Review Blade HQ - How do they get it so wrong

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Riaan De Winnaar said:
You seem to assume to talk for everyone quite often.

Not complicated at all brother. Ordered. Sat back and relaxed thinking I'm awaiting delivery. Missed an email from them demanding a reply in 24 hours and they canceled my order (since you know, blade HQ doesn't pay me to answer my personal emails all day and whatnot). Contacting them via email to get the issue resolved was just a further waste of my time since their customer service is non-existant coupled with them generally not giving a crap about my order. So much so that I canceled my second order and got my items somewhere else where I didn't need to beg for assistance to resolve my orders.

Let me know if you need me to copy you in on our email conversations.
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What was the first email they sent you about?
 
Should perhaps rename the thread to the official Blade HQ Review. The good, the bad and the brown nose.

https://www.sitejabber.com/reviews/bladehq.com
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benchwarmer380 said:
What was the first email they sent you about?
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My international credit card was flagged as suspicious.

Normally in such cases, a vendor or institution would request proof of ID and proof that you are in possession of your card, rarely perhaps a bank letter of account. 24 hours deadline for a reply is not a lot of time. I work for a living and don't expect a supplier to need constant reinforcement when placing an order.

Nope, Blade HQ needs a reply to the email without requesting documentation after which they instructed to phone them form my international location where any vendor I have dealt with previously called me when they wanted to hear the sound of my voice.
 
Riaan De Winnaar said:
My international credit card was flagged as suspicious.

Normally in such cases, a vendor or institution would request proof of ID and proof that you are in possession of your card, rarely perhaps a bank letter of account. 24 hours deadline for a reply is not a lot of time. I work for a living and don't expect a supplier to need constant reinforcement when placing an order.

Nope, Blade HQ needs a reply to the email without requesting documentation after which they instructed to phone them form my international location where any vendor I have dealt with previously called me when they wanted to hear the sound of my voice.
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So it was likely an attempt to prevent fraud.

While the process may not be ideal to the consumer, it may be more beneficial on their end to just cancel an order rather than process a suspicious transaction and deal with whatever fallout may occur.

If someone else was fraudulently using your card, would you not be singing their praises right about now?
 
benchwarmer380 said:
So it was likely an attempt to prevent fraud.

While the process may not be ideal to the consumer, it may be more beneficial on their end to just cancel an order rather than process a suspicious transaction and deal with whatever fallout may occur.

If someone else was fraudulently using your card, would you not be singing their praises right about now?
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Sure, fraud prevention has its place. But to assume fraud by default and make it impossible for someone to prove otherwise by providing a counterintuitive service
is quite a different story. An order could simply be placed on hold with reasonable turnaround time and then sure it's not too much to ask to have staff ready to assist with verifications in an effective manner.

It is for all practicality almost impossible for anyone to transact on my account for online purchases. I have to manually approve every transaction within 60 seconds. A method I'm sure most banking corporations have adopted to counteract fraud. Card cloning is a different scenario where a fraudster would have your card and pin.
 
Riaan De Winnaar said:
I'll be sure to stick around for the next one. How does one change their profile picture?
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Don't bother. You still haven't given any real information on the problem you had. And frankly, the fact that you clearly don't understand you haven't made a relevant post yet and your general attitude on the subject don't bode well for you "sticking around".

Maybe calm down and try again. Give a time line of facts in the situation backed up with evidence. You'll find that works better than just yelling "they did me wrong!" until red in the face.
 
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craytab said:
Don't bother. You still haven't given any real information on the problem you had. And frankly, the fact that you clearly don't understand you haven't made a relevant post yet and your general additude on the subject don't bode well for you "sticking around".

Maybe calm down and try again. Give a time line of facts in the situation backed up with evidence. You'll find that works better than just yelling "they did me wrong!" until red in the face.
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Perhaps if you can explain why I would be obligated to format my review in a form you would approve of I would consider it until then, it's my review of their service provided to me.

My attitude is based on your attitude to my review. In all honesty, couldn't care less what you think of it but if you feel the need to put out an opinion you should be able to handle someone else's opinion of that. Feel free to take that up however you desire.
 
Riaan De Winnaar said:
Perhaps if you can explain why I would be obligated to format my review in a form you would approve of I would consider it until then, it's my review of their service provided to me.

My attitude is based on your attitude to my review. In all honesty, couldn't care less what you think of it but if you feel the need to put out an opinion you should be able to handle someone else's opinion of that. Feel free to take that up however you desire.
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Finally, yours isn’t a review; it was a rant. Your attitude is your own. Own it.
Now, I’m adding you to my short ignore list.
 
Riaan De Winnaar said:
Worst service imaginable. What should be an enjoyable shopping spree turns into a nightmare when ordering from Blade HQ.

Shopping online is a simple thing. Find what you like. Pay. Sit back and have a fun time waiting for your order to arrive...

Meet Blade HQ. From demands that the customer has to email them in 24 hours, then told to call in instead of the supplier calling the customer to generally unhelpful uninterested incompetent employees that gives a crap about your order paid for by your hard-earned money that pays their salaries.
There is no service and you will regret having to deal with them. When you finally reach a senior employee they are equally unhelpful and inattentive.

Happy to post screenshots of the counterproductive communications (getting it wrong multiple times) with them. Demanding replies within 24 hours or my orders will be canceled, demanding phone calls from my international location. Apparently it's a customer duty to serve and think for BHQ. We pay their salaries.

Service representatives copy and pasting unrelated emails to me. A proper s#&tshow. No means of getting assistance regardless of the issue when contacting them seems to be common practice if you read the reviews. Treating customers with suspicion and rather than a welcoming helpful attitude.

Standard operating procedures are counterintuitive and without regard for the customer. Self-serving.

Canceled my orders and headed over to Knifecenter.com. Simple and efficient... Got 2 emails, "Thank you for your order, has been shipped and tracking details". Now why complicate things unnecessarily?
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Perhaps starting with what you said you would be happy to do would help to clarify exactly what happened and allow everyone to understand what the issues were. And lend some credence to your post.
Not saying you did not have an issue - it's just that folks here (and rightfully so) like to have facts to make good decisions.
 
Riaan De Winnaar said:
Worst service imaginable. What should be an enjoyable shopping spree turns into a nightmare when ordering from Blade HQ.

Shopping online is a simple thing. Find what you like. Pay. Sit back and have a fun time waiting for your order to arrive...

Meet Blade HQ. From demands that the customer has to email them in 24 hours, then told to call in instead of the supplier calling the customer to generally unhelpful uninterested incompetent employees that gives a crap about your order paid for by your hard-earned money that pays their salaries.
There is no service and you will regret having to deal with them. When you finally reach a senior employee they are equally unhelpful and inattentive.

Happy to post screenshots of the counterproductive communications (getting it wrong multiple times) with them. Demanding replies within 24 hours or my orders will be canceled, demanding phone calls from my international location. Apparently it's a customer duty to serve and think for BHQ. We pay their salaries.

Service representatives copy and pasting unrelated emails to me. A proper s#&tshow. No means of getting assistance regardless of the issue when contacting them seems to be common practice if you read the reviews. Treating customers with suspicion and rather than a welcoming helpful attitude.

Standard operating procedures are counterintuitive and without regard for the customer. Self-serving.

Canceled my orders and headed over to Knifecenter.com. Simple and efficient... Got 2 emails, "Thank you for your order, has been shipped and tracking details". Now why complicate things unnecessarily?
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We understand this situation was frustrating for you as you have contacted us about this a total of 12 times.

You submitted an order on our website on December 1st and we sent you an email the same day requesting additional information regarding your payment method due to information our Fraud and Loss team is sensitive to. As we did not receive a response within the 24 hours as specified in our email the order was canceled and the amount refunded back to the original payment method. Another order was submitted through our website on December 6th to which we sent you another email inquiring about the same information. It was at this time you contacted our Customer Service team directly.


There were multiple communications from this time and while we stand by our responses, unfortunately, there was an instance where an agent took it onto themselves to respond to several of your emails with responses that did not address your concerns or situation. We are aware of this instance and are addressing it internally and we apologize for not responding directly to your needs


Several of your emails contained feedback on how we could improve this procedure, something we most definitely appreciate. To clarify, we ask customers to respond to us within 24 hours of us contacting them because instances of fraudulent transactions can develop quickly and in the case that it is a legitimate order we would not want to delay the order longer than is necessary. In our experience, we haven’t had issues with customers getting back to us within the 24 hours and we’re sorry to hear that this allotted time was insufficient for you to get back to us.


I do hope this response clears up any misunderstanding and we encourage you to contact us again regarding this situation as we would be more than happy to assist you further.
 
Riaan De Winnaar said:
Perhaps if you can explain why I would be obligated to format my review in a form you would approve of I would consider it until then, it's my review of their service provided to me.

My attitude is based on your attitude to my review. In all honesty, couldn't care less what you think of it but if you feel the need to put out an opinion you should be able to handle someone else's opinion of that. Feel free to take that up however you desire.
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You simply don't understand the problem with your diatribe. You have provided no facts or evidence. You have not clearly communicated the problem or given a time line. All you have done is stomp your feet and yell. Further, your attitude is very negative towards even your would be audience.

And I don't think I'm going out on a limb here when I believe your interactions with us in this thread are an indication of how you handled the situation with BHQ customer service. In that case, I believe BHQ dodged a bullet in avoiding having you as a customer. You have displayed a lack of understanding how basic communication works.

Enjoy what i believe will be your very short stay here.
 
Thanks for the response here BladeHQ BladeHQ

I contacted your service department with the request to assist with rebilling my first order and informed them that I am placing a second order and would like the two orders to ship out together.

None of the 4 employees including a senior employee I communicated with made any attempt to resolve my issues nor tried to assist in confirming my transactions or show the need to recuperate my order.
No documents were requested in an attempt to clear up the matter. Responses were generic copy and paste response.

My review is a review of the failure in service that I received with my failed shopping experience with you. One that I saw many opportunities to resolve.

Never the less, this is where I'll leave it and hope processes can be automatically smoother in the future there.
 
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craytab said:
You simply don't understand the problem with your diatribe. You have provided no facts or evidence. You have not clearly communicated the problem or given a time line. All you have done is stomp your feet and yell. Further, your attitude is very negative towards even your would be audience.

And I don't think I'm going out on a limb here when I believe your interactions with us in this thread are an indication of how you handled the situation with BHQ customer service. In that case, I believe BHQ dodged a bullet in avoiding having you as a customer. You have displayed a lack of understanding how basic communication works.

Enjoy what i believe will be your very short stay here.
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Again and fortunately, I am under no obligation to review in a manner you approve of. That would be like expecting you to use proper spelling and grammar to consider your post. Being able to think for myself, as long as I can make out what you are trying to say that's enough for me to make fun of your inability to understand that this is my review, not yours.

Your beliefs are also your own and irrelevant here, but thanks regardless.
 
Riaan De Winnaar said:
Again and fortunately, I am under no obligation to review in a manner you approve of. That would be like expecting you to use proper spelling and grammar to consider your post. Being able to think for myself, as long as I can make out what you are trying to say that's enough for me to make fun of your inability to understand that this is my review, not yours.

Your beliefs are also your own and irrelevant here, but thanks regardless.
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You are correct, you are under no obligation to do anything. Yet, I think you are missing his and others' points to your own position's detriment.

What good is a "review" if there are not enough details to glean what has actually happened? This is supposed to be a warning for others, but how are we to determine if your gripe is warranted, blowing something insignificant out of proportion, or just making something up?
If you do not and refuse to paint a picture on what transpired your review is a pointless endeavor in wasting your own time and not worth others even considering your opinion on the subject.
 
craytab said:
Don't bother. You still haven't given any real information on the problem you had. And frankly, the fact that you clearly don't understand you haven't made a relevant post yet and your general attitude on the subject don't bode well for you "sticking around".

Maybe calm down and try again. Give a time line of facts in the situation backed up with evidence. You'll find that works better than just yelling "they did me wrong!" until red in the face.
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Candidly, the facts seem to be "How dare BladeHQ send me an email, and give me 24 hours to respond! I work for a living!". I mean, what? You don't check your personal email at any time in a 24 hour period? LOL Ok, then.
 
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