That's a lot of credibility points for a guy with one (1) BF post!!
BTW Heres KnifeKits.com Jonathan Musick on video, for a vibe of the unyielding manager
http://www.knifekits.com/video_clips/webvid_cabstud/kk_web_cabstuds.wmv
Mr. Maverick888 failed to tell the full details of his experience with KnifeKits.com
He failed to mention that he ordered online and chose his own rate and method for shipping option using a real-time rate calculator directly connected to USPS and FedEx for the prices and delivery estimate. He also failed to state that his package was automatically upgraded to Priority on our dime at the point of labeling. It was also packed in (2) packages, and not (1) stuffed, flimsy envelope, as was inferred.
He ordered the cheapest method and we upgraded it to Priority for no extra charge. When it arrived in California, it had been tampered-with or damaged by the carrier. Both his PM and ours verified it.
The inner package was removed, lost or stolen (the inner manila bubble envelope gone) and his local Postmaster supposedly told him that we werent supposed to ship items this way. Of course, it wasn't deduced yet that his Postmaster really is speculating deeply when he says that something was shipped incorrectly... especially when he never saw the original package in the first place!
Truth is, weve been using the same packaging method as proven method for over 10 years to all points in the USA and abroad
and it works great!!
A simple search of the forums here will reveal over 500 threads on BF touting our company, our products, our service and our support of the knife industry, over 10 years in the forging!
Having said that
Ive got one senior member of BF telling the world to avoid KnifeKits.com at the drop of a hat and several others supporting the 1st post accusations of a brand new, unproven member. Were it not for our many friends and allies, this post would have blinded us. Thank you folks!
As Im sure that many will read this response, many whom I know and respect, I would like for the facts on this case to be clear.
KnifeKits.com is not a fly-by-night company. We are a brand with over 1500 products. Our address is
http://www.knifekits.com We even have our own dedicated support forum where the public is invited to post questions directly to our employees about anything from orders placed, lost or for DIY support, anything. (out of respect for my friend Kevin, I wont post the link or name here) We all know where it is. Suffice to say that weve never ignored a customer issue! We are innovators in providing online customer support.
The items purchased by Maverick888 wouldnt cover the palm of my hand and in no-way caused a sorter problem, unless some guy was asleep at the wheel. Hes the one that picked the cheapest USPS delivery method when he placed his order. We upgraded him for free to Priority, but he didnt mention that to you, again!
Also, this incident is hardly described by stuffing something into a Priority 12x12 envelope and then overcharging someone to deliver it. We use a rate calculator on our web site that works directly with the providers USPS and FedEx systems in real-time, not a fee-table for dictating shipping charges. It talks with the postal system and FedEx in real-time and returns their rates and estimates for exact calculations. The customer then chooses the method they want to pay for.
Also
in defense of a very good man:
Jonathan Musick did not say that we ship 1000s per day and that weve never heard of a lost package. What he did say was that weve shipped 1000s of packages like his and can verify from experience that a lost package using our method is a rare event!
Im not stating fact, but the post office and FedEx do get the vast, vast majority of all packages to their intended locations without any incident. Thats my experience.
Since Ive already sent this customer a replacement package and will follow up with him directly, let me apologize to anyone reading this for any errors that we cause and for any missteps in how we handle things when packages go out. All we ask is that you pick the quality of delivery based on a certain assumption of risk/reward.
Everyone knows that Parcel Post is less quality and slower, more handled than Priority. Im eating this one because my employees, on my directive, upgrade all of our customers shipping automatically, based on the difference between the published rate and the rate that we can select before labeling that may be discounted for specialized packaging options. Our cart system doesnt have a way to determine what has to be put in a box or can go in special containers. We can do that on the fly and improve the method for the same price, sometimes. Since I upgraded to a method that he didnt request, Im really responsible for how and when it gets there. We've already taken care of it.
For any of you that know me, you know Im always looking for the right, and most even-handed solution to every problem. All of the guys that work here are professionals, available by phone at any time. When they get told to pound sand, it's worth my time to defend.
Im not pointing my finger at any one. I only talk from experience. I recommend that all people, who read these types of threads out on forums where you see attacks like this going on (and BF is one of the cleanest forums around), do a little personal investigation before they form an opinion about people or events based on posts. This will help you get at the real truth more than not.
A simple search of KnifeKits.com on these forums returned over 500 posts worth of historic content about our company. Ill let that do our reputation defending!
Alex Whetsell
aw (at) atlantavirtual.com
Okay, so where's the "customer service"? Well, Mr. Jonathan said, it's not their fault! Although I agree, at least offer a concession to make customers like me happy or at least, less disappointed. But, no. After hearing me beg for a concession for $16+ items, he offered 15% discount - but no thanks. I'm buying the stuff elsewhere and will tell everyone I know in the knife business to avoid them!!!
