a week this would be a much different thread. Secondly, people can have an opinion on something without actually using or owning it. I have never been "panicked" about where my money was or that I couldn't get back if I wanted a refund. This is not the same as my being upset that the knife I ordered (prepaid BTW) has constantly gone over schedule with little to no communication as to why.
 
chambelona59 said:
My personal experience:
Last July 4th I purchased my GSO 4.1 with Guys generous holiday discount making the knife less than $190.00, plus a spare set of orange G10 scales also with Guys generous holiday discount making them less than $17.00.
I received both within seven (7) days.
I personally spoke to both Guy and Ellie via the telephone, both were nothing but professional and spent approximately 10-15 minutes talking to me.

This is what I base my thoughts and experience/s on: actual contact and actual experience using/owning the product, talking to the owner and employees.
Not based on hear say ("he may be going bankrupt" etc. etc. etc.), or people panicking in text, like children that have had their toy/ s suddenly taken away.
There are 14 pages in this thread... many with imagined projections of what Guy "is doing" etc.
Sure, no one likes zero communication, but the upset panicked ones would absolutely have been better off and wiser to simply call or write and say:
"I'm not at all happy with no communication and how things are going, please issue me a refund ASAP, thank you."
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Because there was next to no communication, perpetually broken delivery timelines, and vague references to a cross-country move - all while constantly pushing new designs and pre-orders before fulfilling previously paid-for commitments.

I've supported Guy from the beginning, before he even began "mass" producing his knives. I've been buying his knives since 2012 and have owned up to eight of them - six of which were pre-orders. I've been satisfied with the knives I eventually received and the occasional interactions via email I've had with Guy and his company. I've been less satisfied with the issues that have been discussed - most especially the broken delivery promises with very infrequent turning into no explanations. So, that's MY personal experience.

The growing issues had me very concerned. Not so much for my money, I've always been more-or-less confident that he would (eventually) deliver. My concern, and I think that of many here, was that the issues I listed above would overwhelm him and cause his budding business to fail. More than anything, I saw pleas for Guy to take positive and, hopefully, proactive steps to mitigate the growing concern, unrest, and negative perceptions which could result in his very real failure.

It seems that may have begun to occur. I think Guy's response here was a great FIRST step toward that, and I'm happy - for him - to see it. Time will tell, but I truly hope he succeeds - and I believe most people do.

I'm glad your experience was positive, but don't presume to dismiss the valid concerns of others - especially with a snide picture of a submissive puppy.
 
Remember this simple sentence:
"I'm not at all happy with no communication and how things are going, please issue me a refund ASAP, thank you."
 
Wow, you're dense. For the most part, people don't want refunds. They want their knives, paid for in full, AS PROMISED or with a reasonable explanation if delayed.

Beyond that, they want to see Guy "survive" and continue producing what most agree are quality knives.

Thanks for telling me what to think and how to act, not sure how I'd form my own opinion if not for you.
 
chambelona59 said:
Remember this simple sentence:
"I'm not at all happy with no communication and how things are going, please issue me a refund ASAP, thank you."
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I wonder if you'd feel all calm and polite in a similar situation. You take your wife out for a nice anniversary dinner. You order an amazing meal, and you're already thinking about how amazing that steak will taste. Thirty minutes go by, and no contact from the server. 45 minutes goes by and your server tells you, just a few moments longer. An hour and fifteen minutes goes by, and you still don't have your food.

Are you sitting there telling us that you'd just calmly decline to pay for your drink (in essence asking for a refund of your time wasted), and you'd just walk out? You wouldn't be irritated? You wouldn't put up a frank description of your time on Yelp or wherever?

Gotta love people who can sit there and armchair quarterback other peoples' situations.
 
This thread should be closed. It's not about survive! Knives products anymore. I see the complaints as trolling and no matter how much a member or even Guy himself explains the issues, there's always a cry baby.
 
Agreed. I think people have had a fair chance to voice their opinions. If there's anything else I feel you should give Guy a call as I don't see how anyone can contribute any more than what's already been written. Let's get back to discussing knives. I'm sure that's what most people are here for.
 
knife chop said:
This thread should be closed. It's not about survive! Knives products anymore. I see the complaints as trolling and no matter how much a member or even Guy himself explains the issues, there's always a cry baby.
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chambelona59 said:
I find it hilarious how the thread is suddenly whistling a completely different tune. :p

SubmissiveSabinAlley.jpg
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Yes, I agree - let's go back to discussing the knives and hope there are knives made to discuss.

IRT to trolling, I'd take a look at yourself and this pic - both good examples.
 
AZ2AK said:
Wow, you're dense. For the most part, people don't want refunds. They want their knives, paid for in full, AS PROMISED or with a reasonable explanation if delayed.

Beyond that, they want to see Guy "survive" and continue producing what most agree are quality knives.

Thanks for telling me what to think and how to act, not sure how I'd form my own opinion if not for you.
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I'm not telling you how to think, act, or anything re: forming your opinion, if any member of the forum chooses to complain and whine page after page in any thread or forum, that's their prerogative.
However to project and/or imagine things like what if they are going into bankruptcy, maybe they are this, maybe he is that, if he doesn't do this then his business will do that is just adolescent in my opinion of which I am entitled to.
Page after page of the same thing, why keep waiting and whining, if someone is so upset just simply ask for a refund .
I am not "lucky" that I received what I purchased, I received the products, no luck involved.

It never ceases to amaze me that if one or more people in any particular thread, in any particular forum happen to have a complete difference of opinion as to what is stated in previous pages in any thread and voice their opinion or opposite experience, those people get set upon if not in agreement with the pack.

@ AZ2AK, Sir, what you interpret as snide is your opinion.
I trained Dogs in the military from 1969 - 1975, the similarity between aggressive and passive/submissive human behavior will always be apparent to me in daily life.
Re: post #476 that post shows an animated .Gif, I agree with the message.

Far be it from me to tell anyone how to act, or to form an opinion.
 
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chambelona59 said:
I'm not telling you how to think, act, or anything re: forming your opinion, if any member of the forum chooses to complain and whine page after page in any forum, that's their prerogative.
However to project and/or imagine things like what if they are going into bankruptcy, maybe they are this, maybe he is that, if he doesn't do this then his business will do that is just adolescent in my opinion of which I am entitled to.
Page after page of the same thing, why keep waiting and whining, if someone is so upset just simply ask for a refund .
I am not "lucky" that I received what I purchased, I received the products, no luck involved.

It never ceases to amaze me that if one or more people in any particular thread, in any particular forum happen to have a complete difference of opinion as to what is stated in previous pages in any thread and voice their opinion or opposite experience, those people get set upon if not in agreement with the pack.

@ AZ2AK, Sir, what you interpret as snide is your opinion.
I trained Dogs in the military from 1969 - 1975, the similarity between aggressive and passive/submissive human behavior will always be apparent to me in daily life.
Re: post #476 that post shows an animated .Gif, I agree with the message.

Far be it from me to tell anyone how to act, or to form an opinion.
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Well - in regard to the bold - you and I agree, otherwise not so much but I'll let it lie at this point.
 
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