BEWARE people who say the package never arrived!

mike_mck2 said:
I would not do business with you Anthony, based on what you have written here, and the way you have behaved.

I know, no big deal to you, but in my opinion you have continued to handle this problem extremely poorly, and if I was the buyer in question I would have told you to piss off long ago.
Click to expand...


or a bunch of the rest of us either. It is simple, the buyer has to start running with the ball. Show some activity on that end, and the seller will take up the slack.

Anthony is a respected, respectable member of the knife community, some would say his reputation is beyond repute.

Right now, mck2, you are just another newbie with a big mouth.

Best Regards,

STeven Garsson
 
Anthony Lombardo said:
FYI, can anyone show me where I have not completed my part of the bargain? I refuse to refund the item in question because after shipping 300 items this year NONE have been missing or stolen and I need something to show me that this person is acting in good faith. Anything. Something.

I am pretty sure I will never see that report...
Click to expand...

That was why I asked my first question. What more could AL do? Just take a stranger's word and eat the loss? Why? If it was stolen off the buyer's porch then it certainly isn't the seller's problem IMO.

Businesses refund or replace in situations like this because they don't want to waste more money in wages to handle the situation than the item costs. It is just cheaper in most cases to send another, unless it is a big ticket item. From one private citizen to another that just isn't true.

This is one of the reasons that I won't ship out of the country. It isn't to be insulting to people outside of the USA, but it just isn't worth the headache to me as an enthusiast just looking to change around my collection. That is for another thread though. :D
 
I don't know mike_mck2, but a newbie to a forum doesn't necessarily mean a newby to knives, or transactions or business etc. Gotcha though that that was a bit harsh for him to say "I wouldn't buy from you" etc.

The 2 guys who had lost / mis-delivered packages that I'd sent last week would have been real angry with me if I'd have inferred that they were attempting to defraud me if they didn't go file a police report.

I've got 100% "man this guy went the extra mile" feedback on the auction sites but my reputation wouldn't mean much to a buyer who felt I'd accused them pretty early in the game. Hopefully it will all work out for Anthony and the buyer, I swear the summer holiday vacation thing with the delivery drivers is like letting an ice cream truck deliver your goods.

I was pretty danged nervous with a $1,200 package not arriving yet showing "delivery confirmation - delivered" last week, I worked with the buyer and both of us "shook the shoe box" with the local post office and we fished out his "delivered" package.

I've learned a lot from this thread on how to prevent that from being "possible" to happen next time, though mine ended happily. If I became convinced the buyer wasn't scamming me, and he never ever ever got his package, and I'd realized that I hadn't sent it with enough "certainty of delivery", I eventually would bite the bullet and refund the guy even if it took me a while to afford it. I'd turn over some stones myself, and like you said, make the receiver do some work, if they go to ground or won't talk on the phone about it, well, they are admitting something there.

Good luck Anthony!

Frank H.
 
"If it was stolen off the buyer's porch then it certainly isn't the seller's problem"

That's the dang problem with USPS "delivery confirmation" as we've learned by everyone's experience here, the darned seller has no way to know if it made it to the porch, or even the right porch etc.

Some on this thread have had experiences of delivery confirmation being "scanned in" before a package even leaves on it's route, scary stuff, Fed-X is sounding better all the time (except for their ground service that is subbed out to local outfits quite often, that service can be terrible).

Also in this thread about a neighbor getting a package and never owning up to it, wow. One of my packages lost last week was also delivered to a neighbor, with my guy home the whole time waiting for the truck, a $700 package.

I pulled the string, I found out what happened, UPS wouldn't tell the guy, they sayd they'd only talk to the guy who paid for the shipping and bought the insurance. Fortunately that driver (a temp vacation fill-in) was honest enough to at least fill in on his report what address it was delivered to, that was a miracle. I told my guy and he literally peeked in their living room and saw the box. Went over there when he saw they were home. In some neighborhoods he would have never gotten a phone call from the neighbor.

My good reputation or not, if the buyer didn't get the box, you know who he would have thought was responsible, tough situation. Fed-X with signature sounds better all the time...

Frank H.
 
Frank-H said:
I don't know mike_mck2, but a newbie to a forum doesn't necessarily mean a newby to knives, or transactions or business etc. Gotcha though that that was a bit harsh for him to say "I wouldn't buy from you" etc.

Frank H.
Click to expand...

Frank,

I get where you are coming from, really I do. No one likes to get burned on a deal. It is just that I KNOW how Anthony Lombardo handles his business, and he WILL go the extra mile, but not for nothing. You have to show that you are worthy, and not just another scumbag dipstick looking for easy money. He does not work that way, and neither do a lot of the rest of us.

If you say the check is in the mail with a lot of the regulars around here, then your word is bond, and out the item goes. Try that with E-Pray sometime.

Yeah, newbie may not mean new to knives, but it does mean NEW to THIS community, where things ARE done a bit differently.

Best Regards,

STeven Garsson
 
Thanks Steven.

Its amazing to me. People's paycheck/welfare/soc. security check --NEVER I mean NEVER get lost in the mail, but the bills always seem to. One of the little truths in life.

FYI, this item was worth about $100. Buyer has some questionable "feedback" and acts a little loony. Red flags abound.


On a $1200 item I would send express mail or fedex for sure.
 
I hear ya Steven. Ironically, with both of my lost packages from last week, I'd shipped before getting the money, on both of them, on the word of the buyers, but (knock on wood) I've been pretty good (or lucky) at sizing up the "baloney factor" with buyers, no disasters yet. I got my money, they eventually got their packages, and trust was good on all sides, hopefully the buyer (and the post office) can work together to avoid a headache for Anthony.

The only thing worse than bad service and "iffy delivery" is paying hard money for the slap in the face, and man USPS is expensive on their insurance once you get into the $1,000 range etc... (that and it's all of a sudden worth a lot less when you ever need to collect on it, what a scam that is!)

Anthony, there's the smoke from the fire there, questionable feedback and acting "less than straight", ok, that makes a lot more sense now re: "I think the broken part here is the buyer, not the delivery". Glad it wasn't a bigger dollar item. Bummer that people don't have more character than to try and pull that on a seller if that's what he's doing. "He'll get his one day".

Frank H.
 
JFY general information, Mike_mck2 is NOT a newbie to this forum/ community. Any current/ former member can change there user name...

N.
 
Anthony, it's none of my business, but my personal experience tellsx me you should rethink this. Together, my father and I have over 40 years in the postal service. I am relatively new to the site and was on a buying spree. I was looking for folders and fixed blades that suited me. Just 2 weeks ago, I bought a knife off of a forum member here and in fact, he's on this thread. I paid $115 for the knife delivered, but he said he would insure it for $130. I thought that was weird, but didn't really pay much attention to it, as I just wanted the knife.

3 days later the insured priority mail envelope showed up with Priority tape wrapped around it (Always a bad sign). I purposely dropped the envelope to the floor and it took a while getting ther. Inside, was only a paper towel and plastic bag...no knife. Hmm...

I have to wait 3 weeks before I can file the claim. I have over 100 transactions on Ebay and probably half as many more with people I've met on line and never a problm, not even a damaged iteme. Which is pretty amazing since my mail service is horrible here.

This guy offers me more insurance than he's charging for the item and Bham it's gone. It stinks of fraud. So I'm out $115, plus all of the BS I have to go through to collect the money. Besides, you need proof of purchase for the aount claimed, so higher insurance doesn't really add value to the deal.

Police will have nothing to do with this claim, I can almost assure you. Postal Inspectors are in charge of the mail unitl the person receives it an they make their case 98% of the time. I thought long and hard about presenting my emails to the inspectors office for review. I'll never see that $115 and I didn't want anyone else getting burned.

A couple things stopped me: 1) the priority tape could indicate the participation of someone at the PO. 2) Probably most important is that at least 16 forum members here gave this guy positive reviews as a seller. So I withheld my complaint on this forum. If anyone here has done the same, then we have created a haven for him to commit fraud.

OR, it's just a huge coincidence.
 
People's paycheck/welfare/soc. security check --NEVER I mean NEVER get lost in the mail
Click to expand...

Not true. There has been a great deal of check theft from mailboxes in my town, and I've seen posts on the net indicating it's not just a local problem. Sometimes they're stolen by postal employees and don't even get to the mailboxes, too.
 
Another warning on Postal Money Orders. Sellers seem to insist on them, but the postal service is experiencing a lot of fraudulant money orders. It appears the culprit needs a person who works for the PO, but once they have one it's pretty easy.

Here's the kicker, if you accept a Postal Money Order for purchase and bring it to the PO to cash, YOU are liable and could be prosecuted. I'm a Paypal or Cashier's Check man myself.
 
I Don't have a nickle in this dime but I can't get over some of the posts here attacking Anthony. Now I have never done business with the man myself but I have watched his exploits all over the gun and knife boards for years.

In all that time in post after post Anthony has never generated a bad word from anybody. There for I have reason to think that he is a experianced trader with a perfect reputation and I back him 100 percent here.

I think Anthony has this guy pegged exactly right and I for one would like to know his name and Forum aliases so that I could avoid doing business with this fellow.

Hang in there A. L.
 
bigjim said:
I Don't have a nickle in this dime but I can't get over some of the posts here attacking Anthony. Now I have never done business with the man myself but I have watched his exploits all over the gun and knife boards for years.

In all that time in post after post Anthony has never generated a bad word from anybody. There for I have reason to think that he is a experianced trader with a perfect reputation and I back him 100 percent here.

I think Anthony has this guy pegged exactly right and I for one would like to know his name and Forum aliases so that I could avoid doing business with this fellow.

Hang in there A. L.
Click to expand...

I think it's just that there were some folks who thought that Anthony jumped the gun a bit. The impression I got from reading his first post was that when his buyer claimed he didn't get the package, Anthony immediately, and for no apparent reason (DC notwithstanding), assumed the buyer was lying, and then put all responsibility for dealing with the situation with the buyer. He seemed to put way too much faith in the DC. As the thread has developed Anthony added details to the story that, in my opinion, give considerable justification for his actions. A more detailed initial post would have likely obviated a lot of those "attacks". One has to allow for the possibility that some forum members are not aware of Anthony's past dealings and stellar reputation, and are only working with the information provided in the thread.
 
I have had a package "delivered" by one of the shipping companies. It contained a rather expensive PDA. We never neceived it. Turned out that the delivery company left it at the door at an address that was similar to mine (similar street names). Now not having received a package--how does one make a police report? The company had sent it........It took a great deal of my time before the shipping company made it right......
 
Nick7 said:
My company used to do the same thing on loss claims from customers on Priority Mail. We requested a police report, then refunded their money on their credit card after reception. We eliminated about 40% of the claims (they just disappeared and we never heard from them again). About 40% filed claims, then wanted the refund. 20% just said buzz off....and requested a chargeback from the credit card company.
Click to expand...

did you ever think that many of those 40% that 'disappeared and were never heard from again' did so because the request to file a police report was an unreasonable one, and they didnt want to waste their time?

if you sent me a $60 folder and it never arrived, and i contacted you for help/information, and you insisted that i go file a police report before you lifted a finger, i would tell you to get bent. a $60 knife is not worth the hassle of driving all the way to town and spending all morning in a police station filing a report.
i think that until the buyer receives the package it is the seller's responsibility to find out what happened to the item - and that is primarily because many of the tracking/reporting options are only available to the person who sent the item. this goes for insurance as well.
it is the seller's responsibility to ensure that the item reaches the buyer just as it is the buyer's responsibility to ensure that the payment reaches the seller. this is part of the buying/selling process - and if you are unprepared to shoulder your part of the responsibility then do not accept the guy's money. of course in my case other factors come into play as well - i am in canada so if a seller sends me a knife and customs confiscates it then it is not his fault and my loss - however it is still his responsibility to find out what happened to it.

anthony - flaming the guy here because of your inaction or blind faith in the flawed DC system is bad form... how would you like it if the buyer was in here trashing your reputation because he never received the knife? calling you a thief and saying that you never mailed it? its up to both of you to work this out - and giving rediculously unreasonable and pointless ultimatums like 'i wont lift a finger until you file a police report' is not a very responsible way of acting. after reading this, i would not buy anything from you... and if saying that means your friends/thread supporters wont sell to me either, so be it.

cheers,
-gabriel
 
Blackhearted said:
if you sent me a $60 folder and it never arrived, and i contacted you for help/information, and you insisted that i go file a police report before you lifted a finger, i would tell you to get bent. a $60 knife is not worth the hassle of driving all the way to town and spending all morning in a police station filing a report.
Click to expand...

Anthony Lombardo,

I would like to thank you for this post. Now we have not only msux2 that we don't have to do business with, but Blackhearted as well (oh, I forgot, I only ship in CONUS, anyway)! :D

Best Regards,

STeven Garsson
 
Ritt said:
I think it's just that there were some folks who thought that Anthony jumped the gun a bit. The impression I got from reading his first post was that when his buyer claimed he didn't get the package, Anthony immediately, and for no apparent reason (DC notwithstanding), assumed the buyer was lying, and then put all responsibility for dealing with the situation with the buyer. He seemed to put way too much faith in the DC. As the thread has developed Anthony added details to the story that, in my opinion, give considerable justification for his actions. A more detailed initial post would have likely obviated a lot of those "attacks". One has to allow for the possibility that some forum members are not aware of Anthony's past dealings and stellar reputation, and are only working with the information provided in the thread.
Click to expand...

My exact thoughts, but I didn't want to take up more space to say it. You sized up the situations really well.

Anthony is obviously a great guy and a great trader, all the info (shakey feedback, ebay type buyer, shakey communication after 'the trouble' appeared) would have reduced the amount of feedback typed on the thread here. Good heads up for all though on where the weak links are in shipping / confirmation / insurance etc. Glad your transaction was a smallish one Anthony, re: how bad the trouble is, I hope it works out for both sides.

Frank H.
 
Kohai999 said:
Anthony Lombardo,

I would like to thank you for this post. Now we have not only msux2 that we don't have to do business with, but Blackhearted as well (oh, I forgot, I only ship in CONUS, anyway)! :D

Best Regards,

STeven Garsson
Click to expand...


yousuck5hn.gif


how old are you, steve? at least you or your cronies should have the spine to sign your name to your childish trolls.

i still stand behind what i said. asking for a police report to be filed is unreasonable when it is the seller's responsibility to find out what happened to the shipped item.

i am not necessarily saying that it is the sellers responsibility to refund the buyer - that is up for debate and depends on the circumstances of the sale - but it is definitely the seller's responsibility to find out what happpened to the package if the buyer reports that it was not received. most of the tracking options are only available to the sender anyhow: if i were to contact the post office and say that i didnt receive a package i was supposed to receive, they would tell me to contact the sender and have them contact the post office.
 
Blackhearted said:
how old are you, steve? at least you or your cronies should have the spine to sign your name to your childish trolls.

i still stand behind what i said. asking for a police report to be filed is unreasonable when it is the seller's responsibility to find out what happened to the shipped item.[/QUOTE]

short, brown hair, and married. :D

I don't have cronies, not exactly sure what you are saying here? How do you know that the above quote is not from your favorite customer service clerk at SMKW?

You didn't say it like that, when you originally said it. I only attack when provoked. You don't want to be attacked, mind your manners. If it is not worth YOUR time to investigate what happened to YOUR package, why is it the seller's responsibility?

Best Regards,

STeven Garsson
Click to expand...
 
You must log in or register to reply here.
Back
Top