BAD! Pohan Leu took two deposits. No knives, no reply.

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After becoming acquainted with Pohan over Facebook, I sent him a deposit about a year ago, followed shortly by another as I decided I wanted two different types of knives.

Pohan and I exchanged a number of private messages about guns and other non-knife stuff, and eventually the knives I wanted. He knew up front I wanted something out of the ordinary. Six months later, Pohan let me know it was my turn in line, and we started going over what I wanted- thick stock blades, and perhaps a blade made from Gr.38 titanium. At that point, he started offering excuses for why he didn't want to do it but without actually saying no- it'll cost more than I quoted. It'll take too long. Thick titanium is too hard to grind. It'll throw sparks in my face. In other words, none of my concern, especially since he was posting pictures of heavy stock S90V he was grinding post heat-treat.

After a handful of emails, I said "Dude, you are no fun at all sometimes, you know that?" which was apparently a grave insult, as I have never heard from him since. Meanwhile, my second slot has certainly come up without Pohan notifying me, and I recently sent him an email saying "So???" which he ignored.

If Pohan was mortally insulted by me kidding around with him, then he should have immediately said he was not making me a knife, and refunded my two deposits. If there are things he won't do, or doesn't offer to customers, he needs to learn to say so instead of weak excuses and beating around the bush. I was tempted to get in his face and embarrass him at the recent NYCCKS, but decided to be an adult instead.

The guy's knives may be fantastic, but what kind of egomaniac treats people like that, and makes off with two deposits without a word? Nonrefundable deposits are to keep people from backing out on deals once the maker has bought supplies or done work- not so the maker can line his pockets if he decides he's not making the knives. No doubt 100 bucks' worth of blade steel and titanium is enough for him to make two knives worth 15-1600 dollars.

Shame on him.
 
So...Contact your bank about getting the charges reversed. Unless you paid in such a way which you have no recourse. I've noticed that customers seem to get really unhappy when they ask makers to do stuff that falls outside of their comfort zone. Assuming you are telling the absolute truth, he should have just dropped you as a customer all together and refunded your money. If the demands placed on him were beyond his ability, or desire to create at that time, he should have just stated that upfront. Sometimes there is no way to avoid butt hurt, it just happens no matter what a person does. You also should have said something at the show, let him know who you were in a calm manner of course, and asked him for a refund there or to make arrangements to get you your money back.

What I don't understand is sending a second deposit after your gut should have said to keep your wallet in your pocket. Some of your commentary about the maker seems to be derived more from anger than actual truth. As they say, there are always 3 sides to every story. You also aren't taking into account any potential cultural differences that may or may not be present. Just some random thoughts
 
This person asked for a flipper and a friction folder from the beginning which I was happy to make. But if a person suddenly decides he wants adamantium for a knife what am I suppose to say? The guy never asked me for his deposits back which I would of happily given back. $50x2 is not worth the headache to get slammed cos you think the customer is joking around.
I make what i make.
 
I purchased a knife from Pohan in November. He was awesome, 100% transparent throughout the process. Fair, kind, and very communicative. I seriously couldn't recommend him more. And I know many other's that have been happy and satisfied with Po's work and ordering process. I'm guessing there's more to this story.....
 
Good work Po-refund the deposits and move on. Not worth dealing with drama queens and there are more good customers out there than you can make knives for.
 
Good work Po-refund the deposits and move on. Not worth dealing with drama queens and there are more good customers out there than you can make knives for.

Fact! Po sells every knife he makes, have I mentioned how awesome his knives are? Anyone who passes... It's their MAJOR loss.

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Are you joking, Pohan?!?

Titanium- which you grind every day- is not adamantium. I offered to buy you an entire sheet of it, if you recall, and it's only 135.00 per square foot- not exactly adamantium prices. You sounded like you just didn't want to do it, because you just didn't want to- and all you had to say was "That's not my thing. You can have something I make, or maybe I could point you to someone who might be more interested in that." But you said nothing, and even ignored an email which I'd imagine you knew quite well the purpose behind.

And who drops 100.00 into your PayPal as a joke? Why should someone have to ask for their money back when YOU are the one who decides he doesn't want to do something? Get serious, dude.
 
Gotta admit all I see is terrible customer service, terrible communication and a bad attitude from another maker.

I hate seeing crap like this, but there are several makers I won't deal with because of such reports, and honestly his response above just added him to that list.
 
For the record, RevDevil, I made both deposits within a few days of each other in hopes my knives could be delivered together.
 
I purchased a knife from Pohan in November. He was awesome, 100% transparent throughout the process. Fair, kind, and very communicative. I seriously couldn't recommend him more. And I know many other's that have been happy and satisfied with Po's work and ordering process. I'm guessing there's more to this story.....

Nope. Nothing more.

Ordinary, friendly banter about guns, knives, Multi Etch...regular stuff. Then I tell him he's being no fun, and that's it. What was the excuse for not even notifying me my next slot had come up, if he hadn't simply decided he wasn't making me anything at that point- which is what he did?
 
I know several people who have been satisfied by Po, orders fulfilled and delivered. Something must be different about your situation.
 
I made a deposit with Po for a fixed blade, but the Skelton bump increased the wait time beyond a reasonable amount so I asked for a refund, which Po promptly accepted. I thought his communication was excellent as a whole.
 
I have one of Po's knives and out of all the knives I've bought and sold in the past year, it is the ONLY one that will never leave my collection for one reason: Po. Okay, maybe two. The knife is freaking awesome.

In all my communication with Po he has always been prompt and upfront with me. I asked about some things I may want on my next Bluefin and he told me right away that we may not be going that route.

Bako, you said he knew upfront that you wanted some out of the ordinary things. Then you stated when your turn came up you discussed "perhaps" a titanium blade. It seems to me that he didn't agree to make a titanium blade if you're discussing it only once your turn comes up.

That subject notwithstanding, I wouldn't say he made excuses. He provided you reasons he doesn't or won't do something. That's certainly within his rights being the commissioned artist. Unless he agreed to do anything you requested carte blanche which I doubt ANY maker would do. If you don't like the options at that point, either adapt or find a new artist.

I asked Todd Fischer for zirconium on my Archangel and he said he doesn't work with it for safety reasons. I didn't consider that an excuse. I just found a different material I would be happy with. If I couldn't have reconciled that, I would have just found a different maker that would do what I want. Nothing speaks louder than your money.

Pohan Leu is good to go in my book. I will continue to do business with him as long as he will continue to make knives.
 
I am not sure why this is such an issue with the OP?
(Maybe I am missing something)

You wanted something that Pohan did not want to make, for whatever reason....
Stating what steels he is grinding and when is irrelevant.
You can't force someone to work on a project they don't feel comfortable with, and why would you want to?!

No need to bash him here, just get your deposit back and find a maker who is willing to work with the materials you want.
 
I'm not going to argue with people telling me their positive experiences as though they invalidate my experience.

Pohan and I will work this out between the two of us- but this is what I did since he ignored me.
 
Pohan will make this right, if he hasn't already.
Po is one of the most upstanding persons I know.
rolf
 
Let's hope Mr. Leu makes the smart business decision and promptly refunds Bako's two deposits...so as to avoid tarnishing his A+ reputation as a knife maker.
 
Let's hope Mr. Leu makes the smart business decision and promptly refunds Bako's two deposits...so as to avoid tarnishing his A+ reputation as a knife maker.

I'm pretty sure this isn't even worth mentioning. All he needed to do was ask from the beginning.
 
Let's hope Mr. Leu makes the smart business decision and promptly refunds Bako's two deposits...so as to avoid tarnishing his A+ reputation as a knife maker.

If this tarnishes his 'A+' reputation, I will post a picture of myself in nothing but my wife's panties....
I think we are a lot smarter on this forum then to not see what happened here.

Seriously though, you think Po was going to keep the $100.00?!
 
I'm pretty sure this isn't even worth mentioning. All he needed to do was ask from the beginning.
How a business responds when things go badly says more about its integrity than when everything is hunky-dory. Unfortunately, Mr. Leu has been handed a public test of this principle.
 
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