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Benchmade customer service??

Discussion in 'Benchmade Knife Company' started by Joe Kidd, Aug 7, 2015.

  1. mrfields

    mrfields

    154
    Jun 30, 2017
    the reason they’re being so strict is because of all the people who used to take advantage of them offering unlimited free clips, asking for dozens then putting them on all their knives (not just bms), or turning around and selling them on the bay. they’re the ones you can thank for the new policy.

    the $5 they’re charging for extra clips is hardly outrageous. i doubt it even covers the cost of the clip plus shipping.

    as far as screws & such go, i just received a full set of screws plus clips for a couple discontinued blades, a 320 & a 890. no charge & they were at my door in a little over a week from when i called.
     
  2. sharp_edge

    sharp_edge Gold Member Gold Member

    Jul 30, 2015
    You guys are luckier than I. At least Benchmade replied your email.
     
  3. mpgt12

    mpgt12

    13
    Jan 3, 2019
    Their customer service has been very good in my experience. Friendly, quick and efficient.
     
  4. rexromic

    rexromic Gold Member Gold Member

    May 28, 2011
    Never had any issues with Benchmade customer service.
     
  5. colin.p

    colin.p

    757
    Feb 4, 2017
    I contacted BM on Sept 19 and asked for a couple of Bugout clips (for my Bugout) and a couple of parkerized deep carry clips for my 551-1 (original is painted). I just received the package now (a couple of weeks faster than the normal 5 weeks or so it usually takes). They sent me one Bugout clip with screws, and one painted deep carry clip for my Grip.

    I got one replacement original clip for each knife, not two each and they didn't switch to a different finish deep carry clip. Basically what they have been telling folks asking for new clips is what I got, no more, no less. I have no problems with that and would be happy to pay the five bucks for different clips next time.

    edit (again): It seems that I didn't inspect properly the replacement clip BM sent me for my 551-1. It is in fact a parkerized clip (that I did ask for) AND NOT the painted clip that was originally on the knife. So BM (in my case) does send a parkerized clip and will switch out for another finish, if asked for.

    Once again, Benchmade has gone above and beyond what I asked for. I knew there was another reason why they are my favourite knife company.
     
    Last edited: Oct 27, 2019
  6. razorburn

    razorburn Gold Member Gold Member

    Mar 26, 2007
    Just got the parts requested yesterday.Everything arrived a week later. They do use some unnecessarily large ziplock bags
     
    colin.p likes this.
  7. sv4

    sv4

    160
    Feb 13, 2014
    Yes, I had the same experience; they will only send free replacement clips for the exact original Benchmades you have. Actually when I emailed about the free 2 clips per knife for up to 5 knives a year policy, Benchmade Customer Service replied that the policy was 10 parts requests per year. So I guess one could actually ask for 1 clip for 10 knives per year and still fall within these parameters..
     
    colin.p likes this.
  8. Drgrendel

    Drgrendel

    2
    Oct 7, 2019
    Called them and received exactly what I needed. Cannot lodge any complaints at all.
     
    colin.p likes this.
  9. Poriggity

    Poriggity Gold Member Gold Member

    125
    Sep 15, 2018
    I was digging through my pile of knives and found this Benchmade mini bone collector with walnut scales, I completely forgot I had, that came in a lot of knives I bought a couple of years ago for $75 for the entire lot. Time to test Benchmades customer service. I'm sending it in for a new pocket clip and clip screws along with a sharpening. We will see how it goes.

    [​IMG]benchmade2 by poriggity, on Flickr

    [​IMG]benchmade1 by poriggity, on Flickr
     
    razorburn and colin.p like this.
  10. colin.p

    colin.p

    757
    Feb 4, 2017
    They are quite large, however, I seem to be "collecting" a rather large selection of stock, as well as deep carry clips not to mention assorted screws, so the extra large size baggies is appreciated.
     
  11. Poriggity

    Poriggity Gold Member Gold Member

    125
    Sep 15, 2018
    So, I got my Bone collector back that I sent off on 10/21. I requested a sharpening and two new screws for the pocket clip. I just got the knife back yesterday (decent turn around IMHO), and the sharpened it, oiled it, gave me an entire new clip, and a new box for it, all free of charge. The action on this thing is smooth as butter now. I'm gonna be carrying it for a while, but I'm pretty impressed with Benchmade's customer service.

    [​IMG]benchmade bc1 by poriggity, on Flickr
    [​IMG]20191105_195035 by poriggity, on Flickr
    [​IMG]20191105_195025 by poriggity, on Flickr

    Scott
     
    gotgoat, razorburn, sv4 and 2 others like this.
  12. Dogdrawz

    Dogdrawz Gold Member Gold Member

    985
    Aug 15, 2016
    I just got a quote from Kershaw for a 0460 clip & it's $10. So...
     
    colin.p likes this.
  13. Yalius

    Yalius Gold Member Gold Member

    486
    Jun 20, 2012
    Last time I had a knife in to Benchmade for service, having a serrated blade on my 707S switched for a plain blade, I was greatly perturbed at how long I had to wait. I dropped it off at the factory on a Saturday, it was finished on Tuesday, but because of work, I couldn't pick it up until the following Saturday. Before that, when I got a couple sharpened, I had to browse their retail shop for, like, half an hour, before they were done. The wait time was almost unbearable. And they had the gall to lubricate and tune the pivot on my 710. And talk about disappointment, they only had a couple hundred different models to fondle while I waited. Ugh.
     
  14. sv4

    sv4

    160
    Feb 13, 2014
    Haha, good one :D
     
  15. razorburn

    razorburn Gold Member Gold Member

    Mar 26, 2007
    I got quoted $10 for a 0452 pivot nut which I passed on as I intended to sell the knife.From what I understand if it's requires extra machining to produce or made of titanium,expect to pay more.
     
  16. sv4

    sv4

    160
    Feb 13, 2014
    I thought Kershaw also gave free replacement pocket clips, or has that policy changed? Last year I asked for & received free pocket clips & torsion bars for a couple of my Speedsafe knives.
     
  17. teddy1093

    teddy1093 Gold Member Gold Member

    177
    May 12, 2017
    image.jpg I contacted them,I wanted to try a deep carry clip on my 940 (by email) got back to me next day within 2 weeks not only a deep carry but a split arrow I liked better. Great customer service. Maybe a year ago free.
     
    sv4 and colin.p like this.
  18. Eljay2

    Eljay2

    128
    Sep 25, 2018
    Love Benchmade CS!! Compare it with the other big company out there which has a huge hole in their customer service strategy.
     
    sv4 and colin.p like this.
  19. Dogdrawz

    Dogdrawz Gold Member Gold Member

    985
    Aug 15, 2016
    +10 for the parkerized/polished steel split arrow.
     
  20. cabron50

    cabron50

    273
    Sep 5, 2005
    After 12 years of use, the blade on my HK Mini Auto stopped firing. I sent it to Benchmade on October 31st and got it back on November 16th in fine working order. Benchmade doesn't make HK branded knives anymore but they still warranty them. I'm a satisfied customer.

    Edited to admit that I can't figure out how to post a photo.
    [​IMG][​IMG]
    [​IMG]
     
    Last edited: Nov 17, 2019 at 11:17 AM

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