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Benchmade customer service??

Discussion in 'Benchmade Knife Company' started by Joe Kidd, Aug 7, 2015.

  1. mrfields


    Jun 30, 2017
    the reason they’re being so strict is because of all the people who used to take advantage of them offering unlimited free clips, asking for dozens then putting them on all their knives (not just bms), or turning around and selling them on the bay. they’re the ones you can thank for the new policy.

    the $5 they’re charging for extra clips is hardly outrageous. i doubt it even covers the cost of the clip plus shipping.

    as far as screws & such go, i just received a full set of screws plus clips for a couple discontinued blades, a 320 & a 890. no charge & they were at my door in a little over a week from when i called.
    Wilfred17, razorburn and lovescamaros like this.
  2. sharp_edge

    sharp_edge Gold Member Gold Member

    Jul 30, 2015
    You guys are luckier than I. At least Benchmade replied your email.
  3. mpgt12


    Jan 3, 2019
    Their customer service has been very good in my experience. Friendly, quick and efficient.
  4. rexromic

    rexromic Gold Member Gold Member

    May 28, 2011
    Never had any issues with Benchmade customer service.
  5. colin.p


    Feb 4, 2017
    I contacted BM on Sept 19 and asked for a couple of Bugout clips (for my Bugout) and a couple of parkerized deep carry clips for my 551-1 (original is painted). I just received the package now (a couple of weeks faster than the normal 5 weeks or so it usually takes). They sent me one Bugout clip with screws, and one painted deep carry clip for my Grip.

    I got one replacement original clip for each knife, not two each and they didn't switch to a different finish deep carry clip. Basically what they have been telling folks asking for new clips is what I got, no more, no less. I have no problems with that and would be happy to pay the five bucks for different clips next time.
  6. razorburn

    razorburn Gold Member Gold Member

    Mar 26, 2007
    Just got the parts requested yesterday.Everything arrived a week later. They do use some unnecessarily large ziplock bags
  7. sv4


    Feb 13, 2014
    Yes, I had the same experience; they will only send free replacement clips for the exact original Benchmades you have. Actually when I emailed about the free 2 clips per knife for up to 5 knives a year policy, Benchmade Customer Service replied that the policy was 10 parts requests per year. So I guess one could actually ask for 1 clip for 10 knives per year and still fall within these parameters..
  8. Drgrendel


    Oct 7, 2019
    Called them and received exactly what I needed. Cannot lodge any complaints at all.
  9. Poriggity

    Poriggity Gold Member Gold Member

    Sep 15, 2018
    I was digging through my pile of knives and found this Benchmade mini bone collector with walnut scales, I completely forgot I had, that came in a lot of knives I bought a couple of years ago for $75 for the entire lot. Time to test Benchmades customer service. I'm sending it in for a new pocket clip and clip screws along with a sharpening. We will see how it goes.

    [​IMG]benchmade2 by poriggity, on Flickr

    [​IMG]benchmade1 by poriggity, on Flickr

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