- Joined
- May 3, 2002
- Messages
- 6,192
Ready for this? The funny thing about this one is that I've actually ordered from them about 6 times before and gotten a few decent bargains and never had a problem, so I just ignored all the negative reviews on this forum about them. Well, my luck finally ran out! 
While placing my order for 2 Spyderco Plain-edge Merlins, a Stainless Endura and a Harpy all for $36 each, the voice in my head kept saying "This is too good to be true." so I put a note in my order asking to be contacted if something was not in stock.
Well, I was right, it WAS too good to be true.
With that feeling still eating at me, I phoned the next day just to make sure that all the items were in stock and would ship. This is when I started experiencing the worst customer service I've ever had in an online knife store:
I was repeatedly transferred into oblivion where nobody would pick up the line for 20 minutes straight. I was accidently disconnected twice by a live person. I was repeatedly transferred to voicemail where I would either hang up or leave messages that were never returned. (I ended up leaving 3 or 4 messages.) I even twice had a live person promise to call me back and never call. Once, I accidently got a live person on the phone from the Sales Department who wouldn't let me talk to a manager even though I asked twice. She just repeated that it was the Sales Department and gave me the extensions for Customer Service. After 3 full days and more than a dozen phone calls, I finally got live a person on the phone who, despite my objections, once-again told me she'd call me back, and even though it took all day, she did finally call me back...
at which time I was informed that two of the four knives I ordered were out of stock.
I wonder when I would have been informed of that if I HADN'T spent three days trying to call?
When the two knives arrived, one was obviously defective and had to be sent back to Spyderco. It was VERY difficult to open and close and would not snap closed - but had to be pushed closed all the way. I mention this because I know quite a few dealers who inspect their products before they ship them. (It's a good thing I can be certain of Spyderco's good customer service.)
As a result of having to pay for shipping on the defective knife to and from Spyderco, I didn't even get a decent deal on the two knives they DID have in stock.
This is sad because I've actually had good experiences with Botach Tactical in the past, but I would never order from them again for fear of ever getting this kind of "service" again. :barf:
While placing my order for 2 Spyderco Plain-edge Merlins, a Stainless Endura and a Harpy all for $36 each, the voice in my head kept saying "This is too good to be true." so I put a note in my order asking to be contacted if something was not in stock.
Well, I was right, it WAS too good to be true.
With that feeling still eating at me, I phoned the next day just to make sure that all the items were in stock and would ship. This is when I started experiencing the worst customer service I've ever had in an online knife store:
I was repeatedly transferred into oblivion where nobody would pick up the line for 20 minutes straight. I was accidently disconnected twice by a live person. I was repeatedly transferred to voicemail where I would either hang up or leave messages that were never returned. (I ended up leaving 3 or 4 messages.) I even twice had a live person promise to call me back and never call. Once, I accidently got a live person on the phone from the Sales Department who wouldn't let me talk to a manager even though I asked twice. She just repeated that it was the Sales Department and gave me the extensions for Customer Service. After 3 full days and more than a dozen phone calls, I finally got live a person on the phone who, despite my objections, once-again told me she'd call me back, and even though it took all day, she did finally call me back...
at which time I was informed that two of the four knives I ordered were out of stock.
I wonder when I would have been informed of that if I HADN'T spent three days trying to call?
When the two knives arrived, one was obviously defective and had to be sent back to Spyderco. It was VERY difficult to open and close and would not snap closed - but had to be pushed closed all the way. I mention this because I know quite a few dealers who inspect their products before they ship them. (It's a good thing I can be certain of Spyderco's good customer service.)
As a result of having to pay for shipping on the defective knife to and from Spyderco, I didn't even get a decent deal on the two knives they DID have in stock.
This is sad because I've actually had good experiences with Botach Tactical in the past, but I would never order from them again for fear of ever getting this kind of "service" again. :barf:
