Bad Avoid VULDR like the plague

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`br4dz-

Gold Member
Feedback: +125 / =0 / -1
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Jan 18, 2016
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I wasn't going to do this, but I cannot get over the fact that I got left negative feedback for the first time in 13 years. I have been an avid hobbiest of knives, camera equipment, computers, and other various things and been a part of all of those communities buying and selling for, as I stated, 13 years with 100% positive feedback well into 300-0 if not more. Also, so much of my feedback has "knife came as described" because I take a lot of pride in being fully open and honest about any issues a knife may or may not have.

To the issue at hand. I had a Giantmouse Ace Biblio for sale that I purchased roughly a month ago. It was a little gritty at first, but I was able to get the grit out by loosening the pivot screws, popping the blade out and changing the lube, and then blue loctiting it back to a point where it was easily openable with the flipper tab albeit a little tough of a detent. Here comes the kicker, this guy, Vuldr with 1 feedback comes along and buys the knife from me. He gets it, and instantly complains that it's too hard for HIM to open. The knife left my hands in perfect working order, I was able to open it with both my left and right hand, yet he tries to say I sold him a defective knife. Why would I hurt my name over a $175 knife, after all of the feedback I have already selling much more expensive knives. I would have offered a refund if he paid me back for shipping to him, and he pay to ship it to me, but he already fiddled with the pivot so I have no idea if he has marred the pivot at all, or if he did anything else (like opening it up), so I do not want it returned. Once you take a torx bit to it, it's yours, and I don't feel like many people would disagree with that statement.

I'll post a picture of the conversation that ensued, just to be transparent and let everyone take a side for themselves. But to me, this is a guy that has no feedback here, got a knife, I feel either he didn't like it so he wants me to take it back, or he's just never owned a flipper with a strong-ish detent before, given his lack of (i'm assuming) experience with flipper knives. Anyway, the reason I didn't offer him a refund at any point was because he very clearly stated he took a torx driver to it. It's his now.

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To add on, I sent one more email because I'm pretty heated over this....The email states:

"Well I just have to say you're a piece of crap for leaving me negative feedback. I've never been left negative feedback because I've never steered anyone wrong. This is why I don't deal with people like you that don't have any feedback to their name, they always try to rip someone off. The ONLY possible way I'd offer you a refund, is if you pay me for the fees and shipping that got taken out when you bought it, and you also pay to ship it back to me. And then, the only way I'd give a full refund is if I receive the knife and can tell you didn't screw it up, because I have zero trust for you, or your evaluation on the knife. You already took a torx driver to the pivot screw, so god knows if you marred the screw, or did anything else to the knife. In the buy/sell community, once you take a torx driver to a knife you bought from someone else, it's YOURS, regardless if there are any issues. You can take my offer or leave it. I've also opened up a BAD trader thread on the forums, because I honestly believe you got the knife and disliked it, so you want me to act like a company and refund your purchase that you now regret. If that's not the case, then you have zero experience with flipper knives. Good day."
 
I would have him ship the knife back to me at his expense and offer a refund upon your inspection. If payment was PP G&S he’d probably get a full refund anyway. Plus if you take back the knife the negative feedback should be reversed out as the deal was not complete. Just my opinion. Good luck.
 
I would have him ship the knife back to me at his expense and offer a refund upon your inspection. If payment was PP G&S he’d probably get a full refund anyway. Plus if you take back the knife the negative feedback should be reversed out as the deal was not complete. Just my opinion. Good luck.

I'm very much considering doing that, but he seems like the type of person that wants me to eat shipping costs on both ends, and that just isn't happening. If it does go the refund route, I'm going to take a video starting with when I receive the package, still recording as I open the package and do the first knife opening. If the knife is how it left, and if he's honest, it'll open with ease for me, just as it left. Every reviewer on youtube has commented about the biblio's somewhat strong detent, but no one has had an issue opening it, at least not anyone familiar with detent differences between knives.
 
Deal isn't done until both parties are satisfied. Seems like you should have known this would happen (Negative Feedback), and just taken it back to avoid this aggravation. As soon as you responded "I'm sorry for it's not up to your definition of easy or smooth", you were judging the buyers response essentially telling you he was not happy with the deal. By default you were almost asking for negative feedback if you didn't work this out.

I get it it's a pain to work with newbies, but we we were all newbies once and newbies built and made BF the great place it is today. Having said that, members with close to 0 feedback are unpredictable, which is why members gravitate toward more feedback when looking to conclude a deal.
 
Deal isn't done until both parties are satisfied. Seems like you should have known this would happen (Negative Feedback), and just taken it back to avoid this aggravation. As soon as you responded "I'm sorry for it's not up to your definition of easy or smooth", you were judging the buyers response essentially telling you he was not happy with the deal. By default you were almost asking for negative feedback if you didn't work this out.

I get it it's a pain to work with newbies, but we we were all newbies once and newbies built and made BF the great place it is today. Having said that, members with close to 0 feedback are unpredictable, which is why members gravitate toward more feedback when looking to conclude a deal.

The problem is, I know what I sent him, I know how it functioned, and I know that it wasn't as hard to open as he describes. It wasn't up for debate if there was a potential for an issue. I'm very much under the impression that he just doesn't like the knife or how hard the detent is (to him) so he wants his money back, and completely wants me to eat all of the cost which is BS to say the least. I've handed knives with really light detents to people before and they have had issues opening it, but of course no one wants to accept that their hands or fingers are just too weak, it shouldn't fall back on me.
 
If he started messing with the pivot, the knife is his. If his hands are just to weak to use the knife, and he realized that straight off the bat, don't fiddle with it, just send it back for a refund. Again....DON'T START TRYING TO "FIX" IT. I would suggest to the buyer,and now owner of the knife to purchase a hand strengthener, use it for a few weeks, and then give it another go. This will have two positive outcomes. One, he will be able to open the knife. And two, it will allow him to shake hands like a man. I would suggest captains of crush.
 
Yeah I would say get the knife returned, his cost to cover, knife is inspected to any damage and an appropriate refund issued tot he buyer.
 
If he started messing with the pivot, the knife is his. If his hands are just to weak to use the knife, and he realized that straight off the bat, don't fiddle with it, just send it back for a refund. Again....DON'T START TRYING TO "FIX" IT. I would suggest to the buyer,and now owner of the knife to purchase a hand strengthener, use it for a few weeks, and then give it another go. This will have two positive outcomes. One, he will be able to open the knife. And two, it will allow him to shake hands like a man. I would suggest captains of crush.

It might technically now belong to the buyer but if the seller accepts it back (and it’s in original condition) the seller doesn’t have to eat the negative feedback as no deal was complete. If the buyer keeps the knife the deal is complete and the negative feedback likely sticks. Again just my opinion.
 
If he started messing with the pivot, the knife is his. If his hands are just to weak to use the knife, and he realized that straight off the bat, don't fiddle with it, just send it back for a refund. Again....DON'T START TRYING TO "FIX" IT. I would suggest to the buyer,and now owner of the knife to purchase a hand strengthener, use it for a few weeks, and then give it another go. This will have two positive outcomes. One, he will be able to open the knife. And two, it will allow him to shake hands like a man. I would suggest captains of crush.

I like you, I wanted to say the same things when he first commented that it was impossible to open, but I tried to be nice. If this ends up in me receiving the knife back, I'll definitely make a video from the second I open my mailbox to when I open the package and easily open it one handed without issue. It's ridiculous to say the least.
 
The problem is, I know what I sent him, I know how it functioned, and I know that it wasn't as hard to open as he describes. It wasn't up for debate if there was a potential for an issue. I'm very much under the impression that he just doesn't like the knife or how hard the detent is (to him) so he wants his money back, and completely wants me to eat all of the cost which is BS to say the least. I've handed knives with really light detents to people before and they have had issues opening it, but of course no one wants to accept that their hands or fingers are just too weak, it shouldn't fall back on me.

I am not saying that it is fair or just but sometimes we have to eat some dumb costs or even accept a knife back that will almost certanly be worth less than when we sent it out in order to avoid bad feedback.

It’s up to you whether or not you think avoiding a bad feedback is worth it. It’s frustrating...
 
If he messed with the knife before contacting you with the problem, it is his, unless you decide otherwise. It might not be as big a deal here since you had already taken it apart yourself, so if you wanted you could take it back and if there is no damage issue the refund-depends on what he did and how well he did it, and as I said it is up to you at this point. Not sure PP's opinion.
This is an area where new guys(some) can be a problem. They just aren't up on forum etiquette-when it is proper to return and not to screw with anything you want to return. This etiquette can prove troublesome to the seller at times though since they may get a knife back that is an easy fix, but the buyer can't touch it.
As is, technically his negative feedback is valid-he completed a deal and received a knife he wasn't personally happy with. It's his feedback to give. We may get to caught up on the perfect feedback-do enough deals and there is sure to be someone to complain. Just look at the reviews on any product. All you can do is try to do your best.
 
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I wasn't going to do this, but I cannot get over the fact that I got left negative feedback for the first time in 13 years.

Here comes the kicker, this guy, Vuldr with 1 feedback comes along and buys the knife from me.

Anyway, the reason I didn't offer him a refund at any point was because he very clearly stated he took a torx driver to it.

^ Thank you sharing your unpleasant experience. I'm sorry that you were left a negative feedback, transacting with this newer, inexperienced member; someone who clearly doesn't understand the buying bylaws here. The part about making adjustments to anything purchased, then making a request to return it. :thumbsdown::thumbsdown:

I've actually had this exact scenario happen to me at least a couple of times, as a buyer, purchasing a flipper with a finger busting detent. Personally, I just chalked those transactions up to learning experiences, even though one was a $700 custom, & moved on. There's no need (IMO), to be leaving another member a negative feedback, simply because I'm the one who's having a difficult time, manipulating a flipper...especially when he (the buyer), admitted that he made adjustments to the knife in question, upon receiving it. :thumbsdown:

If had the misfortune of dealing with this guy, I'm thinking, that I most likely would've just allowed him to simply return the knife, and be done with him.

FWIW: We're able to clearly see some of the highly reputable member's you've dealt with here before, & draw our own conclusions. :thumbsup::thumbsup: Good luck! :)

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    Great coms, fast ship, items exactly as described if not better. Hope to do business again.
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    Perfect service on a beautiful blade...thanks!
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    Top notch seller, hassle free deal, fast shipping. A++
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    Great seller, shipping and knife. Thanks!
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    Great seller, fast shipping. Couldn't ask for more.
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    Good seller, smooth transaction! Piece fit the condition described
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    Very cool little knife, thanks for the fast shipping! A+
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    Perfect transaction all around, thanks!!!
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    Smooth transaction and great communication. Highly recommended!
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    Great seller! Everything was exactly as described!
 
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Not seeing in any of your correspondence that you pasted that he asked for a refund or that you offered one. From what is there, he complained about the knife and you did not agree. You then told him to send it back to the maker and things went down hill from there. I do not see where you offered any real resolution for him otherwise. Seems like something you two could have worked out without it coming down to this. Would like to hear from the buyer here. Did you make him aware of this thread?
 
Honestly you were (presumably) in the right but you could've handled the guy better. "I'm sorry it's not up to your definition of easy or smooth" is totally unnecessary, obviously you're not sorry and you're also insulting/belittling him in the same breath , and it's your leading sentence. As the exchange continues your tone gets more condescending and I can practically see his internal negative feedback meter filling up. Just my opinion.
 
Deal isn't done until both parties are satisfied.

^ Incorrect! Not when a buyer, admittedly, makes an incriminating statement that he made adjustments to the knife in question, upon receiving it. That admission in itself changes everything, & makes the "both parties satisfied," a moot point!

^ Regardless, as I previously stated, I would've gladly accepted a return (provided the knife wasn't damaged by the buyer).
 
Not seeing in any of your correspondence that you pasted that he asked for a refund or that you offered one. From what is there, he complained about the knife and you did not agree. You then told him to send it back to the maker and things went down hill from there. I do not see where you offered any real resolution for him otherwise. Seems like something you two could have worked out without it coming down to this. Would like to hear from the buyer here. Did you make him aware of this thread?

How would you feel if you know you sent a perfectly acceptable knife to someone and they complained about it saying you sold them a defective knife? My resolutions were equal to his complaints about a knife that has no issue to it. Like I said before, I would have immediately offered a refund, minus all shipping and fees on my behalf, but he fiddled with the knife after receiving it, which is a huge no no. I have made him aware of this thread, at least that I made one, not the link to it.
 
Honestly you were (presumably) in the right but you could've handled the guy better. "I'm sorry it's not up to your definition of easy or smooth" is totally unnecessary, obviously you're not sorry and you're also insulting/belittling him in the same breath , and it's your leading sentence. As the exchange continues your tone gets more condescending and I can practically see his internal negative feedback meter filling up. Just my opinion.

I can mildly agree with you, but I also disagree. I could have handled it better early on, but he clearly stated he messed with the knife himself, so who is to say he didn't screw it up and then try and blame me? His lack of feedback is very disturbing towards this entire deal and it's why my attitude and comments werent as nice as they could have been the more he insulted me and my character as a seller.
 
Since the buyer didn’t alter a factory NIB knife, I would have tried to defuse the situation early on, accepted the possibility of a return, and negotiated over the return fees, or some other agreeable solution.
Since PayPal usually sides with the buyer, it’s better to leave them out it, and settle these matters quickly and calmly. In the end, PayPal will probably issue the buyer a refund anyway, and force the seller to wade through some lengthy process.
 
OP - I get how you feel, it's natural when you don't think there is an issue and someone else says that there is to them. Sooner or later we all have probably had to deal with an unreasonable buyer (not saying for sure that his person is by the way cause I really do not know). It would have been so much easier to just take the high road and say "Sorry you are unhappy with the knife. It appeared to be fine to me and had no issues that I knew of - just a strong detent. It seems that it's not to your liking, so if you would like a refund please return to me for inspection and if all is well I will refund your purchase price".

All of this extra drama probably would not exist and your FB would be clean. You may be "right"; but is it worth it at this stage? just sayin.
 
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