BOLO: Stolen/Missing SHMS::UPDATE 9/23/15 Insurance Claim DENIED Again

Update 6/29/15

The claim has been denied. Reason: records indicate delivery of article

Now I have to file an appeal. What total and complete BS this is.

I'll update as I find things out.
 
What the f. This is about as ridiculous as could be. The supervisor that you talked to should have been up to her V** in that claim, making sure that you got everything squared away.

Ups all the way from now on. F * * * the USPS.
 
forager said:
Update 6/29/15

The claim has been denied. Reason: records indicate delivery of article

Now I have to file an appeal. What total and complete BS this is.

I'll update as I find things out.
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Might be time to contact the postal cops about a federal crime. ;)
 
I never pay for usps insurance because they never honor it. It's simply daylight robbery.
 
They honored my claim. Showed "delivered" but was never signed for. Proving "value" was most difficult part.
 
Sorry that you're going through this Forager. Losing a killer blade like that just stinks.

Being on the hook for it when you did everything right stinks too. :thumbdn:
 
When I ship an expensive item (>$350) via USPS I ship Registered Mail. It includes insurance, but most importantly, a legal chain of custody must be maintained from acceptance to delivery. Every USPS worker who signs for it must keep registered mail in a locked area or container until the next person signs for it - no exceptions are allowed. If something happens, whichever USPS employee who signed for last is held responsible and these are taken seriously. Registered Mail is the most secure way that I know of to ship an item. The only headache is that the package must be sealed with paper tape - plastic tape isn't acceptable for registered mail.
 
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Codeman said:
When I ship an expensive item (>$350) via USPS I ship Registered Mail. It includes insurance, but most importantly, a legal chain of custody must be maintained from acceptance to delivery. Every USPS worker who signs for it must keep registered mail in a locked area or container until the next person signs for it - no exceptions are allowed. If something happens, whichever USPS employee who signed for last is held responsible and these are taken seriously. Registered Mail is the most secure way that I know of to ship an item. The only headache is that the package must be sealed with paper tape - plastic tape isn't acceptable for registered mail.
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Great info there. It would be great if there was a sticky at the top of the exchange with this type of info as I'm sure many aren't aware. Any idea what this additional service costs? +20-30%?

Playing devil's advocate for a moment, has it been considered that the package was actually delivered?
 
Registered Mail is not especialy expensive and is certainly the most secure. But it is slow.
 
I first learned about registered insured mail because gold shippers recommend it. It’s reliable all right.

It also demands special packaging. They want space to write and stamp all over the parcel. So you need to seal it with the old fashioned brown paper packing tape. The kind you wet before applying.

You can do that yourself. But the Post Office prefers that you bring the box in and let them seal it for you.
 
Gravelface said:
Proving "value" was most difficult part.
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That was a big part of the problem I had. If you insure a specific item for a specific amount and that item is lost, you shouldn't have to prove value - you should get the amount of insurance that you paid for. If they are not willing to accept that that is the value of the item, then they shouldn't sell you insurance in that amount in the first place. [Insuring a specific item is very different from a policy covering variable losses, like house contents insurance.]

Basically, USPS insurance is only good for items that you have just purchased and have a receipt for, and only for situations where parcels haven't been marked as "delivered" (and I know from experience that sometimes postmen will mark something delivered when it hasn't been, and of course "delivered" doesn't necessarily mean to the right address).
 
Brummie said:
That was a big part of the problem I had. If you insure a specific item for a specific amount and that item is lost, you shouldn't have to prove value - you should get the amount of insurance that you paid for. If they are not willing to accept that that is the value of the item, then they shouldn't sell you insurance in that amount in the first place. [Insuring a specific item is very different from a policy covering variable losses, like house contents insurance.]
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That's what I was trying to say. Well said.
 
Just yesterday I received a knife that was insured for $320 - the package was sticking out of the mailbox, and left there with no one signing for it (if I remember correctly, a signature is required for an item insured for about $200-250+).
 
Also with Registered mail, it's actually cheaper than regular insurance once you hit a certain value.
 
gk4ever2 said:
Just yesterday I received a knife that was insured for $320 - the package was sticking out of the mailbox, and left there with no one signing for it (if I remember correctly, a signature is required for an item insured for about $200-250+).
Click to expand...

Unfortunately, the lowest common denominator applies here. If the rules and regulations are ignored, there isn't much that you can do except complain. Then, you have to find someone who cares.

By the way, it costs a bit more, but you can specify restricted delivery. The package is only supposed to be delivered to the the person who's name is on the box.
 
Good luck. If there's a mail carrier willing to let $350 stick out of a mailbox, then they're not going to care who its supposed to be delivered to.
 
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