Brous Blades Not Refunding!

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ReVuEr0012

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Sep 2, 2013
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I'm about to unload on Jason Brous if he won't refund my money for a knife I tried to buy...

He has only a short opportunity to make it right before I tell my whole story!

He is the only dealer I have ever had this experience with, all others have been great.

Please use this post to share your problems dealing with this maker.
 
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Bought a flipper directly from him, no issues, good knife. How long have you been waiting for your knife? Maybe some details would help?
 
What experience? You haven't told us anything...
Joining bladeforums and starting a thread for people to rip on a knifemaker may not go the way you're hoping.
What happened to get you so riled up?
 
First of all, multiple online shops carry his products, that makes it sort of silly to buy from the source. Second, you can always email him and let him know you want to cancel, no need to wait forever and a day. Third, there are no details in any way shape or form, just the beginning of a bash thread (which will more than likely be locked down shortly), unless some sort of details emerge in short order.

I just got an email from Jason about this. He is going to be here shortly. He's unable to log in for some reason.
 
I ordered a Brous Blades Reloader, with black C-TEC scales back in July. When the knife came I found a break in one scale under the clip, when I brought this to his attention, he accused me of damaging it. I haven't had it for 10 min. at this point, He went on that fixing the scales would be a $200.00 charge, I protested and returned the knife, he must of seen what I was referring to & he offered me replacement scales, and a blade change. I chose another scale material, and asked for the stone washed blade he had offered. When I got the knife back, the blade was black much to my surprise, the knife also had a failing liner lock. I sent him a movie of it failing 20 times in 15 seconds. When he offered me this option he said the knife was a one of a kind -1/1, but when I got it it was number 430/500. I have asked him twice for an explanation of his numbering system, and have received no explanation. 430/500 is not 1/1 in my world... I wrote back and returned the knife for a second time, this time for good, or so I thought...

After getting this from him, and I quote: (Obviously sending the knife back for a full refund is not ideal But if that's what you want then okay.) That was mid August so I've made many more attempts to get this refund., when I suddenly get the knife back for a third time yesterday!

This is not the knife I wanted, it's not the knife I ordered, and after 2 months of dealing with him, I never want anything he has to offer! I want what he promised, my money back.

Some of you seem upset I would bring this up here, if not here, then where? I got nowhere working with this seller. I hope to save someone from the experience I had.

I'm starting a new Knife Co. And I would expect the same if I treated a customer as I have been treated!

I have many knife makers that look forward to my call, or E-Mail, and have never had this happen, I would never suggest anyone buy a knife from this maker!
 
ReVuEr0012 said:
...Some of you seem upset I would bring this up here, if not here, then where? I got nowhere working with this seller...
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Not the case. You should read the replies here more carefully. To help you understand everyone's point, here are the key phrases:

zcd said:
...Maybe some details would help?
Click to expand...

spketch said:
What experience? You haven't told us anything...What happened to get you so riled up?
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BenLong1018 said:
This thread is completely pointless...
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RevDevil said:
...Third, there are no details in any way shape or form, just the beginning of a bash thread (which will more than likely be locked down shortly), unless some sort of details emerge in short order...
Click to expand...

Get it? It isn't that you have an issue. In fact, we like to hear about real issues (and even some perceived ones) but your OP was essentially, "Jason Brous sucks and did me wrong!" That isn't going to get you much help nor much of a positive reaction. Like everyone tried to tell you already, you need to post details if you want us to understand your situation. You eventually did that and that was good - but you need to understand that the reactions you got were due to the dearth of detail in your OP, not just the fact that you posted here.

Hope things work out for you and I'm looking forward to Jason's side of things as well.
 
No offense but your post sounds a bit like blackmail...I'm sure that wasn't your intent and hopefully you guys can work this out in a civil manner.


Since the problem was with the C-TEK scale, why the request for the blade change? Was this ordered as a custom?

The knife may have been a one of a kind in that it had different scales (was "C-TEK" the standard scale used for this model?) than this model normally came with or maybe the blade color with the scale color made it a one of a kind. The blade was probably from that run of knives and hence the number on the blade. When he told you that this was a one of a kind did he say that he was going to have the blade refinished and re-numbered to reflect that it was one of a kind?...or did he simply say that this is combination is one of a kind?

I hope that you're able to get this worked out with Jason and hopefully he was given every opportunity to make you happy before you came here to try and drum up more complaints about him.

Best of luck!
 
OP is acting a little shady. Having dealt with Jason I know for a fact that he is a stand up guy who takes customer service very seriously.

I'm calling BS on this guy's claims. Something here just doesn't seem right.
 
We're going to lock this down for now. I'm going to email Jason and have him clear things up. He claimed to have login issues earlier.
 
I can't speak to the situation between the OP and Brous Blades but I can say with all certainty that my Brous Blades Division Flipper is the smoothest flipper I own...oh, and it cuts great too. I hope that the OP and Mr. Brous were able to work out any problems that may or may not have existed.
 
Responding to some posts above:
I can tell you I have made every effort to work this out with Jason. There is no BS in my claim!

I don't think it's blackmail when you are trying to get someone to do what they had promised to do.

This was not a custom order, it was acceptance of a knife offered in place of what I had asked for.

Getting the second knife with lockup problems left me with the feeling that he really did not care enough to make sure that I would get a knife free from problems.

I have not heard anything from Jason on my e-mail or in this post... I'm waiting for him to respond but there is only one response that makes sense. (That he is returning my money)
 
Hope you can work this out with Jason. I have bought 2 of his knives & emailed him multiple times with the dumbest little requests & questions. He always responds quickly and helpfully.
 
Warned by who? What are you my mom? People need to know his shady business practices, i.e. stealing other people's work. As for the Reloader, it wasn't even a real colabaration, the entire design was Mikkel Willumsen's, Jason just built them. It was an older design that I don't believe he was making at the time. It's the same reason I don't buy Microtech or SOG. No integrity.

Torm said:
Weren't you already warned about this multiple times?
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