All That Is Survive! Knives, Post Here Reopened

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Quiet said:
Nope, you'd be wrong. I don't actually think you're Guy from Survive Knives, because if you were Guy, your posts here would (ideally) have been an apology for keeping people waiting and in the dark for his products. I merely asked you that to poke you a little, pretty much in response to your attempts at poking others with all these assertions that everyone "complaining" is only doing so to "control the tone of the thread". I don't think anyone here is saying "OMG Don't buy from Survive Knives!!! They're terrible, and Guy is secretly an enemy spy, here to sow discord with terrible weapons like Long Wait Times of Doom and Communications Blackout of Apathy!!!"

No one has told anyone here not to buy from Guy. Some, like myself, have said that we will not buy from Guy, because we don't appreciate his current business practices. And that's all. And let me be clear on my position. A company CAN have long wait times for a product, or bad communication....but not both. I've ordered knives from companies before, and I never even got so much as a confirmation email. But that wasn't an issue, when my knife arrived on my doorstep the next week. I've had (and currently have on order) knives that will have long wait times...but those times were clearly communicated to me, by a knife-maker with good (and prompt) communication flow skills.

That's all. So, let's keep things in perspective. I mean, look at the title of this thread: "All That Is Survive! Knives, Post Here Reopened". Why was it locked in the first place? Were people just smack-talking SK and Guy, or were they customers who were pissed because Guy's not a great businessman? I don't know, and don't care. All I know is what I've said. I won't be buying from Guy, but I sincerely and wholeheartedly wish those who do all the best.

Now then, I'm shelving this, because neither of us are the focal point of this thread. Good day.
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You really need to get you facts right before you speak. The reason the last thread was closed was because people were asking if users wanted to sale an where to get an buy Survive Knives at over an over. The Admin warned posters more then once that the thread wasn't the place to post that stuff at and then the Admin locked it.
 
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I wonder how many of you have ever started a business ? I sent email directly to Guy commenting about his direction. He'll look back some day and add up his mistakes and his good ideas ! There is a Spyderco video where he gives the history of his company .It's very interesting .Today BTW it's much more difficult to start a company with ever restricting rules ,ever more greedy politicians wanting to bleed you dry.
Take a look at Richard Cabela [recently passed on] and his brother .They certainly did things right !! Guy's moving to bigger quarters, lesser costs are part of making important business changes.

I've had my 4.1 used it ,and I'm happy with it .It's a keeper . Be patient .
 
I do think a few have been a bit too opinionated. I felt I had a little bit of a complaint with my situation but Guy and the team treated me VERY WELL and communicated quickly. I'm happy how things turned out and I'm happy to be along for the ride. I wish Guy well and I'm confident good things will come with his persistence! I don't have anything bad to say.

I really need to get out and put some miles on my new GSO. I'm super thrilled with it! :)
 
survive-gear said:
Sooo, why can't you have your money back? If you have a preorder that hasn't delivered and you wanted a refund, you can certainly do that. Nobody is being held hostage here and we've issued refunds to the few people who've asked. Just email workshop@surviveknives.com if you have an open order and Ellie or Josh will promptly get you squared away.

-Guy
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I'm guessing you won't be hearing from Mr. Bark River. :p

Thanks for the updates Guy.
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crazyfingers said:
You really need to get you facts right before you speak. The reason the last thread was closed was because people were asking if users wanted to sale an where to get an buy Survive Knives at over an over. The Admin warned posters more then once that the thread wasn't the place to post that stuff at and then the Admin locked it.
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What facts was I stating? I was asking a question. You may want to check the difference between asking a question and stating a fact before you speak. Thanks.
 
Guy, well done on your response. I am sincerely sure that your customers will be encouraged by your rededication to growing your business after what sounds like some very nearly catastrophic internal issues with this bad business partner. I wish you all the best, and hope your move goes smoothly.
 
Kudos to you, Guy. I had to laugh a bit...on the "money-back" post...
I suspect that it's a mistake to take you for granted...
 
Glad to hear things are going well and congrats on the new place. I've worked for startups so I feel your pain. I get that people want to have their expectations managed, but even the largest of corporations have a very difficult time doing so. I manage my own expectations in much of life and know that small businesses need extra time typically. I am familiar with your situation and I want to support American business people. When you get me my 3 x 3.5s I will get them. We are excited to get your creations in our hands and run them through our paces. And maybe create a list of supporters that are willing to put up the funds and wait extended periods in order to ensure they get the first of you new creations. I'll sign up if you let me. Thanks Guy!
 
I think that Guy's actions today have turned the tables on his customer service concerns that certain members on bladeforums have brought up... even though nothing has changed other than the fact that Guy has put his side of the story out there. As a skeptic of his business practices, I think this is a huge improvement. I am making an assumption, but I think that the bad press that Survive! was getting off of certain posters of bladeforums kept him from posting here. As an early adopter of his knives, I thought he would keep working with the great reviews he got here, which were a plenty after we got our hands on the GSO-10. I hope Guy pokes his head in here every once in a while... we love good knives that come with the same service. Ask Ethan... Ask Sal... good people are loyal to good products. Good products that come with good customer service.
 
Tixx said:
Glad to hear things are going well and congrats on the new place. I've worked for startups so I feel your pain. I get that people want to have their expectations managed, but even the largest of corporations have a very difficult time doing so. I manage my own expectations in much of life and know that small businesses need extra time typically. I am familiar with your situation and I want to support American business people. When you get me my 3 x 3.5s I will get them. We are excited to get your creations in our hands and run them through our paces. And maybe create a list of supporters that are willing to put up the funds and wait extended periods in order to ensure they get the first of you new creations. I'll sign up if you let me. Thanks Guy!
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I second that!!!! Wheres the list ill sign up also.
 
Great post Guy! I'm really impressed with their products and the fact that they're growing so quickly. Makes me have second thoughts about selling my gen 1 GSO-10. It's kind of awesome to think I have one of the first runs of what I'm sure is going to be a classic design.
 
My gso 10 and gso 6 are replacing my esee junglas and 6... Which have been in use for 3 or more years now. That says a lot about these blades. I volunteer in search and rescue, and I build trails in Washington state for a living. The 6 is going to be my constant companion this summer while building trail in the mountains 8 days at a time. Superb knives guy.
Ian
 
I find it hilarious how the thread is suddenly whistling a completely different tune. :p

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A little communication goes a long way. It sounds like Guy had some very serious challenges that he was faced with. He likely was in crisis mode, and focussed on getting past the challenges as best he could. He chose to get knives out to customers as quickly as possible, and chose not to communicate on this forum. Probably not a bad decision as customers would be more satisfied with a knife in hand than they would empty words posted on a forum. If he was posting here all the time, people would have faulted him for wasting time here instead of making knives.

However, establishing systems to communicate with customers and manage customer expectations is paramount in any business, this one included.
 
Thanks for updating us Guy. I don't post here nearly as much as I used to, and in fact, checking this thread is the only reason I've been here the last few times, but not having a Facebook, Twitter or Instagram account, I appreciate you making the effort here.

I'm waiting on a 3.5 and have been a bit impatient here and there, but mostly just because it seems like 6 months is a long time compared to what I waited for the others I pre-ordered. But understanding what you've been dealing with helps and I'll continue to patiently wait!

Keep up the good work (ethic) and all the best on your move. I'm very slightly jealous, Idaho must be second ONLY to South Carolina! ;)
 
chambelona59 said:
I find it hilarious how the thread is suddenly whistling a completely different tune. :p
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I was waiting for a gloating post like this... rather surprised it took so long. :rolleyes:
Guy's actions yesterday was a nice start in repairing his customer service with those of us who have been unhappy but it is far from a perfect fix. He told us about issues with his business, which while sucking for his company, shouldn't have had anything to do with his customer service or his customer's outstanding orders. Time will tell if that update was a one-time thing or part of his new norm...
 
Sulaco said:
Thanks for updating us Guy. I don't post here nearly as much as I used to, and in fact, checking this thread is the only reason I've been here the last few times, but not having a Facebook, Twitter or Instagram account, I appreciate you making the effort here.

I'm waiting on a 3.5 and have been a bit impatient here and there, but mostly just because it seems like 6 months is a long time compared to what I waited for the others I pre-ordered. But understanding what you've been dealing with helps and I'll continue to patiently wait!

Keep up the good work (ethic) and all the best on your move. I'm very slightly jealous, Idaho must be second ONLY to South Carolina! ;)
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The last statement is true
Thomas
 
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