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Beware of Microtech Knives
- Thread starter jharrison565
- Start date
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Well we heard back from Microtech and we have successfully resolved this matter. My only problem now is that I have not been able to get in touch with the original author of this thread. *nevermind, got in touch*
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Now that is interesting. Hopefully he'll come back and read his thread or his email?
On this topic. Nice job on turning this one around for this fellow. Microtech should pay you a commission on every time you solve their massive customer service issues for them.
On this topic. Nice job on turning this one around for this fellow. Microtech should pay you a commission on every time you solve their massive customer service issues for them.
- Joined
- Feb 26, 2002
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- 4,137
Sorry, but I am not impressed that it took posting this thread in a very public forum to get this issue resolved. And although gte217e stuck his neck out to get this fixed, it clearly would not have been if he was not a MT dealer that could have an impact on MT's profits. Fail.
Didn't Microtech relocate in 2005?
I hope you're able to finalize the deal on becoming the "Certified Microtech Repair Center." Someone needs to step up to the plate (sure as hell isn't / hasn't been Tony!).
Microtech had two offices, one in NC and one in PA. The small parts were in PA and assembly was in NC. Moving to PA exclusively has helped streamline quite a bit from my recent experience with them.
I was told that I would need to visit their facility and undergo some training prior to being "certified". I guess being a certified engineer by the state of florida isn't enough. I enjoy fixing knives and love the mechanisms so I'm always happy to help.
I was told that I would need to visit their facility and undergo some training prior to being "certified". I guess being a certified engineer by the state of florida isn't enough. I enjoy fixing knives and love the mechanisms so I'm always happy to help.
I guess I was lucky. Bought a MT from a reputable company. An OTF auto with carbon fiber on it. Dont remember the exact model. But it was a piece of crap! I have a few autos which I carried mostly while on duty, Spydercos, Benchmades, SOG makes one hell of an auto! Within a day of getting my MT and flinging it open and closing it, it literally like fell apart into pieces. The spring came undone or something and all I could hear were parts clunking around. Got a bad feeling and called and got an RA right away and sent her back! Never a Microtech for me again!! Autos are fun and perhaps cool but ive found regular folders that I preferred carrying on duty.
I receive numerous calls from LEOs and Military personnel about obtaining Microtech OTF knives for duty and I turn them away every time. I love Microtech knives because they are cool, fun, and convenient but never would I rely on an OTF knife for anything other than random cutting tasks. I do not believe they are a tool to be relied on for self defense even as a "backup".
Striderco:
If I buy a Sony Laptop from Best Buy and it breaks within 2 days of using it; I would refuse to send it to Sony for repairs. I would demand that Best Buy replace it with a working one and they can deal with obtaining a replacement from Sony.
I believe dealers should take full responsibility for the items they sell; and I stand 100% behind every Microtech knife I sell; and 20% behind the ones I don't. I admire Kershaw's level of customer service and that is something I aspire to have.
Striderco:
If I buy a Sony Laptop from Best Buy and it breaks within 2 days of using it; I would refuse to send it to Sony for repairs. I would demand that Best Buy replace it with a working one and they can deal with obtaining a replacement from Sony.
I believe dealers should take full responsibility for the items they sell; and I stand 100% behind every Microtech knife I sell; and 20% behind the ones I don't. I admire Kershaw's level of customer service and that is something I aspire to have.
- Joined
- Jul 16, 2011
- Messages
- 198
Gte217e has some very admirable views about customer service. It's too bad that the horror stories in this thread are have covinced me to never spend the money Microtech asks for a knife.
If you're buying a blade that costs as much or more than a custom then the customer service should be flawless.
If you're buying a blade that costs as much or more than a custom then the customer service should be flawless.
OK. My last dealing with Microtech was in early 2004.
LOL I hear ya!
Wish you luck in this endeavor! And hurry up. . .maybe I'll send you my broke MT to play with.
My hat is off to you. I wish all dealers had the same train of thought. This isn't to say all or a large number don't. I've only had two do a "sell-and-run."
- Joined
- Dec 2, 2011
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- 5
Just wanted to make an update my situation. The reality is, dealing with Microtech alone is not a picnic; however, if you go through a reputable dealer, you might not go through the hassle I went through. Recently, I received assistance from an AWESOME Microtech Dealer, The Hollow Grind, in which they helped me retain my knife. With all the crap going on today in the world of commerce, it is awesome to find companies that still believe in customer service, like The Hollow Grind. Two thumbs up for The Hollow Grind. If you have any issues with your Microtech Knife, or want to purchase a Microtech Knife, I highly recommend The Hollow Grind.
I own a MT ultratech dated 01/2002. I sent it to MT and had all sorts of trouble getting through to them. I was patient and it was returned after repair. It promptly fell apart as the screws had been stripped in re assembly. They repaired it but now I have those triple pin crews that they went to. I had to send it through a knife dealer as I am no longer able to get it direct back. This seems to be a hassle (pita) for me as my state allows them legally to be carried and they are openly available. I have to mail it to a dealer...wait for them to mail it, then go in reverse. If I have a gun that needs repair I can send it to the manufacturer by mail overnight and get it back to me the same way. WTF?
I can't depend on the knife to lock open or closed at all so I only carry it when it doesn't matter.....
I can't depend on the knife to lock open or closed at all so I only carry it when it doesn't matter.....
bigmark408
Gold Member
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- Nov 13, 2006
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- 4,989
Your heart seems like it's in the right place but the fact is that you are also pushing the product....many have come and gone before you... History shows that MT ( Tony ) will never change.
Hmm, my new(2010 BD)Combat Troodon just purchased from "Jays, or American Edge" crapped out right from the box, just last night! First three firing's resulted with the blade falling from it's cradle/track/whatever and having to be reset. On the sixth failure of twenty total firings the blade refused to seat itself fully within the frame, it had become hung up somehow and was now protruding about a 16th out of the slot, though now it would both fire & retract! I deemed that as just to dangerous and contacted Jay and returned him the knife, I just talked with him earlier this evening and thought I'd have him replace it with another. Not now I won't, not after reading about MT's ideas on CS. I will contact Jay and instruct him to just refund my money. I am involved in an ongoing issue with Marlin/Remington arms surrounding their defective 1895GBL .45/70 carbine, I've posted the account over at M4carbine.net, so I won't regurgitate it all here, it's sufficient that you understand that their ideas on CS are far worse then what MT's are, if you can believe it, and I just am not going to buy another POS American made product. Thats the bottom line of it all, "Made In America" should be your warning to run, not walk away!
BTW, Microtech is no longer in the gun business, they went bankrupt very very quickly, their 5.56mm carbine was both ridiculously overpriced, and often defective....
BTW, Microtech is no longer in the gun business, they went bankrupt very very quickly, their 5.56mm carbine was both ridiculously overpriced, and often defective....
bigmark408
Gold Member
- Joined
- Nov 13, 2006
- Messages
- 4,989
Yesterday i seen 6 MT Ultratechs a dealer had that were dated 12/11 that all had fire retract issues....today the dealer sent th back to his distributer.
Esav Benyamin
MidniteSuperMod
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- Apr 6, 2000
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I should take that personally. I was "Made In America" myself.
Rants against an entire country when the fault lies with a company are unfortunate.
Microtech has been a disaster for years. Consider Protech or Benchmade autos for reliability.
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