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The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
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Brous Blades Not Refunding!
- Thread starter ReVuEr0012
- Start date
I don't care who designed what and who built it and if no one took the credit. The topic of this thread isn't what you are on about. If this turns into a free for all, we'll just lock it down and move along. Also, try not to be so blazingly disrespectful.
I understand, but we need to let nature take its course here so to speak. I've email Jason about this issue as have others. Whatever decision he takes is going yield results that he cannot blame anyone but himself for, good or bad. While some folks say they've had exceptionally good experiences with him, others say not so much. Trial and error learning are some of the most expensive lessons money and reputation can buy.
I guess not. I sent him a link to resend his password. The last I heard of him. Sad to see a reputation that a person works so long and so hard for, dissolves in a moment by something that could have possibly been fixed with minimal time and energy.
Esav Benyamin
MidniteSuperMod
- Joined
- Apr 6, 2000
- Messages
- 90,915
Log in here or not, he still has access to email for the OP or moderators.
- Joined
- Oct 24, 2011
- Messages
- 1,569
I have had so-so experiences with Brous' customer service as well. Mainly, communication is a real issue. Emails and phone calls can go unanswered for weeks one time, and then a different time he might respond the same day. Personally, I think the designs are interesting, but the follow through is not up to snuff with the price with the specimens I've had (generally..I did have one nice SS flipper but I never used it), and when a problem does arise, it's too hard to deal with Brous to come to a resolution. Not worth the headaches so I have gotten rid of them.
Sorry to hear about your issues. I can't really say that I'm surprised, though.
Sorry to hear about your issues. I can't really say that I'm surprised, though.
brownshoe
I support this site with my MIND
- Joined
- Sep 6, 2002
- Messages
- 9,956
I was interested in his designs, but was leery of someone who comes out of nowhere and wants real money. I took a look at his own profile on his website. He's in his early 20s with 10 years of CNC experience (guess he started in elementary school) and was an "experienced seasoned machinist" by the age of 20. He made his first knife ever in 2010, less than 3 years ago. Now he has production and custom models and advertises for new dealers on his website. Too much flash, not enough substance, that was enough for me to decide not to buy.
Good luck.
Good luck.
- Joined
- Apr 18, 2005
- Messages
- 200
From Jason in response to my email sending him a link to this thread (he asked me to post the following):
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I'll try to explain this situation from my side and hopefully it will clear some of this up. Mark emailed me a while back and asked me if I had a reloader with blue c-tek scales. I said yes, told him the price he bought it and I shipped it. He had it for about 2 weeks until I get an email from him saying he took the knife apart which is against our warranty policy, we send a certificate explaining not to take the knife apart at any time. He ignored our recommendation and while putting the knife back together he over tightened the screw and caused the c-tek to crack. He sent me a long email complaining about it and asked for a refund, he claims I sent it to him that way which is 100% not true. I assemble every knife that comes out of my shop and each is thoroughly inspected. I always do my absolute best to go out of my way to make each customer happy and don't want anyone to keep a knife of mine there unhappy with. So I always allow people to send knife back to either be fixed or used as credit towards another knife we have in stock. He chose the option of trading it for another model we had in stock. I shipped the new knife to him and once again he had it for 2 weeks and sent me another email complaining that the lock was failing. He sent me a horrible video of him totally abusing the knife and purposely trying to force the lock to fail. I explained to him that it's a new knife with early lock up so he needs to open the knife hard about 20 times to allow the lock to properly set in. He replied with a nasty email saying he was sick of this shit and wanted a refund and he sent the knife back to me. Once I got the knife I opened it hard about 20 times and allowed the lock to set in perfectly. I hit The spine of the knife as hard as I could and the lock was solid as a rock so I shipped the knife back to him. He now has a perfect knife but still chooses to try and ruin my reputation. I work off the philosophy that the customer is always right but I believe this case is different. I shouldn't have accepted the first knife back because he destroyed the scales on that are now in the trash. Either way I realize this guy will never go away so I asked him to send me the knife back which he did and I then sent him a refund. I really hope other knife makers read this and use caution when selling to this guy, because I won't ever again.
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I'll try to explain this situation from my side and hopefully it will clear some of this up. Mark emailed me a while back and asked me if I had a reloader with blue c-tek scales. I said yes, told him the price he bought it and I shipped it. He had it for about 2 weeks until I get an email from him saying he took the knife apart which is against our warranty policy, we send a certificate explaining not to take the knife apart at any time. He ignored our recommendation and while putting the knife back together he over tightened the screw and caused the c-tek to crack. He sent me a long email complaining about it and asked for a refund, he claims I sent it to him that way which is 100% not true. I assemble every knife that comes out of my shop and each is thoroughly inspected. I always do my absolute best to go out of my way to make each customer happy and don't want anyone to keep a knife of mine there unhappy with. So I always allow people to send knife back to either be fixed or used as credit towards another knife we have in stock. He chose the option of trading it for another model we had in stock. I shipped the new knife to him and once again he had it for 2 weeks and sent me another email complaining that the lock was failing. He sent me a horrible video of him totally abusing the knife and purposely trying to force the lock to fail. I explained to him that it's a new knife with early lock up so he needs to open the knife hard about 20 times to allow the lock to properly set in. He replied with a nasty email saying he was sick of this shit and wanted a refund and he sent the knife back to me. Once I got the knife I opened it hard about 20 times and allowed the lock to set in perfectly. I hit The spine of the knife as hard as I could and the lock was solid as a rock so I shipped the knife back to him. He now has a perfect knife but still chooses to try and ruin my reputation. I work off the philosophy that the customer is always right but I believe this case is different. I shouldn't have accepted the first knife back because he destroyed the scales on that are now in the trash. Either way I realize this guy will never go away so I asked him to send me the knife back which he did and I then sent him a refund. I really hope other knife makers read this and use caution when selling to this guy, because I won't ever again.
- Joined
- Apr 18, 2005
- Messages
- 200
Difference is, that's his actual emailed response to me whereas you're just trying to stir shit up.