This is a professional company. On their websites, when you email them it tells you that they will reply within 2-3 business days. All of that would be great if they actually did it. I have contacted them multiple time and called and let them know what I emailed them. They said “we will check” I also sent messages on Facebook..... it shows they see it but again won’t reply. 3 or more years ago if you contacted them they were amazing but lately they have takes a shit on customer service. And yet I keep with them hoping it will get better and yet it doesn’t.... I am stilllll waiting for a reply.