Benchmade Quality Control

STR said:
To me that is unacceptable. I'd return it to the place I bought it from and ask for a replacement. BM should be able to replace the knife in a short time rather than inconvenience the customer over a new knife.

If they won't send it to the dealer and let him mess with the delay or getting it replaced.

STR
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That's the thing though. Personally, I don't expect the place I bought it from to actually open the contents, check and double check that the knife (or any other product) meets the manufacturers "standards" before shipping it out to the customer. It'll be great if they did and might be worth a couple of bucks extra out of pocket to get that assurance (to me anyway, I'd pay it).

Called Benchmade's warranty department today and they were extremely helpful. Even the CS person sounded shocked when I described to her what was wrong with my 710D2. Didn't ask how long it would take to get my knife back though. I have other knives to carry around (635-503 today :D).
 
Aeromedix has replied on this forum that they will make things right. Call them ask that they inspect and check the new knife before sending it out and send your defective one back.

I see no problem here - you are dealing with reputable people here: Doug Ritter, Aeromedix, and Benchmade. All appear to want to make you happy.
 
When I got my large Ritter MK-1 it was just fine. It is a great knife and opens better than any other folder I have. To back that knife up, in February I ordered a mini-RSK in M-2. Now the wait starts!
 
It seems to me that the discussion is over. The man whose name is on the knife and the "store" that sold it to you have told you what to do. I'm extremely impressed by the way Mr. Ritter and Mr. Blue jumped all over this to fix the situation. Cheers to both of them!
 
Brent Blue/Aeromedix said:
Steve:

I am sorry there are problems with your knife.

We stand behind them 100%.

Please call 888-362-7123 if you would like to exchange it or a refund.

Sorry there were problems with this individual knife.

Brent Blue
Aeromedix.com
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They will take care of it! Let them take care of you!
 
I just got a Rukus and it is absolutely perfect in every way. Last Benchmade purchase was a large Skirmish and it too is absolutely perfect. Have many Benchmade knives and all are perfect, with the exception of one liner lock AFCK. The blade is just slightly off center. Not enough to ride the liner or cause any problems. Just something someone who expects perfection will notice. :thumbup:

Now Kershaw is another thing. I have a Multi-Task knife(first A.O.) and a black Boa. Both have assymetrical grinds on the blades. The grinds do not match from side-to-side. Again something someone who expects perfection will notice which does not affect function. I also have a black Leek which is fine, so I guess they addressed the problem.:eek:

Cannot stand Cold Steel. every knife I have bought from them still has the wire edge on the cutting edge, and usually burrs.:barf:

CRKT would be great if they used a better blade steel. All their offerings are well put together pieces, with blades made of sub-standard steel.:confused:

I have only one Emerson, and on it the liner goes completely across the handle to the opposite liner out of the box. NO MORE EMERSONS!:thumbdn:

3 Micro-Techs and all are great autos.:D

4 Al Mars and all are great knives.:)

Too many Spydercos to list and all are okay knives.:cool:

Many others with no significant problems that affect function.

CBXer55
Oklahoma City
 
Let Aeromedix take care of your problem. They're great folks.

As someone already pointed out, Doug Ritter, Brent Blue and the folks at Benchmade are tops at standing behind their products.
 
Over two dozens BM knives - and I use most of them, they don't lay in the showcase - among them a regular RSK-1 also.

Never had a problem with.
 
That's the thing though. Personally, I don't expect the place I bought it from to actually open the contents, check and double check that the knife (or any other product) meets the manufacturers "standards" before shipping it out to the customer. It'll be great if they did and might be worth a couple of bucks extra out of pocket to get that assurance (to me anyway, I'd pay it).

Called Benchmade's warranty department today and they were extremely helpful. Even the CS person sounded shocked when I described to her what was wrong with my 710D2. Didn't ask how long it would take to get my knife back though. I have other knives to carry around (635-503 today ).
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I was not suggesting that the company that sold it to you should have to check each and every knife before it leaves the store. That is not realistic. What is realisitic is that they are selling a quality product from a company that stands behind them so they in turn stand behind the product and will replace it in most cases for you so you don't have to be the one inconveneinced after spending your hard earned cash on a product they sell.

Obviously they do stand behind it 100% and you can get it replaced by sending it back to them faster than waiting the two weeks or more from BM.

They can send it to BM and get it covered by them for replacement or repair without the inconvenience you would suffer.
STR
 
Well it took just over a month and I finally got my knife back. Imagine my surprise when I opened the box, took out the knife, and found it in almost exactly the same condition as when I sent it to Benchmade. The blade is still way off center (but does not rub, barely) and the axis lock still sticks (but now on both sides). I am going to carry the knife for a while and see if maybe the lock just needs to be broken in. It does feel like a good knife and maybe I can work the blade to center somehow, but I feel knives are precision instruments to a point and a smooth lock and centered blade are not too much to ask for in a knife in this price range. Am I expecting too much?
 
cbxer55 said:
I have only one Emerson, and on it the liner goes completely across the handle to the opposite liner out of the box. NO MORE EMERSONS!:thumbdn:
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Fluke.

I have only handled 5 or 6 Emersons, but all of them had about the same exact lock-up, which is very good and WAY to the left, not the right. My experience is not a very large sample size, but Emerson's locks have been more consistant for me than even Chriss Reeve (one Sebenza I have handled had lock-up far different than all of the others which were all the same- this one just barely engauged the tang at all). My sample size may be small, but it is 5 or 6 times larger than yours.

Don't boycott one of the best knife makers on the planet just because of one fluke that he would fix for free if you sent it in.
 
If it were me I'd send it back for replacement or refund (including costs to return it). There is not excuse for such shoddy workmanship and it is a PITA to have to mess around with such garbage.

I'd take my refund money and go buy a good knife like a Spyderco Military.
 
Hair said:
The 710 is garbage? This is news to me.
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Which thread were you reading?


As for repair time.. they told me they're averaging 20-25 days when I contacted them about 10 days ago. I'm still waiting for a knife that was sent back in march.
 
Last time I sent one of mine to Benchmade the turnaround was 12 days, not bad that Oregon to Nebraska. Peace Scotty
 
Menocu said:
Which thread were you reading?
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I got it confused with the other BM QC thread on the front page, which is about a 710.

So change "710" to "Ritter Grip". Same point.
 
Both the vendor and the designer have already chimed in to say that Aeromedix will make it right. Do we need to continue?



cbxer55 said:
I have only one Emerson, and on it the liner goes completely across the handle to the opposite liner out of the box. NO MORE EMERSONS!:thumbdn:
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Since we're on the subject.... Send it back before you bash the whole company! Ernie's team will fix it for you. Emerson, just like any other company, accidentally lets one slip through with a tiny problem. And once you get it fixed, you'll find that it beats the pants off your other knives (especially if you buy Kershaws.....).
 
Am I expecting too much?[/QUOTE]

No You need to send it back, and you need to email the owner of benchmade. Don’t be rude, just explain everything, I’m sure he will send you a new knife, Benchmade did not become one of the best knife makers in America, by building shoddy knives. Even BMW auto make a lemon no and then, but it not enough to indict the whole company, I own only 4 BM’s and love every one of them. I promise they will make it right. The worst kind of advertising is a disgruntled customer. The only Bitch is the postage and lost time with your knife. Like I said all my BM are perfect, Please don't settle for anything less.

Peace Scotty
 
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