Almost a Month to get a refund??

folder geek said:
SMKW also states that for returns;

HAS SMKW CREDITED MY ACCOUNT FOR RETURNED MERCHANDISE?
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It takes about two (2) weeks to process your return and credit your account. Once credit is applied, it may take some time for the credit to appear on your next statement, depending on your statement's closing date.

So theoretically even though it sucks and took a month to get a return it might happen.
I still would not be too happy waiting for a month to get my money back.
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Interesting. It takes the same amount of time to process a refund as it does a sale on every POS (point of sale) terminal I've ever used and once the transaction is done the amount is credited to the account within seconds. I have my credit cards set up to alert me via email as well as via text message whenever they're used and a refund goes thru just as fast as a sale when the card is being swiped thru a card reader. Entering the account numbers manually, in the case where the card isn't available takes a few seconds longer but the actual transaction is done almost instantly and I have received credit for returned items while I'm still at the sales counter on the few occasions I return something in person.

I've always found it odd that a company is able to take payments incredibly easy and fast yet that same company takes weeks to refund a payment. Not referring to the retailer in question, just in general.
 
I have always wondered the same thing.....and I'm guessing the OP has/did as well!

JohnWE said:
Interesting. It takes the same amount of time to process a refund as it does a sale on every POS (point of sale) terminal I've ever used and once the transaction is done the amount is credited to the account within seconds. I have my credit cards set up to alert me via email as well as via text message whenever they're used and a refund goes thru just as fast as a sale when the card is being swiped thru a card reader. Entering the account numbers manually, in the case where the card isn't available takes a few seconds longer but the actual transaction is done almost instantly and I have received credit for returned items while I'm still at the sales counter on the few occasions I return something in person.

I've always found it odd that a company is able to take payments incredibly easy and fast yet that same company takes weeks to refund a payment. Not referring to the retailer in question, just in general.
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I SERIOUSLY doubt GSK wants us to only buy knives we can touch and feel. It's a cost of doing business as a retailer. If you want to sell knives mail order then returns are part of the deal. OP did nothing wrong of course. These aren't guns we're talking about. Might as well be books or clothes. Why would there be some draconian policy that an unused, resealable knife cannot be returned? And refunded in a reasonable amount of time?

Without fail, every forum I belong to, when someone is critical of a vendor, someone will attack them. Fair and balanced I guess.

This company was slow perhaps due to the holidays. I'd be frustrated too. I'd also have called them a couple of weeks ago to follow up, which maybe you did.

I for one appreciate the heads up, and I'd never buy a knife from a retailer without a return policy and it is in no way poor taste to use said policy. Whether others like it or not, word of mouth is a powerful force in retail, and the internet, reviews etc are important to a business.

Sharpen, use, carry and return? That's trashy.

Otherwise I can't at all see what the fuss is about, besides a few outlying opinions.


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Well I checked my online banking and at last the $250 bucks has been refunded :)
So Smokey mountain Knife works Received my return on 12-21-16 and I received a refund 1-20-17 :eek:
 
Glad you got your money back.
Even though they say it can take up to 2 wks a month is not okay.
Scratch them off the list.
Respect
 
Thanks for the update and the information.......

majen said:
Well I checked my online banking and at last the $250 bucks has been refunded :)
So Smokey mountain Knife works Received my return on 12-21-16 and I received a refund 1-20-17 :eek:
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Boy, jumping on the OP for returning a knife he was not happy with in accordance to the company's return policy is just wrong IMHO. As long as it was sent back in the same condition (knife and packaging) as he received it, there should be no issue. Of course if one was to make a habit of this and returned 90% of the knives purchased than that would be something different but there is no indication that the OP does this... What is the difference between someone receiving a knife, opening it up for inspection and sending it back the same condition compared to say a retailer like KSF which opens the knife up, handles said knife to take pictures and repackages as new? Both are in the same condition theoretically as from factory. As long as the retailer has that policy I find no problem with using that policy as long as the rules of said policy are followed... It seems to me that the only person who didn't follow the stated policy in this example is the retailer, Smoky Mountain Knife Works.
 
I try and use PP when I can and my AmEx card. Been a member for a long time, and my wife and I use it a ton and we charge a ton on it, but we have to anti up at the end of the month and pay it off every month, which we do. That being said, when I use my AmEx and I send something back that I purchased on it, if the vendor, person or what have tells me I have to wait a month for a refund I just call AmEx and tell them to put a block on the chg.

I learned that when I bought a higher end guitar that arrived broken, neck snapped in half. It was double boxed etc. The boxes showed 0 damage so I can only assume it was done at the warehouse or wherever it was shipped from and the folks packing it said screw it, we'll just send it, buyer will put a claim in and it will get worked out one way or another. It took about 6 weeks for the vendor to work through the claim, which I think was false, with the P.O. I had to anti up the funds for it which was almost a grand if I recall correctly and pay for it cause it showed up on my bill. I finally called AmEx and they told me what I should have done in the first place. So now that is what I do. They are extremely accommodating. keepem sharp
 
I'm the one person who disagreed with the OP. The reason I did so is I am in business and I get sick and tired of delivering exactly what is promised and getting hit with something like this.
I have also run into those wonderful customers that want to negotiate price after the job is done AND they agreed to the price given. This happened to me this week.....maybe that's why I came off harsh in my first response. Did a repair on a walk in freezer with $30,000 worth of frozen meat that was defrosting.....Monday night...at 8:00 PM....outside temp 0* and the unit was on the roof. Spent 2 hours on that roof, found a freon leak. Gave them a price of $650. They agree. I fix it, 13 lbs of R 404A, labor and parts to fix the leak. They gave me $300, after promising to pay in full, and promise the balance the next day. Long story short.....waited till Friday, they complained about the price and I walked away with $500. Nauseating.
My head was not in the correct mood to post.
Sorry bout that. We can all just agree to disagree.
I agree 100% with the guitar example.......but what if it arrived in perfect shape and the buyer wanted to return it for whatever reason? Buyer's remorse?? Wife found out and the claws came out??
Again......sorry......but the whole thing just irks me.
Joe
 
palonej said:
I'm the one person who disagreed with the OP. The reason I did so is I am in business and I get sick and tired of delivering exactly what is promised and getting hit with something like this.
I have also run into those wonderful customers that want to negotiate price after the job is done AND they agreed to the price given. This happened to me this week.....maybe that's why I came off harsh in my first response. Did a repair on a walk in freezer with $30,000 worth of frozen meat that was defrosting.....Monday night...at 8:00 PM....outside temp 0* and the unit was on the roof. Spent 2 hours on that roof, found a freon leak. Gave them a price of $650. They agree. I fix it, 13 lbs of R 404A, labor and parts to fix the leak. They gave me $300, after promising to pay in full, and promise the balance the next day. Long story short.....waited till Friday, they complained about the price and I walked away with $500. Nauseating.
My head was not in the correct mood to post.
Sorry bout that. We can all just agree to disagree.
I agree 100% with the guitar example.......but what if it arrived in perfect shape and the buyer wanted to return it for whatever reason? Buyer's remorse?? Wife found out and the claws came out??
Again......sorry......but the whole thing just irks me.
Joe
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this whole thing could have been shortened to "I'm sorry OP".

to finish with "but the whole thing just irks me" ???

again, what irks you about this?

Did the OP shaft you on the reefer work?

remove your barely relevant personal experiences from this.

so it irks you that the OP used the retailers stated return policy?
 
Rusty_shackelford said:
this whole thing could have been shortened to "I'm sorry OP".

to finish with "but the whole thing just irks me" ???

again, what irks you about this?

Did the OP shaft you on the reefer work?

remove your barely relevant personal experiences from this.

so it irks you that the OP used the retailers stated return policy?
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Double standards irk me. I won't return something, simply because "I don't like it", because I wouldn't want someone returning something to me, simply because "they don't like it". It wastes peoples time and resources. SMKW offers a generous return policy and I view that as a courtesy, not something a person is entitled to. They lent the OP a courtesy but dropped the ball on getting the refund processed in a timely manner. Like I said before, it's a wash in my book, but he chose to come here and bad mouth them, so yes that irks me as well.
 
Returns take time. Consider the fact they received that knife back four days before christmas. Then it is in line first come first served for the return process that should and often does include an inspection to make sure the customer has not tampered woth the knife or swapped it for a fake. And in nearly all cases when buying online you pay by credit card. When you process a return it is now in the banks hands and its no longer controlled by the dealer. Imho this sounds like millenial entitlement.


-Corey- said:
Double standards irk me. I won't return something, simply because "I don't like it", because I wouldn't want someone returning something to me, simply because "they don't like it". It wastes peoples time and resources. SMKW offers a generous return policy and I view that as a courtesy, not something a person is entitled to. They lent the OP a courtesy but dropped the ball on getting the refund processed in a timely manner. Like I said before, it's a wash in my book, but he chose to come here and bad mouth them, so yes that irks me as well.
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If the store has a return policy (which most do now and a liberal one) then being entitled to a return is exactly the case. But imho the expectation that its an instantaneous process is way overboard. Think about it like a warranty. Companies offer them so wouldnt you feel entitled to that if its in writing? You may not like returns but thats an issue to bring up with dealers not those who actually return things. There are instances where there absolutely no way to handle something before buying it. And not liking something and thus wanting to return it is commonplace in the states.
 
PURPLEDC said:
If the store has a return policy (which most do now and a liberal one) then being entitled to a return is exactly the case. But imho the expectation that its an instantaneous process is way overboard. Think about it like a warranty. Companies offer them so wouldnt you feel entitled to that if its in writing? You may not like returns but thats an issue to bring up with dealers not those who actually return things. There are instances where there absolutely no way to handle something before buying it. And not liking something and thus wanting to return it is commonplace in the states.
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I'm honestly not trying to be thick headed about it, but just because someone offers me something doesn't make me feel entitled to it The warranty thing is another one that irks me...seeing someone that did something dumb on purpose or accidentally ran over their knife or something, and people just say "oh so and so has a great warranty, just send it in and they'll take care of you". If I do something dumb or accidental that destroys my knife, I'm not even gonna attempt to get it replaced for free. They may clearly state that I could do just that, but I'd rather take responsibility for my own actions and suffer the loss myself than feel like I screwed someone else. I try to honor, what I believe to be, the true intent of these types of offers, not use them to my advantage.
 
what double standard? you expect a online retailer and an every day guy swapping knives on line to operate under the same set of rules? If a retailer states in writing a policy, its not a courtesy. You are entitled to that service.
As far as "bad mouthing them", this isn't prison rules man. Its not like he's snitching. Any retailer wants feed back, good or bad. There may be one bad egg at SMKW thats causing these kinds of problems. Some lazy lump behind a computer thats not doing his/her job. If i were calling shots at SMKW, id want to know about this. Online retail is a different animal. You look at it as wasting resources because of returns. Look at the resources they dont have to waste by operating online. Dont have to hire extra staff. dont have to rent or buy a huge storefront. Power bills, insurance, limited store hours. Online retail gives the little guy a chance to compete. He can attract customers from all over the world instead of a 75 mile radius. Plus they can shop 365 days a year, 24 hrs a day.

-Corey- said:
Double standards irk me. I won't return something, simply because "I don't like it", because I wouldn't want someone returning something to me, simply because "they don't like it". It wastes peoples time and resources. SMKW offers a generous return policy and I view that as a courtesy, not something a person is entitled to. They lent the OP a courtesy but dropped the ball on getting the refund processed in a timely manner. Like I said before, it's a wash in my book, but he chose to come here and bad mouth them, so yes that irks me as well.
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Rusty_shackelford said:
what double standard? you expect a online retailer and an every day guy swapping knives on line to operate under the same set of rules? If a retailer states in writing a policy, its not a courtesy. You are entitled to that service.
As far as "bad mouthing them", this isn't prison rules man. Its not like he's snitching. Any retailer wants feed back, good or bad. There may be one bad egg at SMKW thats causing these kinds of problems. Some lazy lump behind a computer thats not doing his/her job. If i were calling shots at SMKW, id want to know about this. Online retail is a different animal. You look at it as wasting resources because of returns. Look at the resources they dont have to waste by operating online. Dont have to hire extra staff. dont have to rent or buy a huge storefront. Power bills, insurance, limited store hours. Online retail gives the little guy a chance to compete. He can attract customers from all over the world instead of a 75 mile radius. Plus they can shop 365 days a year, 24 hrs a day.
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I'm not gonna waste my time debating it with you. You have your way of thinking and I have mine, they've both been stated, so I'll leave it at that.
 
majen said:
Well I checked my online banking and at last the $250 bucks has been refunded :)
So Smokey mountain Knife works Received my return on 12-21-16 and I received a refund 1-20-17 :eek:
Click to expand...

Sounds like a refund to a debit card.
With my CU account a refund or funds transfer usually shows up in my account next day.
With my Big Name Bank Account about 2 weeks before back in my account.
Same thing with funds transfers. Depends a lot on your personal bank policies.
 
-Corey- said:
I'm honestly not trying to be thick headed about it, but just because someone offers me something doesn't make me feel entitled to it The warranty thing is another one that irks me...seeing someone that did something dumb on purpose or accidentally ran over their knife or something, and people just say "oh so and so has a great warranty, just send it in and they'll take care of you". If I do something dumb or accidental that destroys my knife, I'm not even gonna attempt to get it replaced for free. They may clearly state that I could do just that, but I'd rather take responsibility for my own actions and suffer the loss myself than feel like I screwed someone else. I try to honor, what I believe to be, the true intent of these types of offers, not use them to my advantage.
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the warranty thing I agree with. I don't like guys leaning on a warranty as a backup plan for failed modifications. But I see that as a bit different because the person knowingly and willingly destroyed something with the intent of putting that responsibility on the maker. But with returns I see it a little differently. If the knife is returned in the same condition it was received I see no real issue. The only exception to me are those who buy and return habitually or try scamming the store with swapping it with a fake. If I buy a knife and immediately don't like it I will return it the same day I got it. I wont do what some do which is carry it in their pocket all day and try to use it for light cutting tasks and then after a couple days of fondling get sick of it and try to return it as new. But IMHO if you are honest and don't try and take advantage a return I see no issue. As for the entitlement thing? If a company has a return policy and its in writing then I do see that as being something the customer is entitled to. Its their for a reason and it was optional for the store to offer it. If they don't want returned goods they simply shouldn't offer them. Its abuse of that policy that bugs me.
 
Must admit this confuses me....and goes back to my original post about conflating Bladeforums policy of "buyers remorse returns" versus what is provided by an on-line retailer. I see no double-standard and there is no wasting of time or taking advantage of things when the retailer offers this service. It is a service.....it is a guarantee to the customer.....and not something to interpret. The seller either has a return policy or not......on Bladeforums, you can have a return policy if you like....just state that. I'm not "taking advantage" of anything when I avail myself of services that are offered to me. I don't interpret what a seller offers.....either they offer it or not.....nothing more. I don't ask anyone on Bladeforums to interpret my sales thread......I clearly state my intentions....no interpretation needed.....or expected.

-Corey- said:
Double standards irk me. I won't return something, simply because "I don't like it", because I wouldn't want someone returning something to me, simply because "they don't like it". It wastes peoples time and resources. SMKW offers a generous return policy and I view that as a courtesy, not something a person is entitled to. They lent the OP a courtesy but dropped the ball on getting the refund processed in a timely manner. Like I said before, it's a wash in my book, but he chose to come here and bad mouth them, so yes that irks me as well.
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