Alpha Knife Supply

I have had nothing but great service from AKS - just left a message and they always get back to me. Keep trying - they're worth the effort and they value our business.:thumbup:
 
today I have tried to buy CPM REX 121 and some accessories for folding knives.
It was all ok, I put in the basket, I paid with the credit card, the amount was paid ... everything ok .... until ...
I received a mail asking me a lady Jessica additional information about me ... OK, I offered several professional information, address of the website, etc.
OK, then he said he would cancel my transaction and transfer her debit amount to her personal account through a very complicated procedure.
The money debited from the credit card was not returned (yet, but I hope), and the offer of a company account and an invoice was denied, requesting a wire transfer on Jessica's personal account.
I do not know what to think anymore.
 
Duras that’s sounds fishy and not like alpha at all. I think we need more information as alpha(chuck and Jessica) are both classy people who go above and beyond every time.

Chuck has literally responded to my rambling crazy questions at 3am then I ordered and got confirmation it was inbound at 8am.

That’s service.
 
maybe it is a bad communication, I still consider that the procedure applied to me is totally unfair, being a buyer who offered all the information ... including the additional ones requested.
 
Last edited:
Sounds like they are willing to work with you and they literally have 100’s of thousands of dollars of inventory your $478 is safe just give it some time.

They are not in the business of ripping people off as they wouldn’t be one of the most well known knifemaking supplier.....

Sounds like an issue between credit card and supplier. Just relax and give it time they will make it right or refund you.
 
duras said:
today I have tried to buy CPM REX 121 and some accessories for folding knives. It was all ok, I put in the basket, I paid with the credit card, the amount was paid ... everything ok .... until ... I received a mail asking me a lady Jessica additional information about me ... OK, I offered several professional information, address of the website, etc.
OK, then he said he would cancel my transaction and transfer her debit amount to her personal account through a very complicated procedure. The money debited from the credit card was not returned (yet, but I hope), and the offer of a company account and an invoice was denied, requesting a wire transfer on Jessica's personal account.
I do not know what to think anymore.
Click to expand...
You are not being honest:
1) Your credit card was not charged, it was authorized
2) The account is not Jessica's personal account
3) The invoice was not denied, it was sent twice

The following never happened:
duras said:
he said he would cancel my transaction and transfer her debit amount to her personal account through a very complicated procedure
Click to expand...

Jessica was polite and courteous in her e-mail correspondence to you. You in return were demanding and sometimes rude. I told her she should cancel your order, but she said she wanted to give you another chance.

Your order has been cancelled and we do not have any money from you. If you do not have your money, talk to your bank.

Chuck
 
maybe it is a bad communication, I still consider that the procedure applied to me is totally unfair, being a buyer who offered all the information ... including the additional ones requested.
I ordered online, paid online, refused to deliver my products by requesting other payment methods ...
And that's not for a future order. Is a ordr performed and cashed by the method provided by them.
 
Last edited:
Alpha Knife Supply said:
You are not being honest:
1) Your credit card was not charged, it was authorized
2) The account is not Jessica's personal account
3) The invoice was not denied, it was sent twice

The following never happened:


Jessica was polite and courteous in her e-mail correspondence to you. You in return were demanding and sometimes rude. I told her she should cancel your order, but she said she wanted to give you another chance.

Your order has been cancelled and we do not have any money from you. If you do not have your money, talk to your bank.

Chuck
Click to expand...
sir, I do not think I was wrong
I registered on your site, providing personal data I put in the basket and paid by the method provided by you.
Money was cashed.
Additional information was requested that I have provided.
However, the order was declined in the initial version, asking for the money to be transferred in a very different procedure on a personal account ... I do not want to publish the account ... but it appears as a beneficiary Jessica.
What have I done wrong?
 
duras, perhaps there's a miscommunication due to language, but rest assured Chuck nor Jessica are NOT!! in the business of fraud. They WILL do their part - Also, by far the best place to handle issues with a vendor is NOT in a public forum, but in private communications.
 
duras said:
sir, I do not think I was wrong
Click to expand...
Unfortunately, what you think is not relevant. The facts are important.

When a credit card is authorized the funds are set aside by the bank issuing the credit card. The funds are not given to the seller. When we ship an order, the funds are transferred to our account by the bank. If the order is cancelled, the funds are returned to the buyer by the bank.

duras said:
However, the order was declined in the initial version, asking for the money to be transferred in a very different procedure on a personal account ... I do not want to publish the account ... but it appears as a beneficiary Jessica.
Click to expand...
Jessica is one of the owners of AKS. Her name is on the wire transfer account.

duras said:
Money was cashed.
Click to expand...
As explained previously, we did not receive any money from you. If your account shows a charge to AKS, tell the bank to return the authorized funds.

Chuck
 
Ken H> said:
duras, perhaps there's a miscommunication due to language, but rest assured Chuck nor Jessica are NOT!! in the business of fraud. They WILL do their part - Also, by far the best place to handle issues with a vendor is NOT in a public forum, but in private communications.
Click to expand...
it's the first time you order it there. I proceeded simply, as the seller offered on website . Then I was suspected of being dishonest and using fraudulent credit card personal. Additional information was requested ... I offered them without reservation, with business plans in the future.
There followed a call to go to the bank personally and transfer my money to a personal account by an unknown method to me ... still being suspicious.
Well, then I can be suspicious, my money is taken out of my account and I'm going to go to the bank,( online payment is not accepted), to transfer some money to some Jessica ... that I do not know.
Did I do something wrong ?
I'm probably wrong ... and I'm willing to admit it, but I still have not gotten an argument WHERE am I wrong?
or perhaps, the procedure applied to me by Jessica and AKS
is totally unfair
 
Last edited:
Alpha Knife Supply said:
Unfortunately, what you think is not relevant. The facts are important.

Chuck
Click to expand...
interesting approach, not very elegant but interesting.
I come back and look: I've been registered in a virtual store, I added in the cart, I paid for the seller's proposed method.
I was later contacted by a person (I do not know it, I apologize), who tells me that I am suspicious of fraud, and I ask to provide more personal and business information, which I offer.
I'm accepted, but in another payment method ... totally unknown to me. if I have been accepted, why is the payment already made not valid? If it is not valid to pay by credit card, why is it accepted by the seller and works on the sales site?
I personally use payment with credit card, paypal and interbank transfer ... but made online, I do not go to the bank's desk except in exceptional cases.
I request the IBAN and SWIFT of the company to make the interbank transfer ... I can not, I have to pay to Jessica and go personally to the bank.
These are the facts ...

a store sells something, then reconsiders and asks the customer to pay one more time, but the money is personally deposited at an address written by an employee on a note as he considers him an criminal .... although the client only asked for products and pay them with their credit card, and that's what I think is not fair to the customer. Still ... maybe the client's procedure is offensive and totally unjustified. That's what I think ... even if it does not matter to you
 
Last edited:
Chuck explained it to you.

Last time I ordered I also had a question about the charge and Jessica, that angel she is, explained to me the amount is put on hold on the account and when it is ready to be shipped the correct amount will be charged. Nothing is charged until it is ready to be sent, any amount you see on your card is being set aside, by your bank, for the transaction and not sent to Alpha until they make the final charge.

Your confusion does not mean you are correct.
 
Requesting additional information is not that uncommon with online businesses. My girlfriend bought me a couple knives for Christmas and had to go through the same type deal but with a different seller of course. She had to exchange a few emails, make a phone call, and then ended up paying with PayPal rather than a credit card. She just didn’t flip out she just followed the instructions and paid. It is a store I have bought from on several occasions and had the shipping address stored, but under a different name than hers. Basically they were doing their part to avoid fraud. It is also not uncommon to see this process, especially if you are purchasing from outside the sellers country. A large portion of credit card fraud is originating from overseas lately. The seller ships something, the charges get declined, and they are either out their money on the product, or have to waste a pile of time fighting with banks to recover their costs.
 
I have had the BEST customer service from Alpha Knife Supply out of all the steel suppliers I've dealt with.
I've been able to call them when ever I like to reach Jessica with any oddball questions that come to mind about different steels and get great information.
They have to be the friendliest people I've dealt with.
The fact that they help out the little guys out there that aren't buying hundreds of pounds of steel is fantastic and the prices are great.

All the bar stock I've bought from them has the best labeling and finish. Well deburred, easy to handle. They even cut my stock in half for free if I can't find the 1 foot stock I can order the two foot and have it cut for free.

I didn't realize how spoiled I was until I bought steel from other suppliers that charge extra for cutting in half and don't deburr or finish everything as well.

Chuck also goes out of his way to make sure all the steel is spheroidized anneled and ready to go.

I have never had any issues and can't recommend them enough since they have probably the largest selection and the best price on buying small stock.

They have a very warm "mom and pop" kinda feel to their business that I very much enjoy.
 
duras said:
interesting approach, not very elegant but interesting.
I come back and look: I've been registered in a virtual store, I added in the cart, I paid for the seller's proposed method.
I was later contacted by a person (I do not know it, I apologize), who tells me that I am suspicious of fraud, and I ask to provide more personal and business information, which I offer.
I'm accepted, but in another payment method ... totally unknown to me. if I have been accepted, why is the payment already made not valid? If it is not valid to pay by credit card, why is it accepted by the seller and works on the sales site?
I personally use payment with credit card, paypal and interbank transfer ... but made online, I do not go to the bank's desk except in exceptional cases.
I request the IBAN and SWIFT of the company to make the interbank transfer ... I can not, I have to pay to Jessica and go personally to the bank.
These are the facts ...

a store sells something, then reconsiders and asks the customer to pay one more time, but the money is personally deposited at an address written by an employee on a note as he considers him an criminal .... although the client only asked for products and pay them with their credit card, and that's what I think is not fair to the customer. Still ... maybe the client's procedure is offensive and totally unjustified. That's what I think ... even if it does not matter to you
Click to expand...
I'm glad someone understands this cause I have no idea what's going on after reading this.
This has to be the most complex payment method I've ever heard of in my life.
I'm am utterly dumbfounded and lost.
I want to ask "WHY?"but I just think I'll be even more confused.
I hope you get your online payment game more streamlined my man. Might make your world less perplexing.
 
Duras, i am not going to comment on your experience with AKS.

I will however say that i am troubled by the speed and willingness of people to air unresolved issues publicly. In my opinion, if you have an issue, bring it up directly to the seller first. Give them a reasonable amount of time to respond amd act.

If that doesnt work, contact someone with some influence. Message a moderator on the forum.

I think a public grievance should be an act of last resort. It is burning the final bridge.

I feel that attacking someone's repuation, in a business like this were reputation is everything is very serious.

I think attacking someones reputation before all other avenues to solve the issue are exhausted is down right irresponsible
 
Ken has this one right. A public forum is not the place to air grievances. Take it offline.

duras, I think you have a misunderstanding about how the transaction works. Talk to your bank to get a fuller understanding. I don't recall ever having done business with AKS but their reputation is sterling. Go cool off a bit.
 
You must log in or register to reply here.
Back
Top