Almost a Month to get a refund??

[majen]

I bought a knife from Smokey Mountain Knife works last month, didn't like it so I sent it back. After spending a good half hour filling out return slips and packing it up, I shipped it out USPS Priority. They received the Knife 12-21-16. I called them about a week later to make sure they did indeed receive my return since I did not receive an email saying I'd be refunded. After a twenty minute phone call they did confirm that they had my return but it could take up to 2 -4 weeks to get a refund Meanwhile I had another knife in my SMW knife cart that I was planning on purchasing once I was refunded. They knife I sent back was well over $200 and they knife in my cart was about the same price. So for almost three weeks now I receive an email from SMW every couple of days reminding me I have a knife in my cart, yet I do not have my refund. Finally I received and email on the 1-12-17 stating I had been refunded, yet here we are on 1-18 and the money has yet to back on my credit card. There is no way I'd ever do business with them again. Waiting almost a month for a refund is unacceptable. :thumbdn:

 

[-Corey-]

I personally think sending a knife back, simply because you didn't like it, is unacceptable. It was very generous of them (or any other retailer) to let you do that. Waiting a month for a refund sucks, but consider the alternative...sell it for a loss. Could take even longer to find someone willing to buy it from you.

 

[Knurling_turtle]

You should have spoken to someone on the phone who could have processed the return as an exchange almost as soon as they were able to inspect the knife you returned. Done and done.



I don't understand these kinds of threads.

Do you want advice about how to proceed because you've exhausted every avenue open to you?
Are you trying to warn others about what you perceive as an unreasonable return and refund practice?
Are you worried about actually getting the refund?
Are you trying to shame the company into processing the refund in a timely fashion?

 

[palonej]

I personally think sending a knife back, simply because you didn't like it, is unacceptable. It was very generous of them (or any other retailer) to let you do that. Waiting a month for a refund sucks, but consider the alternative...sell it for a loss. Could take even longer to find someone willing to buy it from you.

I can't understand this garbage either Corey.
Buy it to see IF you like it???? Nothing wrong with knife???? Keep it or sell it.
On top of that.......OP is complaining about the refund taking some time??
Entitled much??
Also, this knife will now be sold as new to some other poor knife knut???
Sucks all around and I can SE why there would be a re stocking fee.
Ugh
Joe

 

[Rusty_shackelford]

i don't see in OPs post where he said he bought it to see "IF" he liked it. i think he just stated he didn't like it after buying it. I dont think there's anything wrong with returning a product you're unhappy with.

I can't understand this garbage either Corey.
Buy it to see IF you like it???? Nothing wrong with knife???? Keep it or sell it.
On top of that.......OP is complaining about the refund taking some time??
Entitled much??
Also, this knife will now be sold as new to some other poor knife knut???
Sucks all around and I can SE why there would be a re stocking fee.
Ugh
Joe

 

[-Corey-]

I feel like if I want to "try" a knife, I find it locally to get it in hand and see if I like it. If I can't find it locally, I may decide to "buy" it online. Many retailers will allow a customer to return a knife they are unhappy with, and that's their prerogative, but i don't think it should be an expectation every time a person buys something. It was a courteous thing for them to let him return the knife, but they're taking a while to process the refund. I'd call it a wash, not a completely negative experience.

 

[Thin-Slice]

I personally think sending a knife back, simply because you didn't like it, is unacceptable.

I completely disagree after all how would you know if you like the knife (or any item for that matter) or not. I would never purchase any item that is over $100 without knowing I can return it for a full refund (maybe minus the shipping charge). I will not buy if the retailer charges a 10-15% restocking fee as for some items like $400+ that fee is simply put outrageous. I mean after a few restockings you got the full price of the item. A buyer should be satisfied with the item they are purchasing, I am talking about Brand New Item from a supplier, not used/secondary market. One of the reason I only buy from websites I know have a hassle free and quick refund policy. I have dealt with many but the best imo is KnifeCenter.

As far as Credit Cards I know a bit more. If I was to refund you the money today it can take up to a week or so to be noted on your credit card. Just the way they are nothing you can do about it. However, If you get an email from supplier that you got a refund and then a week later it does not show up on your account I would call and open up a claim with credit card. But first check what the time frame is not sure if all are 7 days.

 

[straightwalls]

I don't see any reason to jump on the OP for returning a knife that didn't meet his expectations, such is life in our ever increasing mail order world. No one should be stuck with a product they genuinely don't like because the retailer may be inconvenienced by a return, and there is absolutely no reason for a refund to require weeks to process.

That being said, I don't have any sympathy for those who seem to be so frequently disappointed with products that they are using return policies regularly, if your expectations are exceptionally high then you better stick to buying in person or you are abusing the good faith of these retailers in a similar way to the folks who always insist on sending their food back when eating out do.

 

[-Corey-]

I don't see any reason to jump on the OP for returning a knife that didn't meet his expectations, such is life in our ever increasing mail order world. No one should be stuck with a product they genuinely don't like because the retailer may be inconvenienced by a return, and there is absolutely no reason for a refund to require weeks to process.

That being said, I don't have any sympathy for those who seem to be so frequently disappointed with products that they are using return policies regularly, if your expectations are exceptionally high then you better stick to buying in person or you are abusing the good faith of these retailers in a similar way to the folks who always insist on sending their food back when eating out do.

I wasn't necessarily jumping on the guy about it (I know Joe was a bit more harsh lol, but that entitlement mindset is one of his pet peeves), I was just trying to explain that they did do the OP a favor by accepting a return on what he said was a knife he didn't like. He inconvenienced them with that return and they inconvenienced him with a slow refund. I'm not going to try and persuade you that your way of thinking is wrong, it's just different than mine. When I "buy" something, unless it's defective, I accept it for what it is. If I'm unhappy with it for some other reason I may choose to sell it or give it away, not gonna send it back to the retailer because I have buyers remorse.

 

[straightwalls]

I wasn't necessarily jumping on the guy about it (I know Joe was a bit more harsh lol, but that entitlement mindset is one of his pet peeves), I was just trying to explain that they did do the OP a favor by accepting a return on what he said was a knife he didn't like. He inconvenienced them with that return and they inconvenienced him with a slow refund. I'm not going to try and persuade you that your way of thinking is wrong, it's just different than mine. When I "buy" something, unless it's defective, I accept it for what it is. If I'm unhappy with it for some other reason I may choose to sell it or give it away, not gonna send it back to the retailer because I have buyers remorse.

I see your point and it's a fair one, I am reluctant to return products unless there is something really wrong or undisclosed, but I have done it on two occasions over the years. I will add that the retailers were prompt and courteous with the returns and were ones I never hesitated to deal with again in the future, it's a relationship, and there should be a give and take from both sides.

 

[folder geek]

IMO I dont think the OP did anything wrong. If he hacked down a tree or tried to butcher a pig with the knife then send it back then there's a problem.
Holding onto somebody's money for a month is a problem.

I always return things to online retailers. Especially when it comes to clothes or shoes. You just dont know how they are going to fit until you are able to actually try them on.
I dont see how buying a knife online is any different if it is one that you have never handled before.

I personally think unless otherwise stated by the seller the purchaser should be able to return something regardless of the reason.

Just my 2 pennies.
Cheers

 

[-Corey-]

Maybe it is acceptable from a retailers standpoint. I've never been in that position to get their perspective on the whole thing. Like I said, I just shop locally if I wanna try something out first.

 

[palonej]

I don't know.......just doesn't seem right to me. Like I said before, what is the retailer expected to do with that knife??? Sell it as new.....it isn't any more. Do we know what he did with the knife before returning it??Sell it at a reduction??? Not fair to the seller because someone didn't like what he chose to buy.
Spoken to a few retailers that say this seems to be happening a lot.
I just don't agree with ordering something without doing the research beforehand. Then expecting the seller to take it back when there is no flaw.
Just my O.
Joe

 

[majen]

I would much rather buy in person if that was an option, but where I live all we have are walmarts with kershaw blurs. I literally returned the knife the same day I received it and I sent it USPS Priority at my own expense. The point of this thread was to let others know if you are use to the great customer service and receiving a refund in 3-5 days from places like Amazon you'll be in for a long wait with Smokey Mountain Knife works...

 

[JohnWE]

I don't know.......just doesn't seem right to me. Like I said before, what is the retailer expected to do with that knife??? Sell it as new.....it isn't any more. Do we know what he did with the knife before returning it??Sell it at a reduction??? Not fair to the seller because someone didn't like what he chose to buy.
Spoken to a few retailers that say this seems to be happening a lot.
I just don't agree with ordering something without doing the research beforehand. Then expecting the seller to take it back when there is no flaw.
Just my O.
Joe

What if the retailer offers a no questions asked return policy?

Seems like the company in question agreed to accept the return so why the delay in giving the refund?

 

[HappyDaddy]

I still have knives that I didn't like as much as I hoped when I actually got them in my hands, some of them in the $350 range. As long as there wasn't anything "wrong" with them, I didn't feel right about returning them. That said, I don't see it as inappropriate to return a non-defective knife that doesn't make one happy, as long as the buyer is willing to pay a restocking fee.

 

[AF1928]

I have no problem returning a knife to an online retailer if their stated policy is to take back knives they've sold.......in whatever their determined timeframe is. I do think the amount of time it has taken to refund the actual funds is excessive.....unless there is something on their website or disclaimer that states it will take this long. Overall, I think the OP was just giving more of a heads-up regarding a seller that was subpar in his opinion......it is possible that further information regarding SMKW's policies might clear up some confusion and strengthen the OP's position. I think we're conflating Bladeforums policy of not accepting "buyers remorse" for knife returns vs. a larger online retailers policy......

I bought a knife from Smokey Mountain Knife works last month, didn't like it so I sent it back. After spending a good half hour filling out return slips and packing it up, I shipped it out USPS Priority. They received the Knife 12-21-16. I called them about a week later to make sure they did indeed receive my return since I did not receive an email saying I'd be refunded. After a twenty minute phone call they did confirm that they had my return but it could take up to 2 -4 weeks to get a refund Meanwhile I had another knife in my SMW knife cart that I was planning on purchasing once I was refunded. They knife I sent back was well over $200 and they knife in my cart was about the same price. So for almost three weeks now I receive an email from SMW every couple of days reminding me I have a knife in my cart, yet I do not have my refund. Finally I received and email on the 1-12-17 stating I had been refunded, yet here we are on 1-18 and the money has yet to back on my credit card. There is no way I'd ever do business with them again. Waiting almost a month for a refund is unacceptable. :thumbdn:

 

[d.r.h.]

I have no problem returning a knife to an online retailer if their stated policy is to take back knives they've sold.......in whatever their determined timeframe is.

Which is exactly what Smokey Mountain's policy is:

"You can return or exchange SMKW merchandise for up to 30 days from the date of purchase - for any reason - no questions asked."

 

[AF1928]

Thanks d.r.h. for the update.....that clarifies things for me at least!!

Which is exactly what Smokey Mountain's policy is:

"You can return or exchange SMKW merchandise for up to 30 days from the date of purchase - for any reason - no questions asked."

 

[folder geek]

SMKW also states that for returns;
(this is direcetly from their faq section)

"HAS SMKW CREDITED MY ACCOUNT FOR RETURNED MERCHANDISE?
-
It takes about two (2) weeks to process your return and credit your account. Once credit is applied, it may take some time for the credit to appear on your next statement, depending on your statement's closing date."

So theoretically even though it sucks and took a month to get a return it might happen.
I still would not be happy waiting for a month to get my money back.

Cheers